R&G Installations SW Ltd Reviews 59

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I recently had my windows replaced by this company and couldn’t be happier with the experience. From the initial consultation through to installation, the team was professional, friendly, and highly k... See more

Company replied

Rated 5 out of 5 stars

We recently had Tommy from R and G Installations SW Ltd come out to provide us with a quote for new windows, and we were extremely impressed with the service he provided. Tommy was professional, fri... See more

Company replied

Rated 5 out of 5 stars

We are super pleased with our new front door and what a difference it makes to our house!! Tommy the salesman was super helpful, he was professional and friendly throughout. There was no pressuring... See more

Company replied

Rated 5 out of 5 stars

We had our house cladded, new windows, new door and new guttering. Competitively priced, as with everting - a few snags near the end that were rectified in a timely fashion and a great job done a... See more

Company replied

Company details

  1. PVC Windows Supplier

Written by the company

Windows, doors, conservatory and home improvement installation company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

59 reviews

5-star
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1-star

No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Fantastic products

Fantastic products, fitted by Dale with no damage to the internal plaster so no ugly trim inside and no patch work to the rendering outside. Clean and tidy with dust sheets used. Would recommend

November 29, 2023
Unprompted review
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Reply from R&G Installations SW Ltd

Thanks Charlie, glad to hear you were impressed with the quality of installation for you new windows and doors! All the best, R&G

Rated 5 out of 5 stars

From start to finish everything went to… issues with window locks

From start to finish everything went to plan, the fitters were very professional and helpful. Everything was explained to us. All rubbish was cleared from our property prior to finishing. Thank you for our nice new windows and doors 😃😃 since writing this review we have noticed a few hiccups damage to windowsills locks to window! I will add as issues appear.

November 14, 2023
Unprompted review
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Reply from R&G Installations SW Ltd

Hi Ruth, thanks for your great review and kind comments! We're sorry that things were not perfect following the installation but hope we have restored faith since returning to the property to address the hiccups mentioned above! Always here if you ever need us! Many thanks R&G

Rated 5 out of 5 stars

Excellent service from the Start

Excellent service from the Start, Family business, Tommy came out to see us, measured windows and went through designs etc, to the have Rob come down from Tiverton to Cornwall and become so efficient in work, If you need windows or doors fitting talk to R&G Installations.

September 11, 2023
Unprompted review
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Reply from R&G Installations SW Ltd

Hi Steve, thanks for your comments, was a pleasure doing business with you and we are here if you ever need us! R&G

Rated 5 out of 5 stars

From start to finish fantastic service

From start to finish fantastic service, Tommy at the end of the phone to answer any queries. Windows and doors excellent quality and were fitted beautifully in two days couldn’t fault this company on anything would definitely highly recommend.

October 18, 2023
Unprompted review
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Reply from R&G Installations SW Ltd

Great to hear from you Dawn, here if you ever need us! KR - R&G

Rated 5 out of 5 stars

I highly recommend this Company.

I highly recommend this Company. All queries were answered on the first meeting with Tommy. He talked through different openings and what would be best for each room. Graham measured up soon after and put my mind at rest about the openings, and for the work being done. This included making a French door that was not a 'run of the mill' size. Dale was the fitter, who was courteous and polite and did an excellent job. All windows and doors in the house were removed and replaced, and all rubbish was swiftly removed. I cannot praise this Company enough. Thank you all.

September 7, 2023
Unprompted review
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Reply from R&G Installations SW Ltd

Thank you for your kind words Susan. We're so pleased to hear how happy you are with the work. Here if you ever need us! R&G

Rated 1 out of 5 stars

Beware this company!!!

Beware this company will make threats despite having been paid, they invoice twice.
No safety equipment used, upstairs windows removed with no scaffold, new windows damaged as left uncovered and in vacinity of building work, dirty dust sheets used causing more mess.
Graham's son Tommy made false promises saying a team of 4/6 people would be completing works, this was unnecessary. Instalation date was delayed despite early 50% deposit, and alternative windows installed. The front windows were left partly fitted due to poor survey

July 7, 2023
Unprompted review
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Reply from R&G Installations SW Ltd

Hi Tracy,

We really appreciate you taking the time to leave a review.

Scaffolding was never arranged for your installation as it was not required. You were also never charged for the use of scaffolding.

The installation date was delayed due to manufacturing issues. This was unfortunate but you were kept in the loop at all times with communication so you were always aware of the delays.

Things such as this do happen from time to time and we can only apologise that jobs are not always delivered when expected.

Once the order was delivered, our installation team worked additional hours to complete your job as soon as we possibly could.

Our deepest apologies that you did not receive the service you expected.

With kind regards
R&G Team

Rated 5 out of 5 stars

From start to finish a fantastic…

From start to finish a fantastic service. Tommy came to price up my windows, i told him my budget and was very pleased with the windows i could have. Rob came up a few days later to do the final measurements and suggested making some changes to some of the openings on the windows that were in awkward places making them easier to reach to open, something i wouldnt have thought of and was so helpful. They arrived on time, were very tidy and organised and happy to answer any questions i had. A lovely family business, all great blokes, and i would definitely recommend them. Just make sure the coffee keeps flowing and the radio is loud enough to drown the singing. Haha. 5 ++++ stars.

