Although I do not agree with the yearly simcard charge of $50 per radio, Rapid Radio was able to work with our company to adjust the price in order to help us with the fee, which we appreciate. A lot... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Radios work awesome, even in the woods where my phone does not. Called customer support Patrick was stellar at handling my issue. I have both the handheld and base station. Both devices are extremely... See more
Company replied
Outstanding product and the Rapid Radio Support Team always going the extra mile to ensure Customer Satisfaction! Patsy M - made quick work of helping me make changes to my account and numerous radio... See more
Company replied
These radios are just the right size, great volume (especially since my hearing is shot). Received timely, and so darn easy to use. Opened up the box, turned on radios and WALA called my wife and it... See more
Company replied
Company details
Written by the company
Rapid Radios is the only 2-way radio walkie-talkie with nationwide range and no monthly fees. Enjoy crystal clear, private communications with Rapid Radios!
Contact info
829 Forest Hill Ave SE, 49546, Grand Rapids, United States
- (616) 227-3466
- info@rapidradios.com
- rapidradios.com
4.4
Excellent
309 reviews
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Our radios are awesome!
Our radios are awesome!! Thank you for solving our long distance communication needs!
July 1, 2025
Unprompted review
Reply from Rapid Radios
Thank you for the great feedback! We’re happy to hear our radios are helping with your long-distance communication needs.
— The Rapid Radios Team
Great customer service
Agents was informative and helped quickly with my issue.
July 8, 2025
Unprompted review
Reply from Rapid Radios
Thank you for your kind words! We’re glad our agents were able to assist you quickly and provide the information you needed.
— The Rapid Radios Team
We recently purchased Rapid Radios for…
We recently purchased Rapid Radios for our kids so they could stay in touch with us, and we’re beyond impressed. When cell phone towers went down in our area, these radios became absolutely essential. We were still able to communicate clearly and continue our delivery routes without a hitch.
They’re incredibly easy to use—even for our younger kids—and the sound clarity is excellent. Battery life has also been impressive, lasting us through busy days without needing a recharge. We’re already considering purchasing more for other family members. Highly recommend for both everyday use and unexpected situations!
July 9, 2025
Unprompted review
Reply from Rapid Radios
Thank you for sharing your experience! We’re thrilled to hear our radios have been a reliable lifeline for your family, especially during those outages. It’s great to know they’re easy to use, have clear sound, and strong battery life — all key features we strive for. We truly appreciate your recommendation and look forward to helping your family stay connected in the future.
— The Rapid Radios Team
Great customer service quick response…
Great customer service quick response of their team from inquiry
July 8, 2025
Unprompted review
Reply from Rapid Radios
Thanks for the feedback! We’re happy to hear our team provided a fast and helpful response to your inquiry.
— The Rapid Radios Team
Works in the Rocky Mountains
Their radios have been a great resource for our family to stay in touch, we live in the Rocky Mountains and cell phones don’t always work. So far these have been great even with sporadic signal.
July 8, 2025
Unprompted review
Reply from Rapid Radios
Thank you for sharing your experience! We’re glad our radios have been a reliable way for your family to stay connected, especially in challenging mountain terrain. It’s great to hear they’re holding up well even with spotty signals.
— The Rapid Radios Team
Great tool!
We bought 6 of these a few weeks ago to have on our farm. They work amazing and would definitely recommend! They meet all of our needs and are definitely worth the money!
June 10, 2025
Unprompted review
Reply from Rapid Radios
Thank you for your great feedback! We’re happy to hear the radios are working perfectly on your farm and meeting all your needs. We appreciate your recommendation and support!
— The Rapid Radios Team
Amazing Radios
These are a perfect solution for my family while vacationing, and I'm enjoying using them on the trails while out and about on our ebikes for group communication. I love these things!
July 8, 2025
Unprompted review
Reply from Rapid Radios
Thank you for your wonderful feedback! We’re glad our radios are the perfect solution for your family vacations and outdoor adventures. Enjoy staying connected on the trails!
— The Rapid Radios Team
I highly recommend Rapid Radios…
I have 15 radios on my account and they all work perfectly! If I ever do need any assistance my emails have been answered fully and satisfactorily and also very speedily! Customer service has been awesome! We love our radios and depend on them! I highly recommend Rapid Radios. You wont be disappointed!
