Rapid Health Reviews 43

Terrible. Can't believe that this is how they expect you to book an doctors appointment! 3'rd world country while NHS management idiots live in the cloud cuckoo land and say we're using technology to improve things .No you are not. This isn't working

Our GP Practice has just adopted this AI system to triage appointments. We have found it appallingly difficult to use, has consistently resulted in patients just giving up and reverting to calling the practice reception as before. The AI system asks a whole series of often irrelevant questions, misiturprets your answers, takes far too much time to navigate, can't deal with complex multiple symptoms. For example a simple sore on the lip ended up being diagnosed as a mental health problem. Goodness knows how anyone not familiar with IT systems and smart phones will cope with this, particularly older population who of course need more frequent access to health care assistance. Don't altogether blame the GP practice for this mess as AI Triage is being forced on them by our incompetent govererment.

I am immunosuppressed, which means if I contract an infection I have to be treated asap, as my immune system is weak and cannot fight infection very effectively. I tried to use Rapid (joke) Health as I started with shingles and then a day later had cellulitis advancing towards my armpit from the shingles. The system could not cope with this scenario at all, it was pathetic. I telephoned my GP practice and the seriousness of my situation didn't have any impact on the person answering the phone either! They would only offer me an appointment the next day. I had to push for a same day appointment, which, then, all of a sudden they could find 2 for that day. Disgusting.
If you are immunosuppressed and need urgent medical attention DO NOT even try to use the Rapid Health system. You have just got to hope that the person answering the phone has the wit to understand the urgency.

In my opinion only, l personally do not think rapid health is not fit for purpose. I filled out the form of which most was totally irrelevant. I live in Derby and l had to contact them for covid and another for respiratory. It came back with 4 places in Leicester and 6 in Birmingham. Then l needed my medication looked at. A nurse specialist wanted me to go back on a medication after a couple of weeks l contacted the surgery to find out what was happening only to be told that yes, they have received a letter from the clinic stating this, but before the gp can activate this he has to see me. So l asked when and the receptionist replied l have to go back on rapid health to make an appointment. First one available through RAPID HEALTH was 8 days time to have my medication looked at. Whoever was the person who thought rapid health up must have been a damn good salesman to sell this rubbish to the NHS. Please remember, all NHS-establishments have notices up stating abusive behaviour would not be tolerated. If this system is not sorted out, the receptionists are in the front line and unfairly will be the but of all frustration experienced by patients.

Absolute clown show would give zero stars it's complete trash sending out multiple emails per day to get this , that checked all to get me to sign up. NO thankyou i do not wish to be part of this AI system, & where is the opt out? opps that page does not exists , on the zendesk page.

Found it easy enough to find my way to the service on the app and to complete the form, but not sure it would be the same for everyone.
However I find nothing rapid about the service, I don’t think I will ever get an appointment.
I hear more and more people are paying for the treatment they need which is very worrying if you haven’t got the money.

I’d give this less than 1 star if it was possible. The system is a joke. You take 10 minutes to fill out a form and answer questions that aren’t necessarily relevant to your situation for someone to arbitrarily make a decision on whether or not you’re allowed to see a GP. Tried to book an appointment with a GP this morning to then receive an email saying I’d been referred to the pharmacy who should call me within 2 hours. I’d already been to the flipping pharmacy where the pharmacist told me to see a GP!

The system is broken.

Who the hell decided this was a good idea?! Someone who can afford private health care Iim betting!

what an absolute joke of a system! you enter youe details on this very vague system and it is virtually impossible to get an actual appointment with your GP. God help the elderly or vulnerable.

Its like a need a scientist degree just to get a docs appointment!!.. first it tells me i need yet another non functional app.. get on there waste of time then i go back to the original website where in small print further down it says book an appointment.. to which i have to fill a questionnaire then i get told some of my symptoms require immediate help... which was foreskin tares?!.. il just go waste the hospitals time rather than a gp.. i fi ally get to make an appointment and boom the slot they allocated gone... so it automatically changed that to a phone call to which i cannot confirm i only have the option to cancel and loose all the questions from my questionnaire!!.. 45 mins of my time il never get back!! Thats 24£ ive just wasted! Where's my compensation?!.. anyone would have thought in this day and age apps would run seamlessly.. i mean they do.. until you involve nhs!.. waste of tax payers money!!

Absolutely awful. First time I used it, I was offered an appointment at a different GP surgery 3 miles away (I left the appointment and tried the following day) 2nd time I used it I was offered another appointment at yet a different GP surgery (I left it) then decided to do research as I thought it was totally messed up. Little did I know that the town I live in and surrounding areas are now under an umbrella system to get you seen quicker. That's all well and good if this supposedly rapid health worked! I went to book another appointment after answering all the questions for yet the 3rd time and it offered me an appointment at yet a different GP surgery but I accepted it due to needing to be seen (I really want an appointment at my own GP practice not a random practice that I've never registered with 🤬 I arrived at the appointment at the different surgery. I spent 10 minutes telling the bloke what my issues and problems were for him to say "I'm sorry but you've been misdirected" I asked what he meant and he said "I'm a physio" 🤦🏻‍♀️ He wasn't even a doctor 😩 I'm already under the physio department at my local hospital and had seen the physio 7 days prior. It took yet another month for me to get an appointment!

