Rapyalstores Reviews 462

•

4.6

Bed Shop

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Review summary

Created with AI, based on recent reviews

Considering 236 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, describing items as excellent, durable, and comfortable, significantly improving sleep quality for many. The delivery service is consistently highlighted as quick, efficient, and well-communicated, with drivers often noted for their helpfulness, politeness, and professionalism. Many people appreciate the overall service, finding it flawless from start to finish, and express strong recommendations for the company and its products. However, some customers experienced issues such as receiving the wrong size headboard or color bed, and in a few instances, found the mattress quality to be poor or not as advertised. A few other people also felt that delivery drivers were occasionally rude or uncooperative, sometimes leaving items in inconvenient locations or refusing to take back incorrect orders.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Quality

Customers had positive experiences with quality, frequently describing beds and mattresses as good quality,... See more

Staff

Reviewers highlight positive aspects of staff, with many praising the helpfulness and politeness of delivery... See more

Service

People report positive experiences with service, with many praising the excellent and amazing service... See more

Reviews shaping this summary

Cheap item. Expensive quality. Excellent Service. The scheduled delivery was not only on time, I had frequent reminders by the company about exactly when the Bed would arrive. Upon arrival the... See more

Company replied

I recently bought this mattress, and I couldn’t be happier with my purchase! It’s incredibly comfortable and provides the perfect balance of softness and support. I’ve been waking up feeling refreshe... See more

Company replied

This mattress is amazing i have a crumbling hio. An extreme angulation in my spine and 4 bulged discs in my back and I've never slept better im not in half as much pain anymore. I didnt wake up when m... See more

Company replied

Purchased a bed through Amazon. The bed arrived within a couple of days and the delivery driver was very nice and helpful. The bed itself was not expensive in the slightest and ai didn't expect much.... See more

Company replied

Company details

Written by the company

Rapyal Stores is a family-run business based in the UK, known for its commitment to quality, craftsmanship, and personal service. With a deep-rooted tradition in the bed-making industry, we take pride in manufacturing your products in-house, ensuring full control over every aspect of production. This hands-on approach allows us to create custom-made beds that are both durable and comfortable, using premium materials sourced with care. Being family-run means that our business carries a personal touch, with each customer treated like part of the extended family. We value customer satisfaction and aim to provide a personalized experience, whether that’s helping you to choose the perfect mattress or designing bespoke bed frames. Our in-house manufacturing process means that you can offer unique, made-to-order solutions while maintaining an unwavering standard of excellence, blending traditional techniques with modern innovations. Our company stands for trust, reliability, and the kind of service that only a family-run business can offer, giving customers a true sense of pride in the products they purchase.

Contact info

Dewsbury Road, BD19 5BT, Cleckheaton, United Kingdom
01274 850735
sales@rapyalstores.co.uk
rapyalstores.co.uk

4.6

Excellent

462 reviews

5-star

4-star

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2-star

1-star

Replied to 61% of negative reviews

Typically replies within 1 month

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November 1, 2025

Unprompted review

Reply from Rapyalstores

Nov 10, 2025

Thank you for your lovely feedback!

Nov 3, 2025

Great service kept me informed though out the day with any unexpected delays. Very kind and helpful

October 29, 2025

Unprompted review

Reply from Rapyalstores

Nov 3, 2025

Thank you for your lovely feedback!

Oct 29, 2025

The mattress we received is of no…

The mattress we received is of no quality at all! can't use it. Definitely not what was advertised - Order: #

206-8437828-6368312

October 15, 2025

Unprompted review

Reply from Rapyalstores

Nov 3, 2025

Hi Andre, we’re sorry to read your review. We’ve checked our correspondence and couldn’t find any messages from you about this issue. We’d really like the opportunity to help—please contact us directly with your order details so we can look into this and resolve it for you as quickly as possible.

Oct 29, 2025

Great company

Delivery was quick and on time delivery people very polite and helpful bed was for my son and he’s had a great night sleep really enjoying the bed

October 28, 2025

Unprompted review

Reply from Rapyalstores

Nov 3, 2025

Thank you for your lovely feedback!

Oct 29, 2025

I have now had 2 beds from this…

I have now had 2 beds from this company, and I can not say a bad word about them

October 28, 2025

Unprompted review

Reply from Rapyalstores

Nov 3, 2025

Thank you for your lovely feedback!

Oct 28, 2025

The bed is for our Granddaughter

The bed is for our Granddaughter, it is beautiful and would definitely recommend. We had a call half hour before delivery, the bed was packed expertly, no damage or marks on fabric. Both the bed and the mattress are top quality thank you

October 24, 2025

Unprompted review

Reply from Rapyalstores

Nov 3, 2025

Thank you for your lovely feedback!

Oct 28, 2025

Very fast delivery lovely bed and after…

Very fast delivery lovely bed and after care service was nice to hear ask if it was ok thank you will purchase again

October 25, 2025

Unprompted review

Reply from Rapyalstores

Nov 3, 2025

Thank you for your lovely feedback!

Oct 28, 2025

Very good you informed me of delivery times and product easy to put together. The only thing was delivery was late which was a bit annoying but not the end of the world.

October 22, 2025

Unprompted review

Reply from Rapyalstores

Oct 23, 2025

Thank you for your lovely feedback!

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