Although I do not agree with the yearly simcard charge of $50 per radio, Rapid Radio was able to work with our company to adjust the price in order to help us with the fee, which we appreciate. A lot... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Radios work awesome, even in the woods where my phone does not. Called customer support Patrick was stellar at handling my issue. I have both the handheld and base station. Both devices are extremely... See more
Company replied
Outstanding product and the Rapid Radio Support Team always going the extra mile to ensure Customer Satisfaction! Patsy M - made quick work of helping me make changes to my account and numerous radio... See more
Company replied
These radios are just the right size, great volume (especially since my hearing is shot). Received timely, and so darn easy to use. Opened up the box, turned on radios and WALA called my wife and it... See more
Company replied
Company details
Written by the company
Rapid Radios is the only 2-way radio walkie-talkie with nationwide range and no monthly fees. Enjoy crystal clear, private communications with Rapid Radios!
Contact info
829 Forest Hill Ave SE, 49546, Grand Rapids, United States
- (616) 227-3466
- info@rapidradios.com
- rapidradios.com
4.4
Excellent
309 reviews
Replied to 95% of negative reviews
Typically replies within 24 hours
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Received radios promptly!
Received the raid in timely fashion, all in perfect condition and ready to go out of the box. Radios are already programmed and in total operational mode.
June 18, 2025
Unprompted review
Reply from Rapid Radios
Thank you for the great feedback! We’re glad to hear your radios arrived quickly, in perfect condition, and ready to use right out of the box. It’s our goal to make setup as easy and seamless as possible, so we're happy to know everything met your expectations.
Thanks again for choosing Rapid Radios!
Best regards,
The Rapid Radios Team
Rapid Radios - Have 7 of them!
I purchased 6 Radios, 1 Base unit and 1 My Emergency Radio last year at the start of hurricane season. Turned out they were really handy during aftermath of storms including Helene so that we could talk to our children.
A couple of weeks ago while checking preparations for this season I discovered one of the radios not responding. Contacted their customer support and working with Hailey S. could not have been more satisfied with their service. She stayed right on the issue until I had all radios functioning. She was great. The company and product are great.
One note; I noticed some people complain about the annual renewal fee. I knew that was the case when I bought them. It is on their site. And the radios have SIM cards. Not sure why people are confused on this. It is not a monthly cell bill.
Anyway, these radios work for our family and customer service is great. Especially Hailey S.
June 18, 2025
Unprompted review
Excellent customer service!!!
I called and talked to Kara today about a small issue with not receiving all 5 of my new radios. However within minutes Kara had it all figured out and 2 new radios shipped out and the tracking number in my email. Without the best customer service I have had in a really long time!!!! She needs a raise!!! 💰💰💰💰💰💰💰💰💰💰💰💰💰💰💰💰
June 16, 2025
Unprompted review
Reply from Rapid Radios
Thank you for sharing your experience! We’re delighted to hear that Kara was able to quickly resolve the issue and provide you with exceptional service. We’ll be sure to pass along your kind words to her. Your satisfaction is our priority, and we truly appreciate your feedback.
– The Rapid Radios Team
Very nice.....
Have 6 radios and clarity and much quicker then using cell phone to contact our field and shop crew - its the bees right now... 😁 We highly suggest for businesses, I will order more.
June 16, 2025
Unprompted review
Reply from Rapid Radios
Thank you for the awesome review! We're so glad to hear the radios are making communication quicker and clearer for your team — that’s exactly what we aim for. We appreciate your recommendation and look forward to getting more radios out to you when you're ready.
– The Rapid Radios Team
Great Radios
We purchased two radios and we have been very pleased with the performance. The radios work great and are very clear.
June 16, 2025
Unprompted review
Reply from Rapid Radios
Thank you so much for your feedback! We're thrilled to hear that you're pleased with the performance of your radios and that they're working clearly for you. If you ever have any questions or need assistance in the future, feel free to reach out — we're always happy to help.
– The Rapid Radios Team
In my opinion VERY DISHONEST and…
In my opinion VERY DISHONEST and DISHONORABLE company
7 day radio warranty if you want a full refund
They told me the parts have a year warranty
I would NOT recommend buying from them at all
Veteran scamming Veterans !