Donna Tucker
Texas
July 7, 2025
Unprompted review
Reply from Rapid Radios
Thank you so much, Donna! We’re thrilled to hear that all 15 radios are working perfectly and that our customer service has been prompt and helpful. It means a lot to know you depend on our radios and highly recommend Rapid Radios. We truly appreciate your support!
— The Rapid Radios Team
Radios are quick & practical to…
Radios are quick & practical to operate, + Customer service is # 1 Thank you Erika.
July 6, 2025
Unprompted review
Reply from Rapid Radios
Thank you for your feedback! We're glad you find the radios quick and practical to use. We’ll be sure to pass your thanks along to Erika — we’re proud to have her on our team!
— The Rapid Radios Team
Issue Resolved
I gave a review with a one star due to the yearly renewal that I was not aware of and wanted to let everyone know that the company reached out and resolved my issue.
June 30, 2025
Unprompted review
Reply from Rapid Radios
Thank you for updating your review. We’re glad we could connect and resolve the issue to your satisfaction. We appreciate your understanding and the opportunity to make things right.
— The Rapid Radios Team
Rapid radio great purchase
I bought 4 Radio‘s about a month ago? They are great radios batteries last a long time very clear charging fast.
June 27, 2025
Unprompted review
Reply from Rapid Radios
Thank you for your review! We’re glad to hear you’re enjoying the radios and that the battery life, clarity, and fast charging are meeting your expectations.
— The Rapid Radios Team
The radios are perfect for my tweens
The radios are perfect for my tweens - i don’t want them to have regular phones but want to communicate for pickups or if they are in a different location than me (like our athletic club and at the pool while I’m in a different area). It’s a great and affordable solution. Customers service is extremely responsive with issues or questions too!
June 29, 2025
Unprompted review
Reply from Rapid Radios
Thank you for your kind words! We're so glad our radios are a great solution for staying in touch with your tweens. It's wonderful to hear they're working well for your family's needs, and we’re always here to help when you need us!
— The Rapid Radios Team
Customer service to the rescue.
With all businesses, mistakes happen. It is how they are handled that matter and the way you are treated is extremely relevant. Rapid Radios proved once again why you should trust them and their products. Thumbs up to Patsy, who went above and beyond to help me out with my order.
More orders to follow
June 26, 2025
Unprompted review
Reply from Rapid Radios
Thank you for your understanding and trust! We truly appreciate your perspective—how issues are handled makes all the difference. We're glad Patsy was able to provide the support you needed, and we’ll be sure to pass along your kind words. We look forward to serving you again soon!
— The Rapid Radios Team
Works just as advertised
Works just as advertised! Also tech support was very helpful and quick responding! Whatever you do don’t buy just one! You will be ordering more for your friends and family!
June 23, 2025
Unprompted review
Reply from Rapid Radios
Thank you for the great feedback! We're glad the radios are working as advertised and that our tech support team was quick and helpful. We appreciate your support and are happy to have you as part of the Rapid Radios community!
— The Rapid Radios Team
they suck
first we had trouble activating the radios. then the main reason we baught them was so when we are ijn farm fileds that our phone dont work we could communicate if equipment broke down. These things dont work all the advertising is basically false . Called to try and return them and that was a waste of time and the support guy on the phone was terriable their whole gig is a sham
June 6, 2025
Unprompted review
Reply from Rapid Radios
We’re really sorry to hear about your frustrating experience and truly appreciate you taking the time to share your feedback. It’s clear that the radios didn’t meet your expectations, especially in the situations you described, and we understand how disappointing that must be—especially when communication is so important in the field.
We also regret that your interaction with our support team didn’t meet the level of service we aim to provide. Your concerns are being taken seriously, and we’d like the opportunity to make things right.
We’ve requested your contact information and would like to call you directly to resolve this matter promptly. A representative will be reaching out to you as soon as possible.
Sincerely,
The Rapid Radios Team
Re-Newall
To start with, I had a very short wait time to be connected to support. Once connected, Patrick was very polite and knowledgeable. He quickly found the fix and corrected it. He explained a couple of other things about the radio that I was doing wrong. GREAT JOB!!
June 24, 2025
Unprompted review
Reply from Rapid Radios
Thank you for sharing your experience! We’re glad to hear Patrick provided prompt, polite, and knowledgeable support, and that he was able to quickly resolve your issue. We appreciate your feedback and will be sure to pass along your kind words to him.