August 4, 2023
Unprompted review
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Reply from R&G Installations SW Ltd

Fantastic customer keeping our installers well fueled with coffee! Nothing wrong with enjoying what you do Sanchia, we're sorry about the singing!! Thanks again, R&G

Rated 5 out of 5 stars

Fantastic work!!

Recently had my windows fitted and couldn't be happier!
Tom was the first point of contact, he came out and went through all of the paperwork. He kept us upto date with the progress.
When the day came for the works to be done, I couldn't fault them. They were professional, clean, tidy and nothing was too much bother for them. Their workmanship was great!
Graham, Rob and Tom are all great and explained everything to me and their aftercare was brilliant! I would highly recommend this Company! I wouldn't hesitate to use them again in the future - great job!

July 14, 2023
Unprompted review
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Reply from R&G Installations SW Ltd

Happy to hear you were happy with our services! Here if you ever need us! - R&G

Rated 5 out of 5 stars

Had windows and doors fitted friendly…

Had windows and doors fitted friendly family run firm very helpful from start to finish .The guys were very tidy and worked really hard .Love my new windows and doors thank you

April 3, 2023
Unprompted review
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Reply from R&G Installations SW Ltd

Hope you're still loving the new windows Julie! Many thanks, R&G

Rated 5 out of 5 stars

Highly recommend this company

Highly recommend this company. Tommy, Charlie, Rob and Graham are really polite, helpful and friendly and get on with the work quickly and efficiently.

March 29, 2023
Unprompted review
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Reply from R&G Installations SW Ltd

Thanks for your comments and recommendations for future work you have provided since our installation! Happy to help if you ever need us!

Rated 5 out of 5 stars

After many years of using R&G their…

After many years of using R&G their usual excellent work was again on the mark earlier this month Glad I haven't heard the singing but otherwise They can't be praised enough.Honest and trustworthy throughout

January 11, 2023
Unprompted review
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Reply from R&G Installations SW Ltd

Thank you again for your continued years of business and support! Fantastic customers loved by us all here at R&G!

Rated 5 out of 5 stars

R&G builder's.turned up on the day they…

R&G builder's.turned up on the day they said and every day until the work had been completed. They are both very professional In their work and discussed any issues they had come across and gave ideas on home to overcome problems. I have no problems in recommending them to any anyone.the standard of work they do is very high and the after care we've had for a few small issues was excellent. I am now waiting on them to be able to come and do some more work for us. Only down side is the singing needs work lol.

May 9, 2022
Unprompted review
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Reply from R&G Installations SW Ltd

PLEASE NOTE!! We do not claim to be good singers!! Glad you're happy with the workmanship though Neil! Kind regards

Rated 5 out of 5 stars

Fantastic Professional Service!

I cannot recommend R&G Installations enough! I was impressed with the professionalism shown throughout the whole process, from quotation to installation they provided an excellent service at a very good price.

The guys were efficient with their work whilst maintaining a high standard and were very friendly. Will continue to recommend them to peers in work!

January 26, 2023
Unprompted review
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Reply from R&G Installations SW Ltd

Thanks Hallam, we look forward to installing your new door!

Rated 5 out of 5 stars

Great find and quality service

What a great find! We are so pleased we used R&G who were great from start to finish. You hear so many bad stories but they were great from start to finish. Helped us find the right products (and price), kept us informed and then when it came to installation the guys arrived on time, were friendly and did an amazing job! Kept things clean after each day and we are just so pleased with the finish.
I would not hesitate to recommend these guys……..

January 18, 2023
Unprompted review
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Reply from R&G Installations SW Ltd

Thank you Dawn, happy to help when you require the rest of your windows! Many thanks the R&G team

Rated 5 out of 5 stars

First class service

Very professional, reliable workers who were conscientious with nothing being too much trouble. Always on time and worked all day (unlike others we have used before). At the end of each day they cleaned up any mess and really were the best workers we have used. Would not hesitate to recommend this company, first class in all aspects.

January 9, 2023
Unprompted review
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Reply from R&G Installations SW Ltd

Hi Jack, as you know, keep us filled up with tea and we're happy to help! Thanks again!

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. I was kept informed and consulted every step of the process. An excellent job well executed by polite and good team of guys. Would definitely recommend

January 14, 2023
Unprompted review
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Reply from R&G Installations SW Ltd

Thank you for your review Carol! Pleasure to have done business with you!

Rated 5 out of 5 stars

Fitted a porch

Fitted a porch, excellent service, polite, and was really impressed with work.

January 5, 2023
Unprompted review
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Reply from R&G Installations SW Ltd

Hope you're still enjoying your new porch Mark! Kind regards R&G team

Rated 5 out of 5 stars

Very professional

Very professional and excellent quality of work.

October 19, 2022
Unprompted review
R&G Installations SW Ltd logo

Reply from R&G Installations SW Ltd

Thank you Cheryl, we are glad you're happy with your new windows!

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