Delivery issue was with the courier. Sorted by the guys at Rapid Rocking, including two phone calls to let me know what was happening. Excellent response and much appreciated. Haven't yet put up the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good choice of archive/filing storage which was delivered on time. Reasonable website It would be good to have an option to purchase without archive boxes.
Company replied
Heavy duty racking. All good apart from a small error on the instructions. Small, but cost us a long time to solve, and customer services couldn't help!
Company replied
Excellent product and fast delivery. Only issue was that restricted hours, for delivery site, was passed on to courier but not acted on so had to stay late to accept delivery.
Company replied
Company details
- Shelving Store
- Business to Business Service
- Distribution Service
- Equipment Supplier
- Industrial Equipment Supplier
- Wholesaler
Written by the company
Rapid Racking is the UK’s leading supplier of storage solutions. Since our inception in 1986, we have continued to provide high-quality racking, shelving, storage containers, and workplace accessories for a wide range of environments including warehouses, stockrooms, storerooms, offices, garages, workshops, and more. With the largest stock hold in the UK, and a proud member of the Manutan Group, we can offer our customers more than 30,000 products at a competitive cost. On top of storage solutions, we offer a range of industry-certified services including rental, design, installation, dismantling and repositioning, and rack inspections.
Rapid Racking - Quicker to help, Faster to deliver
Written by the company
- Rapid Racking is the biggest supplier of shelving and racking within the UK - all ready for next day delivery. We have shelving units for any environment and racking systems for all types of loads. Supplying shelving and racking for 30 years we are the experts in delivering you the right products whatever your business or requirements. Our huge range includes industrial products - warehouse shelving & pallet racking as well as garage shelving ideal for the home or shed. Our products are not limited to shelving and racking systems, we also offer a wide selection of boxes and containers, storage kits and workbenches for your workshop - so whatever the storage need trust us to deliver. For larger projects our Rapid Racking Design team can arrange a Free Site visit within 24 hours and create a bespoke solution for you. Racking and shelving design is a complex process so let our team of designers create a shelving system to best fit your business.stems for all types of loads.
Contact info
Kemble Enterprise Park, Cirencester, Gloucestershire, GL7 6BQ, United Kingdom
- 01285 68 68 68
- customerservice@rapidracking.com
- rapidracking.com
4.3
Excellent
775 reviews
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Reply from Rapid Racking
Good afternoon,
Thanks for the review and positive feedback regarding the goods on your order, glad to hear.
Kind regards
Rob
Reply from Rapid Racking
Good afternoon,
Thanks for the review!
Glad to hear your happy with the service you received and purchase.
Kind regards
Rob
This product is not fit for purpose
This product is not fit for purpose. Despite following your somewhat brief instructions trying to get the stands to connect properly to the shelves was almost impossible. It took two intelligent adults an entire day to erect two of the three units and even then not all shelves have secured properly. If I’d realised how these units went together I would not have bought them
December 22, 2025
Reply from Rapid Racking
Good Morning,
Thank you for your feedback.
We are disappointed to hear of the issues experienced with assembly.
This is our low cost shelving system so the steel quality is less than that of our Rapid 1 and Rapid 2 range.
Following our conversation, i am glad we have now resolved this matter and we look forward to assisting you again in the future.
Kind Regards,
Becky
Nothing went right...they tried to…
Nothing went right...they tried to deliver a pallet from a lorry without a forklift so, as we didn't have one, it wasn't unloaded. When it did arrive on the intended day, the shelves were chipped and the melamine didn't cover the edges, just the top and bottom. In addition, the uprights were missing so impossible to assemble. Will be asking them to pick up and refund.
December 21, 2025
Reply from Rapid Racking
Good Afternoon,
We appreciate you bringing this to our attention. We're very sorry the delivery and product quality did not meet expectations, especially regarding the missing parts and damage, however, we are pleased that this has now been resolved and we appreciate your patience on this matter.
Kind Regards,
Becky
Ordered two weeks prior to delivery…
Ordered two weeks prior to delivery then on the day advised delivery not happening due to missing the lorry!