– The Rapid Radios Team
Shoshone National Forest
I was in the shoshone national forest. 45 miles from Farson, Wyoming and about that far from Lander, Wyoming. I talked to a friend in Rock Springs,Wyoming which is about 80 miles from where I was. Had 4 bars on the radio.
June 22, 2025
Unprompted review
Reply from Rapid Radios
Thank you for sharing your experience! We’re glad to hear the radios provided strong signal and reliable communication even in remote locations like Shoshone National Forest. It’s great to know they kept you connected over long distances. We appreciate your support!
– The Rapid Radios Team
1st deceptive marketing no monthly…
1st deceptive marketing no monthly charge.but a yearly charge $50 per radio..also you can't program new people on your own radios.you have to have rapid radio to program new contacts. Also you have to have cell service for radios to work.take the radio in a no cell phone service area and see for your self..Should be a class action law suit against rapid radios.a
June 17, 2025
Unprompted review
Reply from Rapid Radios
Hi Jeffrey,
Thank you for taking the time to share your feedback. We'd like to take a moment to clarify a few key points and ensure accurate information is provided:
No Monthly Fees – Our radios do not have a monthly fee. Each unit includes 12 full months of service with your initial purchase. After the first year, there is a $50/year renewal fee per radio to continue service. This fee is clearly stated in five areas across our website:
On the product page under “What’s Included”
In the FAQ page
In the Terms of Service
In our email communications
Across multiple landing pages
Programming New Contacts – Our radios are fully encrypted for your privacy and security. To ensure accurate and secure communication setup, we currently handle contact additions directly. If you need to add users, just let us know—we’re happy to take care of it promptly.
Cell Service Requirement – Our radios are LTE-based and use cell towers for connectivity, similar to mobile phones. That said, they are designed to work at a greater range and provide broader network coverage. Service is delivered across multiple major carriers, and the radios automatically switch between networks for the strongest connection. This information is included in our product specifications, FAQ page, landing pages, and we also provide a coverage map to help customers check service in their area.
Additionally, a representative from our team has reached out directly, leaving a voicemail and sending an email to further discuss your concerns. To ensure we have the correct contact details on file, we have also requested updated contact information and would greatly appreciate your help in providing it.
We’re committed to transparency, clarity, and customer satisfaction, and we’d welcome the opportunity to speak with you directly to help resolve any issues.
— The Rapid Radios Team
After Rapid Radios saw my 1 star review…
After Rapid Radios saw my 1 star review they gave me a 100% Full Refund
Just need to make this their standard policy not the exception
Dale
June 18, 2025
Unprompted review
Reply from Rapid Radios
Thank you for your feedback. We're glad we were able to resolve the issue and provide a full refund. While we strive to ensure every customer has a great experience from the start, we truly appreciate you bringing your concerns to our attention.
Your input helps us improve, and we’re actively working to ensure our policies are clear, fair, and consistently applied across the board.
Thanks again for giving us the opportunity to make things right.
Best regards,
The Rapid Radios Team
Solved our Communication Problems
We highly recommend these radios! We love them for both of our businesses- DeBuck's Family Farm and New Lawn Sod Farm- Having one radio to carry that works for both businesses and the ability to have private groups is amazing! Prior we would have to carry a few radios. We are a farm that has a few spots on our fields that you could not get any reception- This was our solution. Love that I could assign the radios with each person of the crew name, so you know who radio is who's. It also shows the other members who is talking. It is easy to switch back and forth between crews! We have tested the distance for our drivers. Crystal clear! 5 STARS... I would give them 10 stars if we could. ⭐️⭐️⭐️⭐️⭐️
June 19, 2025
Unprompted review
Reply from Rapid Radios
Wow — thank you so much for the incredible review! We’re thrilled to hear that our radios have made such a positive impact on your daily operations across both businesses. Knowing that you're getting crystal-clear communication even in the more remote areas of your fields is exactly what we aim for.
We’re especially glad to hear that the crew name assignments and private group features are making things more efficient and organized for your team. It’s feedback like this that motivates us to keep building practical, powerful solutions for hardworking businesses like yours.
Thanks again for the 5-star (and 10-star!) support — we truly appreciate it.
Best regards,
The Rapid Radios Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.