June 12, 2025
Unprompted review
Reply from Rapid Radios
Hi Dale,
Thank you for sharing your feedback. We understand your concerns and would like to take a moment to clarify the situation.
Our return policy allows for a refund within 7 business days of delivery. Your return was received outside of that return window, and was therefore processed in accordance with our posted policy. It’s important to note that this return policy is separate from our 1-year warranty, which covers manufacturer-related issues. Under the warranty, we’re happy to issue replacements for any items that experience manufacturer defects.
After reviewing your prior communication with our customer care team, we can confirm that our representatives reached out multiple times and offered to replace the items per our warranty. You indicated that you preferred a full refund instead. Our team also provided the return policy for your review, along with return instructions and prepaid shipping labels to assist with the return process.
After your return was received, a dispute was opened, which prevented us from finalizing the full refund. Now that the dispute has been closed, the remainder of your refund is being processed through the banks.
A representative will be reaching out to you directly via phone call to provide any additional assistance you may need.
We are committed to transparency, fairness, and doing right by every customer, and we appreciate the opportunity to help resolve this matter.
Sincerely,
The Rapid Radios Team
AVOID! Research reviews from experts!
Update: My service was 100% NOT expired!
I want to start off by saying I purchased 3 of these radios because I was sold on the Emergency Contact gimmick. Well a gimmick is all it really is. A couple months after receiving setup radios, I went to try them out again because I was traveling so I was determined to put them to the test. Well, short lived that was, Rapid Radios can(without concent) just deactivate your service and completely wipe your radios at any point. All 3 of our radios were completely blank, no contacts, no way to communicate with the others, just blank. I contacted Rapid Radios(with a lot of struggle to get through to a person), and they confirmed that they did deactivate it but they assured me that they could submit a request to reactivate all 3, no problem.. No Problem?? So in the case of an emergency, now I need to require a cellphone or internet to contact Rapid Radios to reactivate my radios because they deactivated them for a reason I still do not know and they refused to tell me. After a lot of back and forth, and doing research, I figured out just how much of a scam this company is. Do yourself a favor, youtube reviews from radio experts, NOT from salesmen, and learn the truth.
July 11, 2024
Unprompted review
Reply from Rapid Radios
Hi Wade,
Thank you for taking the time to share your experience, and we're truly sorry to hear about the frustration you've encountered. This is not the experience we want any of our customers to have.
A representative will be giving you a call today to help make things right and ensure your concerns are properly addressed. We take feedback like this seriously and are committed to resolving the issue and restoring your trust.
We appreciate your patience and the opportunity to improve your experience.
Sincerely,
The Rapid Radios Team
We love ours
We love ours! Got one for my whole team of Dog Trainers! Game Changer!
June 11, 2025
Unprompted review
A Very helpful tech accessory to have
Being non-techie and elderly, we sure appreciated Patrick's and Michelle's taking the time to walk us through the activation process. We finally, after so many calls and questions, were able to get to the activation page. Thank God! And now we have been enjoying using our rapid radios checking up on each other while in the garden or in town. Again, Patrick and Michelle, Thank you. Eve/Rich H.
June 10, 2025
Unprompted review
Hailey S at Rapid Radios
Hailey S. made my experience with Rapid Radios very enjoyable. She was so accommodating and helpful, and she was able to help me with all of my questions and my order very fast. I would highly recommend this company!
June 10, 2025
Unprompted review
Great radios
Great radios, easy to use, works everywhere i go ! Totally recommend 💯!
May 23, 2025
Unprompted review
Reply from Rapid Radios
Thanks so much for the fantastic review! We’re thrilled to hear our radios are easy to use and reliable wherever you go. Your recommendation means the world to us!
– The Rapid Radio Team
Very professional
My cats knocked my radios off my table and couldn't proceed with proceed programming my radios, CSR and with in 10 minutes I was in the air!...Thanks Rapid Radios!.After reading some of the negative reviews people are not reading the statements,you get slammed by carriers SIM CARDS more them you think.I'll pay 50$ per talkie no problem, Verizon charge is half of your bill, wake up people.