Flooring ordered didn’t arrive next day as part of the order. Advised no longer available and after week on we still chasing the refund. All in all not a great experience.
December 21, 2025
Reply from Rapid Racking
Good Morning,
Thank you for your review.
Unfortunately, we experienced unexpected issues with the carrier on this occasion which in turn, caused a delay in your delivery. We are pleased we were able to get the goods delivered to you the following day.
With regards to the flooring, this was showing as available on the website but in fact, was no longer an available to purchase. We have ensured this has now been removed from the website to avoid any further issues for our customers.
I completely appreciate your frustration with this order and i sincerely apologise for the inconvenience this has caused.
Our Finance Team have tried to make contact to arrange your refund but were unable to reach you. They will continue to try so we can get this matter resolved for you.
Kind Regards,
Becky
Racking is great
Racking is great, deliver driver did not have the kit to unload to we had to do it ourself also one of the racks was missing the plastic feet, apart from that. All ok.
December 7, 2025
Reply from Rapid Racking
Good afternoon,
Thanks for taking the time to leave a review.
Glad to hear you like the racking!
We will contact you to resolve the issue of the missing foot and discuss the delivery issues.
Kind regards
Rob
Scotland NOT part of the UK!
According to this company Central Scotland is NOT part of the United Kingdom!
Could not place my order online so I called them and was then told Scotland is not part of the UK so I have to pay an extra carriage charge.
Now I completely understand this if its going to the Highlands or Islands, However, Fife is central Scotland and I have never had this from any other company before.
The lass on the phone was very dismissive of the fact that she was dismissing a whole country and just kept blaming the courier company - here's an idea, get a better courier!
Will NOT be using this company again.
December 9, 2025
Unprompted review
Reply from Rapid Racking
Good Morning,
I sincerely apologise for the experience you received with us. Following an investigation in to this, a training need has been highlighted.
I am very sorry you were advised that Scotland isn't considered Mainland UK, this is of course incorrect, and we have taken steps to ensure the correct messaging is provided to customers in future.
To be clear, we deliver to England and Wales with a standard delivery charge, anything outside of this area will require an independent delivery quote.
It is with regret that we were unable to help you, but if you wish to discuss this further with me, please contact 08000 147 444 and ask for Becky.
Kind Regards,
Becky
Reduced Quality
The quality of these boxes is not as good as boxes previously purchased. If I had known beforehand I wouldn't have bought them
December 7, 2025
Reply from Rapid Racking
Dear Tony
Thanks for taking the time to talk to me today, as discussed we do still sell Really Useful boxes that you ordered previously, but this order was for our All Store box, this is similar to the Really useful boxes but cheaper version
Kind regards
Nathan
Raid Racking product is very good.
Raid Racking product is very good.. however the transportation was a nightmare.. did not show up when stated, carrier claimed I had rejected it as damaged when it never even got to me.. then tried to deliver it the next day when no one was on.. Rapid send another which arrived a day later than agreed and was slightly damaged.. but not damaged enough to be bothered to engage with the carrier again for return…. A great product let down massively by very very poor delivery experience.
December 13, 2025
Reply from Rapid Racking
Dear Mike
We appreciate your feedback and are sorry to hear about the transportation issues. We'll investigate the delivery problems to improve our service. We're glad you like the product despite the inconvenience.
Kind regards
Robin
Do not use this company
Do not use this company; it is unreliable and untrustworthy. I wasted 2 whole days waiting for the delivery to arrive. I had to chase them for the update for both days. They work with a delivery company that you can not get in touch with and enquire about any updates. I have no confidence in either company to fulfil an order.
December 8, 2025
Unprompted review
Reply from Rapid Racking
Dear Omer
We regret that your delivery experience was unsatisfactory, and we appreciate you bringing this to our attention. We'll investigate the issues with our delivery partner to improve our service.
Disappointing that we could not deliver your order as expected
Thank you for your feedback.
kind regards
Chloe
Fast delivery
Fast delivery! The bits supplied didn't match the instructions but we adapted and made everything fit together!
