Raptor Supplies Reviews 

868
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Couldn't be happier with the service we received. Ordering on the website was very easy, freight was fast and I really appreciated Bhawna reaching out after the delivery to make sure we were happy and... See more

Rated 4 out of 5 stars

Would have been 5 star if their IT system had not glitched. After expected arrival date I contacted support via email (twice). No response to these emails although one or both must have had some effec... See more

Rated 3 out of 5 stars

Slow customer service - but end result worked out. Also only after the order was raised against their US branch did the same person contact us several times, prior to that a different person would an... See more

Rated 5 out of 5 stars

Raptor have a great selection of products I could not find at a local provider. I had thought it would be shipping from within Australia, but it came from Singapore (I think?) However, the delivery wa... See more

Company replied

Company details

  1. Industrial Equipment Supplier

Written by the company

With a huge selection of American MRO products, Raptor Supplies offers easy online ordering and fast delivery to the UK, Europe, GCC / Middle East, Africa, Asia and Australia / NZ.


Contact info

4.1

Great

TrustScore 4 out of 5

868 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(868)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Basic Ionizer smoke alarm without hush…

Basic Ionizer smoke alarm without hush button. Lasted 2.5 years on just a heavy duty 9v - even with many kitchen smoke events and a 7 day bushfire smoke. Now wont stop. Forensic teardown followed, and it was not the electronics. I do NOT blame the company, as I think frying oil smoke shortens the life of all alarms. Same for solder flux or vape fumes - anything sticky so also cigarette smoke. The company needs to supply better care and how to clean instructions. An air-duster may not be enough. Insects and ants are another possibility. Mine on disassembly had a sticky fine film of dust on the plastic inside, so I presume the ionizer is kaput. Makes me feel better when tossing it to the smoke alarm bin. You can extend the life with tricks - a plastic bag and rubber band (like Oregon fires, wheat harvest time, crispy bacon fry-ups) . Even 1/2 a clear juice container with a bit of trimming. Whatever alarm you buy - the wrong smoke will accumulate and kill it over time. I will stick to the basic ones, as none of the fancy wifi 10 year battery alarms - not one states if a conformal coating has been applied.

April 29, 2024
Unprompted review
Rated 5 out of 5 stars

purchase experience review

i will give a 5 out of 5 in terms of purchasing experience , from how all the employee helping me going through all the purchssing procedure smoothly . i think it is super helpful from a customer point of view

April 17, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish - will be using again in the future

March 21, 2024
Unprompted review
Raptor Supplies logo

Reply from Raptor Supplies

Thank you so much for the positive words. We really thrive on customer satisfaction and look forward to working with you on upcoming projects.

Rated 5 out of 5 stars

Good service

Good service, on time, good team work.

April 8, 2024
Unprompted review
Raptor Supplies logo

Reply from Raptor Supplies

Thank you so much for your positive rating.

Rated 5 out of 5 stars

Very helpful.

Very helpful staff and prompt efficient service.

February 2, 2024
Unprompted review
Raptor Supplies logo

Reply from Raptor Supplies

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

Rated 5 out of 5 stars

Fast Delivery

Multiple times ordered. Good communication and was delivered ON time.

February 15, 2024
Unprompted review
Raptor Supplies logo

Reply from Raptor Supplies

Thank you so much for your positive rating.

Rated 5 out of 5 stars

Received the order as requested

Received the order as requested. Prompt delivery. No hassle

February 23, 2024
Unprompted review
Raptor Supplies logo

Reply from Raptor Supplies

Thanks so much for taking the time to leave us a 5-star rating.

Rated 5 out of 5 stars

Happy customer

The products purchased were of high quality and the customer service and communication was flawless

March 27, 2024
Unprompted review
Raptor Supplies logo

Reply from Raptor Supplies

Thanks for your encouraging words, it is our pleasure to hear your valuable feedback.

Rated 4 out of 5 stars

Good response

Good response, fast delivery, and safe packaging

March 26, 2024
Unprompted review
Raptor Supplies logo

Reply from Raptor Supplies

Imron, thank you for appreciating our work.

Rated 5 out of 5 stars

I wanted to personally reach out to let…

I wanted to personally reach out to let you know that I have received my order in excellent condition. Everything looks great, and I'm really pleased with the products.

Thank you for your prompt service and attention to detail. It's been a pleasure doing business with you, and I look forward to the opportunity to work together again in the future.

March 21, 2024
Unprompted review
Raptor Supplies logo

Reply from Raptor Supplies

Thanks for your positive review, looking forward to collaborating in the future.

Rated 5 out of 5 stars

Very satisfied

It is the first time to order items from Raptor, and I am very very satisfied. Raptor team is very helpful and friendly, the response is very fast, the service is excellent, the lead time is short, and the products are high quality. I highly recommend your service.

March 21, 2024
Unprompted review
Raptor Supplies logo

Reply from Raptor Supplies

Thank you for your kind words and positive feedback.

Rated 5 out of 5 stars

Prompt Customer Service Team

Prompt customer service response and follow up on ordered items. Received the items promptly as promised.

March 18, 2024
Unprompted review
Raptor Supplies logo

Reply from Raptor Supplies

Thank you so much for your positive rating.

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