June 5, 2025
Unprompted review
Reply from Rapid Radios
Hi Michael,
Thank you for the great feedback! We're glad our customer service team was able to help you get back up and running quickly, even after an unexpected mishap.
We also appreciate your understanding regarding the SIM card and carrier-related details. Those charges can definitely add up, and we're proud to offer a reliable and affordable solution. Thanks again for your support, and please don't hesitate to reach out if you need anything.
I’m glad I purchase the radios
I had an issue with the radios when I first receive them, Camille was able to help me over the next day figure it all out.
June 6, 2025
Unprompted review
Reply from Rapid Radios
HI Michael,
Thank you for your review! We're sorry to hear you experienced an issue initially, but we're glad Camille was able to assist and get everything sorted out quickly. We appreciate your patience and are happy to have you up and running. Please don’t hesitate to reach out if you need anything in the future.
The radios are reliable trustworthy to…
The radios are reliable trustworthy to use, we use the radios in our construction company the workers are very happy with them.
January 1, 2025
Unprompted review
Rapid Radios are the bomb
Rapid Radios are the bomb. They truly work anywhere you go, plus if you opt to purchase the solar kit you can literally take these radios anywhere you choose. I highly recommend these radios.
June 2, 2025
Unprompted review
Im beyond pleased with my experience…
Im beyond pleased with my experience with rapid radios. We have 2 so far with plans to add one more radio to our account. I have yet to come into a area where it doesnt work. Even areas that cells phones usually have very poor reception you get loud and clear service with rapid radios. All around very pleased with my experience and the customer support. I have had to call a few times and each time the team at rapid has been outstanding
June 2, 2025
Unprompted review
The radios are GREAT!!!
It works great…
I have traveled a lot of areas throughout the country and many places have poor cell service, I have used this radio all over and I have not encountered an issue.
I’m currently in New Jersey… these radios are perfect for those of us who are away from our families and god forbid cell service goes down as we have recently seen. Now I have a piece of mind and I can get ahold of my wife if I need to…. It takes away some of the worrisome that most of us feel.
May 31, 2025
Unprompted review
Reply from Rapid Radios
Hi Charles,
Thank you for sharing your experience! We're so glad to hear the radio has been reliable for you, especially in areas with poor cell service. It means a lot to know it's giving you peace of mind and helping you stay connected with your loved ones—especially during uncertain times. We're proud to provide a product that supports those who are often on the road and away from home. Stay safe, and thank you again for your kind words!
Great service!
May 29, 2025
Unprompted review
Reply from Rapid Radios
Hi Drake,
Thank you so much for the kind words! We're glad to hear you had a great experience with our service. We appreciate your support!
Customer service can make or bredoing it rightak a…
Customer service can make or break a company.
My experience with Rapid Radios Customer service was top shelf. They fixed my issue and communication was better than I could have asked for.
5 for 5
I do recommend and I would purchase again
May 30, 2025
Unprompted review
Reply from Rapid Radios
Hi,
Wow—thank you for the incredible feedback! We couldn't agree more: customer service truly does make all the difference, and we're honored to have earned your trust. We're glad we could resolve your issue and keep communication clear and smooth. Your recommendation means the world to us, and we look forward to serving you again!
Dissatisfied Customer in the Back Country
We tried to use the radios on a four wheeling trip in rural Oregon and rural Idaho. They were worthless in back country. I thought they would work like traditional walkie talkies. We did not realize you had to be within cellular service in order for them to work. Disappointed ☹️
May 25, 2025
Unprompted review
Reply from Rapid Radios
Hi Jackie,
Thank you for taking the time to leave a review. We're sorry to hear that the radios didn’t work as expected during your trip through rural Oregon and Idaho.
Our radios require cellular service to function, as they use network connectivity to provide enhanced features and extended range. They differ from traditional walkie-talkies in this way, and we understand this may not have been clear at the time of purchase. We do our best to highlight this in the product information and also provide a coverage map on our website to help customers assess whether the radios will work in their intended areas.
We truly appreciate your input—it helps us continue improving the experience for future customers. If you have any further questions, please feel free to reach out to our support team or send an email to feedback@rapidradios.com.
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