Delivery issue was with the courier. Sorted by the guys at Rapid Rocking, including two phone calls to let me know what was happening. Excellent response and much appreciated. Haven't yet put up the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good choice of archive/filing storage which was delivered on time. Reasonable website It would be good to have an option to purchase without archive boxes.
Company replied
Heavy duty racking. All good apart from a small error on the instructions. Small, but cost us a long time to solve, and customer services couldn't help!
Company replied
Excellent product and fast delivery. Only issue was that restricted hours, for delivery site, was passed on to courier but not acted on so had to stay late to accept delivery.
Company replied
Company details
- Shelving Store
- Business to Business Service
- Distribution Service
- Equipment Supplier
- Industrial Equipment Supplier
- Wholesaler
Written by the company
Rapid Racking is the UK’s leading supplier of storage solutions. Since our inception in 1986, we have continued to provide high-quality racking, shelving, storage containers, and workplace accessories for a wide range of environments including warehouses, stockrooms, storerooms, offices, garages, workshops, and more. With the largest stock hold in the UK, and a proud member of the Manutan Group, we can offer our customers more than 30,000 products at a competitive cost. On top of storage solutions, we offer a range of industry-certified services including rental, design, installation, dismantling and repositioning, and rack inspections.
Rapid Racking - Quicker to help, Faster to deliver
Written by the company
- Rapid Racking is the biggest supplier of shelving and racking within the UK - all ready for next day delivery. We have shelving units for any environment and racking systems for all types of loads. Supplying shelving and racking for 30 years we are the experts in delivering you the right products whatever your business or requirements. Our huge range includes industrial products - warehouse shelving & pallet racking as well as garage shelving ideal for the home or shed. Our products are not limited to shelving and racking systems, we also offer a wide selection of boxes and containers, storage kits and workbenches for your workshop - so whatever the storage need trust us to deliver. For larger projects our Rapid Racking Design team can arrange a Free Site visit within 24 hours and create a bespoke solution for you. Racking and shelving design is a complex process so let our team of designers create a shelving system to best fit your business.stems for all types of loads.
Contact info
Kemble Enterprise Park, Cirencester, Gloucestershire, GL7 6BQ, United Kingdom
- 01285 68 68 68
- customerservice@rapidracking.com
- rapidracking.com
4.3
Excellent
775 reviews
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Great advice and recommendations …
Great advice and recommendations based on what I needed.
Very happy with the quote and caring service I have received
November 19, 2025
Unprompted review
Reply from Rapid Racking
Dear Mike
We're happy to hear that our advice and recommendations met your needs. It's great to know you're pleased with the quote and caring service you received.
Thanks
Nathan
Good product, sorted a problem
Good product. Simple assembly. Part of order missing but sorted with no fuss over the phone
November 11, 2025
Reply from Rapid Racking
Good afternoon Joshua,
Thanks for the review.
Sorry to hear you were missing part of your order but glad to hear we were able to get this resolved for you quickly.
Kind regards
Rob
the level of service and kindness to me
November 16, 2025
Reply from Rapid Racking
Good afternoon,
Thanks for taking the time to leave your review.
We appreciate your kind words regarding our service.
Kind regards,
Rob
Reply from Rapid Racking
Dear Linda
Thanks for you great review and for the 5 star rating!!
Look forward to helping you again soon
Best Wishes
Nathan
Flat Pack
Came flat pack - very confusing / poor instructions...more difficult than Ikea!
November 3, 2025
Reply from Rapid Racking
Dear Mark,
As discussed, glad you managed to assemble in the end but we need to feed back to the supplier to see if they can make these instructions clearer.
King regards, Nathan
Reply from Rapid Racking
Hi Nick
Apologies again that your order was incomplete. We have raised the replacement order and this was delivered on Friday 14th November
We need to make sure we get this right on any future orders
Best Wishes
Jenna
Placing order
Placing order, very easy. spoke with customer service as wanted to change delivery date, goods arrived 2 days prior to the date requested, driver just left the pallet outside door, did not even ring the bell.
problem is with the delivery company!
