RAPID SECURE LIMITED Reviews 951

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quick and efficient service, especially during emergency call-outs, noting that staff often arrive promptly and secure properties effectively. Reviewers frequently highlight the helpfulness and politeness of the operatives who attend, making difficult situations more manageable. The service is often described as professional and reliable, with some customers expressing satisfaction with the overall job done. However, some people were dissatisfied with the pricing, finding the costs to be excessively high, particularly given the perceived quality of the work. There are also concerns regarding the quality of workmanship, with some reviewers reporting shoddy repairs, incomplete jobs, or issues with the security provided. Additionally, a few customers mentioned unexpected invoices and a lack of transparency regarding costs and services provided, especially when police initiated the call-out.

What people talk about most

Service

Users describe positive interactions with service, highlighting quick response times and efficient work, with... See more

Staff

Reviewers highlight ambiguous aspects of staff, with many praising the professionalism, efficiency, and... See more

Price

Reviewers mention ambiguous feedback about price, with many expressing significant dissatisfaction regarding... See more

Payment

Customers consistently note negative experiences with payment, citing issues such as unexpected invoices and... See more

Quality

Clients share negative opinions on quality, with many reviewers expressing dissatisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Used Rapid Secure to board up a broken window following a burglary. Quick service and a good job. However, when paying the invoice over the phone they said they could quote for the replacement window... See more

Company replied

Rated 4 out of 5 stars

The appointment was arranged by the police after a burglary. The fitter turned up within an hour and took 10 minutes to complete the repair to my door Happy to recommend.

Rated 4 out of 5 stars

My property was damaged police called rapid secure for me work was quick property secured I think it was expensive £210 +vat for one window but what can you do

Company replied

Rated 5 out of 5 stars

Sadly, I have needed to call this company out 3 times to the property of a late relative, after repeated break-ins by those who have no compunction in robbing the dead. On each occasion the operativ... See more

Company replied


Company details


Contact info

3.6

Average

TrustScore 3.5 out of 5

951 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 3% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

so understanding, profession and helpful

After I came home and found that i had been burgled the police called this company, as I could not board up a bi fold door at 2am in the morning. within half an our the tradesman from this company called Turk attended. Wow, he was so understanding, profession and helpful. he boarded up the door and the glazing company said that he did a great job and did not drill into the door. so it was only the glass that needed replacing and the door its self was not damaged. job well done

March 13, 2026
Unprompted review
RAPID SECURE LIMITED logo

Reply from RAPID SECURE LIMITED

Thanks for the review!

Rated 5 out of 5 stars

Following a break-in

Following a break-in, I contacted this company during the night. They arrived within approximately one hour and secured the window promptly. The technician was polite and professional throughout. I am very satisfied with the service provided.

March 17, 2026
Unprompted review
RAPID SECURE LIMITED logo

Reply from RAPID SECURE LIMITED

Thanks for the review!

Rated 5 out of 5 stars

Fast Service

Fast (within the hour despite a 2am call), efficient and friendly service. A professional job at a difficult time handled perfectly.

March 16, 2026
Unprompted review
RAPID SECURE LIMITED logo

Reply from RAPID SECURE LIMITED

Thanks for the review!

Rated 1 out of 5 stars

Some windows were broken on our…

Some windows were broken on our property we rent out. The police called these out to come and board the windows and left us with a near on £500 bill. The tenant were at home so not a vacant property. When you call them about it they just threaten you with court and a ccj. They see some people as an easy target

March 10, 2026
Unprompted review
RAPID SECURE LIMITED logo

Reply from RAPID SECURE LIMITED

Thanks!

Rated 5 out of 5 stars

Lovley guy

The chap that came out was great very understanding to my request to board inside the property...
So very polite aswell couldn't of wished for anyone better ...
Thankyou so much

March 3, 2026
Unprompted review
RAPID SECURE LIMITED logo

Reply from RAPID SECURE LIMITED

Thanks!

Rated 5 out of 5 stars

Quick and efficient service

Came out late in the evening after a burglary.
The police made contact and arranged the visit. I was very glad and relieved that the window was secured.

February 18, 2026
RAPID SECURE LIMITED logo

Reply from RAPID SECURE LIMITED

Thanks for the review!

Rated 1 out of 5 stars

Total scam

Total scam. The police get them to come and secure your door without asking if you want it when you are not thinking straight right after the incident then this company charges you £300 for a bit of chipboard you could easily do yourself at a much lower price which considering you have a door to pay to be fixed is pretty salient. Avoid at all costs!!

July 2, 2025
Rated 1 out of 5 stars

The police should not use this RAPID BODGE Company

The police should not use this Company. They did not make my house secure. It was broken into while I was abroad. The police came and they called in Rapid Secure to board up the broken door. On my return I found a few boards screwed to the broken door from the OUTSIDE. That means anyone with a screwdriver had a key to my house. It took me 2 minutes to open the door. It then took me about an hour to make the property proper secure by putting up more boards screwed through the door frame from the INSIDE, with many more screws.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

turned up on time arranged did a quick…

turned up on time arranged did a quick and efficient job made my home secure with in the hour the price was reasonable.was professional well done Thankyou

January 25, 2026
RAPID SECURE LIMITED logo

Reply from RAPID SECURE LIMITED

Thanks for the review!

Rated 1 out of 5 stars

Rapid Secure - the worst!

It is incredibly surprising that the police use this company when the quality of the work they do & the price they charge can only be described as totally criminal. Really dreadful cowboys. The police really should consider another firm to call upon.
It’s unfortunate that no-one will read these reviews until they have had the same experience.

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Good service

Arrived in very good time, measured, cut and fitted board for patio door efficiently and had good quality workmanship. Door is now secure.

January 28, 2026
Unprompted review
RAPID SECURE LIMITED logo

Reply from RAPID SECURE LIMITED

Thanks!

Rated 5 out of 5 stars

Continuously good service

Sadly, I have needed to call this company out 3 times to the property of a late relative, after repeated break-ins by those who have no compunction in robbing the dead.
On each occasion the operatives were kind & helpful & secured the house as best as they could taking great care.
My only caveat is that this process is expensive, apparently because of the 24-hour call-out element involved. I don't know what people who cannot afford the service do.

January 13, 2026
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Reply from RAPID SECURE LIMITED

Many Thanks!

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