Rapyalstores Reviews 462

The delivery itself was excellent. The bed arrived just two days after ordering, which was impressive. The driver also called around 30 minutes before delivery to check someone was in, which I appreciated.
The price was another positive. £252 for a large single bed with two drawers, including a mattress, is very good value.
Unfortunately, that is where the positives end.
The company sent me the wrong colour of bed. I ordered silver, which is a light grey, but received steel, which is a much darker grey. This was their mistake.
The reason this is a 3 star review is the customer service, or rather the complete lack of it. The website claims this is a family run business with friendly customer service available by phone, email, or in person, seven days a week, with UK based after sales support. My experience does not match these claims at all.
The after sales phone option (option 3) simply rings out and then cuts off. I tried calling over a dozen times across two days. The only option that was ever answered was sales (option 1). I was advised to email their customer help address which I did.
After hearing nothing for several days, I called again and was told no email had been received. While still on the phone, I resent the same email and was told it had now come through. Since then, I have heard absolutely nothing.
As a result, I am left with a boxed bed sitting in my office room, waiting for a response that never seems to come. There has been no acknowledgement of their mistake, no apology, and no offer to replace the bed, which is the bare minimum I would expect.
After reading other reviews, it is clear I am not alone in experiencing poor customer service. I would urge others to think carefully before buying.
2nd Feb update.
I received a telephone call on 31st January from the Customer Services, presumably prompted by my review. I received a small refund for keeping the bed which covers the cost of the vallance and headboard cover I bought to mask the wrong colour. The bed is comfy but note there is no metal join fastening to keep the 2 base pieces together though I've weighed the drawers down with sheets which will hopefully do the trick. I did get an apology which I appreciated although I do wonder if it would have been forthcoming had I not left a 1 star review to start with.

Excellent service and delivery, everything purchased was in perfect condition, no issues. Highly recommend, 5 🌟.

Bed delivered damaged

My bed came, two days after I ordered it, which was great! I love my new bed, it is actually bigger than I expected and the service provided was 10 out of 10!

Bought through Ebay bed and matress were delivered the next day each item was individually wrapped and the delivery driver helped unload them. The driver was very good. We put the bed up with no issues. Very good quality. Got no complaints at all

Product as described. Delivered on time and driver was helpful

the base of the bed is good but the mattress is not,its not very good quality at all.
the delivery driver who turned up by him self had the cheek to ask me to help him unload it from the van lol, i have 3 slipped disc an have chronic back pain an had to tell the driver an ask him why is he by himself, he shrugged his shoulders as an answer. other than that as i said the base is good

Great comfortable bed
Next day morning delivery I felt like I’m in Japan 😂

The bed was delivered on time and I wasn't disappointed with my bed.
Best bed i have bought so far.
Very happy

They were quick to deliver and very punctual. The driver was so pleasant and so cheery on such a really horrible stormy wet morning. Just what I needed to cheer me up. The mattress is all it should be - I really look forward to bedtime now - it is heaven and not a bad price at all.

Very nice lady who answers the phone, In case you have any questions, she knew her stuff, and helped and assured me, with the delivery, that had to be changed 3 times, first I was in hospital, 2nd the move in date got changed, and third it finally came, I didn't meet the delivery guy, but it was the right bed, when I came into my new house, was thrilled, so good, for the money and the matress was brill, slept like a log, even though, I can't normally lie down in a bed, as I've broken my back!!! Absolutely made up, with the new bed, I choose black velvet and same headboard, id recommend this company 100 %.

Prompt delivery and kept us updated on timings 👍 very polite and friendly driver delivered a very comfortable good value bed. Very pleased thank you.

Good service . And good product for the price . Easy assemble as well . Thank you!

Very polite,kept me updated with timings. Mattress isn't as good as I thought but it wasn't an expensive bed so good enough for the spare room.

What an amazing company to deal with, my bed was so cheap I didn't have faith in quality but it was all I could afford so I ordered anyway and I couldn't be more wrong!!! The bed is amazing quality delivery was as quick as amazon and the driver was amazing. I need 4 more beds after Christmas for the kids and I will no longer be looking around this is my new bed company for quality and service

Ordered a double divan bed with a headboard and mattress on Monday 10th November on Amazon and by Wednesday 12th November it was delivered. Ordering was very easy and was kept up to date with the courier on a daily basis, even had a call when they was approx 20 minutes away.
I found the Company and the courier very good and I would recommend to friends and family.
Just the heads up tho the memory foam mattress is soft

I was Received Delivery on time with right product. Drivers very good polite and professional. Very good customer service,

Fast delivery amd bed plus mattress at a great price I couldnt folt it so comfy I would highly recommend this company very reliable I'm very pleased with the product

Really good customer Service. Bed arrived on time and was easy to assemble and very comfortable.

Excellent buy! Highly recommend, easy to put together, mattress really comfortable!
Delivery excellent! Kept me updated with delivery time!