I have now just tried to book a follow up appointment with the GP at my own surgery and what makes this system so good damn frustrating is the fact you are answering the same questions again which are the basics. I have yet again fell into the msk category. There needs to be an option where you can input priority details and not just one symptom. There needs to be an option that you want to see the same GP for a follow up/review. There's none of this and it makes it so so hard booking an appointment that should be simple and straightforward with your own gp. I hope this system doesn't last because it's appalling in comparison to my parents gp booking system. This system is so flawed.

Rapid health Is a complete dysfunctional mess. This is so frustrating and The surgeries that use this service are also dysfunctional and due to this mistakes are being made. Appointments take Ten times longer to achieve and not everyone has the ability to use an app. It is about time they did their job better and scrap this service and use the original method, which was better. We don't need AI to make an appointment. The questions are confusing so surgeries start serving the customers and answer the phone to make an appointment.

I just want a free text box to tell my doctor why I want an appointment. Also why do I need separate forms for two related medical needs? And to top it off, I didn't get a working link to book an appointment after I filled in the form. I phoned the surgery and got told the form was the only way to get an appointment but I can't get an appointment with the form!!

I'd give it no stars if I could. I've been trying to sort an appointment for my elderly, deaf mother who's been getting diarrhoea on and off for months. We think it's due to a blood pressure tablet that she's taking. She wants to talk to a doctor about coming off them. I usually sort her problems over the phone but this time she'd like to talk to a doctor herself and needs a face to face appointment so she can lip read. The online form doesn't give any options to explain any of that. I phoned the surgery, the receptionist said they'd had no training but did her best. She had a comment section on the form that patients don't get so explained in more detail. I later got an email from the surgery to say it was a bug and she should take diorolyte! There are going to be deaths because of this new system.

First time used. Awful. Long-winded questionnaire before you get to request care. Repeatedly tried to send me to A&E when not needed, just wanted the reassurance of seeing my GP at my surgery for new symptoms of an underlying condition. How many older people will feel it is too complex and give up? Also, and this is my main gripe, has a disclaimer when sending though a consultation request that you believe you can wait upto 48 hours for care. Could result in many unnecessary deaths! Shockingly bad system which will result in serious harm and many more unnecessary visits to A&E at major cost. To all practices using this please get rid of it or at least have an override when phoning the surgery.

What an absolutely ridiculous way to be running healthcare services. This rapid health process just sends you round and round in circles. Repeatedly tries to send you to A&E when not needed. This would be funny if peoples lives weren't depending on it. Shockingly bad system which will result in serious harm and unnecessary visits to A&E at major cost. To all practices using this please get rid of it.

I only gave it a star because you have to. It’s a dreadful system! 😡 Laborious and irrelevant questions, inadequate outcomes and discriminatory to those that are unable to use online form or are too unwell to go through the for on the telephone with a receptionist.

Today I telephoned a GP surgery on behalf of an elderly lady who are using this system and it took over 10 minutes for the questions to be asked and answered and still at the end of it the questionnaire had to be sent for review to a doctor and so no appointment could be made until this happened! Why the lady needed was an emergency GP appointment and was too unwell to maintain the concentration and energy it took to interact with such a system.

This system is dangerous, particularly for elderly and vulnerable patients. We need a system where a person can either ring for an appointment or book an appointment online simply. These systems are putting a burden on A&E departments because unwell people, understandably, can not be bothered with this antiquated kind of a system. It isn’t helping and potentially I could lead to more deaths or serious injuries. 😡😡

This is a dreadful system thats not fit for purpose. It wouldn’t even let me submit the request once I’d gone through all the hoops to request an appointment. I’m 48 and tech savvy. God help the elderly.

My GP has recently started using this service. It is so complicated and most of the options are disabled. Bad bad bad.

For a start the text in this box to start with is medical gaslighting!.

" what went wrong this time?"

This system is a absolute joke! I need to see a doctor and told I have to wait 1&2 days to be contacted! I've had this issue for nearly 4 weeks!. People are going to be well and truly neglected with this joke of a system in place!. This is constantly directing everyone to a&e so your system is going to make a&e department's that are already overwhelmed have a influx of more people now who just need to see their GP but your bloody system is making that a bloody nightmare!!!!

Dreadful system designed to make it as complex as possible to get an appointment. It takes up staff time, excludes the vunerable or those that cannot use or afford technology and even with technology it takes half an hr of form filling with the most useless detail just to get an appointment with a dr you didnt want to see...do i really need to explain my stools if my arm is sore and what if you want to keep something confidential?!