The GP Hubs Reviews 

227
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

Covid test certificate does not look like the sample one. Booked through rapidtest and the result came from home2lab. No details of the registered company from the gov website which has approved hospi... See more

Company replied

Rated 5 out of 5 stars

I have been hesitant to travel since the pandemic- primarily because of all the fuss around the red tape introduced to safeguard us all - covid green pass, pre flight test, passenger locator forms,... See more

Rated 5 out of 5 stars

Excellent company the only one able to offer tests and results in the narrow timescale we had catching ferry to Spain. We only had a 48 hour time slot we had to be at port 3 hours before then cro... See more

Rated 5 out of 5 stars

Couldn’t recommend this company enough. Going on holiday and had issues with another supplier not collecting the tests in time to get the results back in time. Ordered 3 tests from rapid travel test,... See more

Company details

  1. Travel Clinic

Written by the company

COVID-19 rapid antigen self-test & certificate for entry into the UK and other countries. Remove the hassle of finding a test abroad and take a test kit with you to return back to the UK,


Contact info

4.1

Great

TrustScore 4 out of 5

227 reviews

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4.1

All reviews

(227)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Day 2 test

Very good, efficient service.
I had difficulty when trying to send my test back and l emailed fir support.
The response was very prompt and l would like to thank Brian for helping.
I wouldn't hesitate in recommending Rapid Travel Tests.

October 27, 2021
Unprompted review
Rated 5 out of 5 stars

The service has been fantastic

The service has been fantastic, considering that I am a difficult customer who is flustered by computers. The whole service, especially "Brian" has been courteous patient and efficient. I'll come back.

October 27, 2021
Unprompted review
Rated 4 out of 5 stars

This is the second rapid antigen test I…

This is the second rapid antigen test I have had from "Rapid Travel Tests", the first was problem-free, the second (today) would not upload for some reason although it seems I did everything I should. Having said that when I phoned the support line i got through immediately and we found a work-around which resolved the problem. Service was friendly and courteous.

October 27, 2021
Unprompted review
Rated 1 out of 5 stars

Doesn’t do What their Advert Claims

Booked tests for 8. Claimed results in 15 minutes and certificates within 1 hour. Used the test centre at the Village Hotel, Edinburgh. Member of staff totally unprepared and unaware of bookings at 1115 and 1130. After long delay we were tested and eventually given the verbal all clear. Told we would have the certificates by 1400. At 1600 and after numerous phone calls 7 certificates were received at the Ferry check in. Further calls eventually resulted in the final certificate arriving as we reached the front of the check in queue.

October 27, 2021
Unprompted review
Rated 5 out of 5 stars

Very good customer service

I was caught in the time between when PCR and antigen tests were suitable on return to the UK. I ordered the wrong test (because UK Government's advices was not clear till I completed the Passenger Locator Form) but Rapid Travel Tests issued a refund for the test ordered in error and I was able to order a PCR test.
Excellent customer service from Joe who was friendly and helpful through it all.
Used them for pre-flight tests and results came through really quickly. Will use this company again.

October 27, 2021
Unprompted review
Rated 1 out of 5 stars

Taking advantage of customers!

I bought x2 pre-departure antigen kits however the rules have now changed so we no longer need to do the antigen(lay flow) test before returning to Uk & can do the same test on day 2 instead.

I contacted them and asked if this is the same test can I just use it for my day 2 test instead, and if they can send me x2 ref numbers for our passenger locator form as I don’t think I received a ref number with these.
At first they emailed back and said yes if the test is fit for purpose following guidance I can use it for that instead and that they would generate x2 reference numbers for me the next day.

A few days passed and I asked again and they have now come back and said I would need to purchase x2 more antigen (lat flow) tests just to get a reference number for my form.

They just want to rip people off! Not a trustworthy company at all!

October 27, 2021
Unprompted review
Rated 5 out of 5 stars

Linden Test

Our experience with the test was excellent. Jackie, our nurse explained every step clearly. She was punctual and best of all the result was negative.

October 26, 2021
Unprompted review
Rated 5 out of 5 stars

The test was ordered two days before we…

The test was ordered two days before we left for our UK destination and were delivered there 24 hours later.

The test was similar to others we’ve performed: easy and simple to do. Results were posted by us to Rapid’s assay site and a negative certificate was issued within ten minutes.

Our only concern was the lack of sufficiently prominent prior warning of the need to order the kit BEFORE you leave for your overseas journey. It caused us a considerable stress to find that completion of the Passenger Locator form was DEPENDENT upon registration of a ordered and paid- for Government approved Covid test.

Happily, Rapid we’re able to provide such a test at short notice.

October 26, 2021
Unprompted review
Rated 5 out of 5 stars

Super fast delivery

Super fast delivery. Very easy to use and really quick fit to fly certificate provided. Definitely will use them again if necessary. +

October 25, 2021
Unprompted review
Rated 5 out of 5 stars

Tests did not arrive on time

Tests did not arrive on time due to a shipping delay, but Rapid Travel Tests made it right by giving me a full refund, which I appreciated. So I would definitely use them again.

October 25, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service alleviated a lot of…

Excellent service alleviated a lot of stress because of the long journey to the port and not knowing of any other company who would provide rapid results, all others wanted 24 hours to process.
Results and document returned within the hour.
Thank you so much.

October 25, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service - special thanks to Brian who kindly amended the delivery address which I mistakenly got wrong. Very fast and efficient service.

Thanks again Brian.

October 25, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant service.

We used Rapid Travel Test for a short break to Venice right at the moment the rules regarding test requirements changed. We had to leave purchasing our return tests until we were already away as when we left the UK the government had not issued the required reference numbers. We were somewhat apprehensive, however, they have been so helpful, responding to our email enquiries promptly enabling us to take full advantage of the new lateral flow test entitlement by sending us all the required information. Also we received confirmation that our kits had been delivered to our home in our absence.

October 24, 2021
Unprompted review

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