November 30, 2025
Reply from Rapid Racking
Hi Gemma
We're glad you received your order quickly!
We appreciate you letting us know about the parts not matching the instructions
Thanks for still giving us a 5 star rating!
Best wishes
Nathan
I’ve ordered from Rapid Racking…
I’ve ordered from Rapid Racking numerous times over the last 10 years and just recently ordering racking for a new warehouse I was surprised to see the end panels now as a flat pack and no longer pre-assembled as before, this was not brought to my attention upon ordering which was very disappointing, we also received an email confirmation date for delivery to which it didn’t turn up and we was duly notified later in the day that the email was sent by mistake after us having to call to chase up the delivery time, I had a team waiting to unload/assemble the racking to which I had to pay them for the day which came out’ve my pocket, all in all not very impressed with the service of Rapid Racking in this instance and will shop around for the next phase of our planned works.
November 29, 2025
Reply from Rapid Racking
Dear Hayley
We appreciate your long-standing custom and are sorry to hear of your recent experience. We regret the lack of communication regarding the change to flat-pack end panels and the delivery error.
We are looking into how we can improve our communication to prevent this happening again.
Thank you for your feedback.
Kind regards
Nathan
These are great units
These are great units - strong - easy to assemble and very durable
January 22, 2025
Reply from Rapid Racking
Hi Malcolm
We're happy to hear that the units are strong, easy to assemble, and durable! Thank you for sharing your positive experience with us.
Best wishes
Nathan
How to find us your first driver gave up at the first hurdle and gave a weak bridge as the excuse for aborting the delivery there is a low bridge but no weak bridges 2nd driver no problems
The first attempted delivery was not good, had the driver have an HGV license did he know what a map is? why did he not telephone to ask for guidance
We run several HGVs out of these premises including artic vehicles loaded with heavy plant!
November 26, 2025
Reply from Rapid Racking
Good Morning,
We appreciate your feedback. We're sorry to hear about the difficulties you experienced with the initial delivery. We will investigate this to ensure our drivers can navigate effectively, especially in areas with heavy goods vehicle traffic. Thanks for bringing this to our attention.
Kind Regards
Rebekah
Great
Speedy service, competitive and good quality, sturdy shelving.
Great customer services too - responsive and keen to help. The pallet delivery could have been an issue but helpful delivery driver offloaded for me without issue.
Sadly, the plastic feet were missing from the order but a small thing!
November 26, 2025
Reply from Rapid Racking
Good Morning,
We're happy to hear that you found our service speedy and the shelving sturdy. We appreciate your positive comments regarding our customer service and the helpful delivery. We regret the plastic feet were missing from your order. Thank you for your feedback!
Kind Regards
Rebekah
What a great company and great service.
November 26, 2025
Reply from Rapid Racking
Dear Pete
We're happy to hear that you had a great experience with our company and service. Thank you for your positive feedback.
Hope we can help you again soon
Best Wishes
Nathan
Easy to use website and fast delivery
November 25, 2025
Reply from Rapid Racking
Good Afternoon,
We're happy to hear that you found our website easy to use, and we appreciate your feedback regarding the fast delivery.
Kind Regards
Rebekah
Great product and price and delivered…
Great product and price and delivered on time
November 23, 2025
Reply from Rapid Racking
Hi Chris
We're happy to hear that you are satisfied with the product and its timely delivery
Thanks for taking the time to feed this back to us
Best Wishes
Rob
Very professional and efficient from…
Very professional and efficient from quoting to delivery
November 16, 2025
Reply from Rapid Racking
Morning Stuart
We're glad you found our service professional and efficient, from the initial quote to the final delivery.
Thanks for your great review
Many thanks
Rob
Arrived quickly
Arrived quickly, inexpensive and robust enough for our requirements.
November 22, 2025
Reply from Rapid Racking
Dear Alexander
Thanks for your positive feedback; we appreciate it.
Look forward to helping you again soon
Best Wishes
Nathan
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