October 29, 2025
Reply from Rapid Racking
Hi Jeff
As discussed we appreciate you taking the time to share your feedback. Apologies for any inconvenience caused by the early arrival and the driver's actions. We'll address this with the delivery company.
Kind regards
Nathan
Reply from Rapid Racking
Good afternoon Anthony,
Thanks for taking the time to leave us a review. Glad to hear you had such a positive experience with our couriers! We'll get this passed along for you.
Kind regards
Rob
Reply from Rapid Racking
Good afternoon Gary,
Thanks for taking the time to leave a review.
Glad to hear you liked the product and it arrived in a timely manner.
Kind regards,
Rob
Excellent service
Excellent service, great customer support. Product ( Interlocking Floor Tiles) is excellent, easy to lay and should last a long time.
October 19, 2025
Reply from Rapid Racking
Good Afternoon
Great to know the interlocking floor tiles were easy to install and meet your expectations for longevity. Thanks for your positive feedback!
Kind regards
Nathan
Issues with delivery product never arrived
Issues with delivery, customer service unable to give reassurance that it wouldn’t happen again so cancelled the order a refund.
October 28, 2025
Reply from Rapid Racking
Dear Oliver
Apologies again for this issue on your order, disappointing that the order was not delivered as expected and sorry that you did not go ahead with the replacement.
We need to feed this back to our carrier DX and chase them for an update on the order that has been lost in transit
Kind regards
Nathan
Quality product at Affordable Price &…
Quality product at Affordable Price & prompt Delivery
October 19, 2025
Reply from Rapid Racking
Dear Sanjay
Thanks for taking the time to feed this back and for your great review
Hope we can help you again soon
Kind regards
Nathan
Would recommend
We have used Rapid Racking several times and they always deliver the goods on time and the goods are always good quality.
October 22, 2025
Reply from Rapid Racking
Good Morning,
We're happy to hear that you've consistently had positive experiences with our products and services. It's great to know that we always deliver quality goods on time. Thanks for your continued support!
Kind Regards
Rebekah
Reply from Rapid Racking
Good Morning,
We're happy to hear that you had a great experience with our fast delivery and pricing. Thank you for your feedback!
Kind Regards
Rebekah
Good choice of archive options
Good choice of archive/filing storage which was delivered on time. Reasonable website It would be good to have an option to purchase without archive boxes.
October 19, 2025
Reply from Rapid Racking
Good Morning,
We're happy to hear that you found a good archive/filing storage choice and appreciate the on-time delivery. Thank you for the website feedback; we'll consider offering options without archive boxes.
Kind Regards
Rebekah
Great service!
October 19, 2025
Reply from Rapid Racking
Good Morning,
We appreciate your time on leaving us feedback and glad you received great service.
Kind Regards
Rebekah
Item did not arrive when stated
Item did not arrive when stated, called then then I received damaged goods, not a great experience won’t use again will stivknymto Big Dug
October 11, 2025
Reply from Rapid Racking
Good Morning,
We regret that the delivery and the condition of your order were not satisfactory. We appreciate your feedback and we'll review our processes to improve our service.
Kind Regards
Rebekah
Always by our racking from you guys
Always buy our racking from you guys, as always great communication and quick delivery of a top quality product.
October 6, 2025
Reply from Rapid Racking
Good Afternoon,
We're happy to hear that you consistently have a great experience with our products, communication, and delivery. Thank you for your continued support and positive feedback!
Kind Regards
Rebekah
Great selection
Great selection. Very easy to use website. Fast and accurate delivery. Product arrived in perfect condition and was easy to install.
October 8, 2025
Reply from Rapid Racking
Good Afternoon,
We're happy to hear that you found our website easy to use and were pleased with the selection. We appreciate your feedback regarding the fast, accurate delivery and the product's condition and installation.
Kind Regards
Rebekah
Sarah and Jonny Morris makes it easy to…
Sarah and Jonny Morris makes it easy to understand the services and the life cycle of it.
October 8, 2025
Reply from Rapid Racking
Good Afternoon,
We're happy to hear that our team made the services and their life cycle easy to understand. Thank you for your positive feedback; we appreciate it!
Kind Regards
Rebekah
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