RARE-ROMANCE™ Reviews 278

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 32 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their quality and aesthetic appeal, with many appreciating the durability and unique designs. People also frequently mention the fast shipping and secure packaging, making the overall purchasing experience very positive. However, some customers experienced issues with delivery, noting that items were not received or took much longer than expected. A few other people also felt that some products arrived in poor condition, mentioning visible scratches or issues with the craftsmanship, particularly with earrings.

What people talk about most

Product

People report positive experiences with product quality. Many consumers praise the good quality of items,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of the... See more

Delivery service

Clients share positive opinions on delivery service. Many customers are impressed with the speed of shipping,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

informative updates! Fast Shipping! Seems like a friendly Staff! items as described as well! Excellent Overall! Will Order Again.

Rated 5 out of 5 stars

Fast shipping, well packaged. Quality of the item is nice, but not perfect. It looks great tho!! I only wish the links/hoops were soldered for extra safety, open hoops can easily get snugged in clothe... See more

Rated 5 out of 5 stars

The website was easy to navigate and the updates I got on my order were really beneficial. When the chain arrived I was pleased with how light yet durable it is, other chains weigh on my neck througho... See more

Rated 5 out of 5 stars

Website is and has always been straightforward to use and shipping is quick. I purchased their dagger earrings in 2022 and now cross heart hoops(the pair options)? Some time ago for sure, but one of... See more


Company details

  1. Jewelry Designer
  2. Jewelry Store

Written by the company

RARE-ROMANCE™ is a luxury fashion jewelry & accessory brand designed and engineered in New York, NY. Redefining modern, timeless statement jewelry featuring a mix of gothique and industrial details.


Contact info

4.0

Great

TrustScore 4 out of 5

278 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Quality/Edgy Style

I've made several purchases and have been pleased with the quality of the items. I love the edgy punk rock style!
The purchase process is easy, shipping updates were accurate and my items arrived quickly.
There is some redundancy on the site of items appearing in multiple categories, "new", "back in stock" etcetera.

January 3, 2025
Rated 5 out of 5 stars

Absolutely amazing!

Website was neat, shipping was speedy and quick, and the earrings I ordered were of amazing quality! Totally reccomend! Definitley shopping here again!

December 25, 2024
Unprompted review
Rated 5 out of 5 stars

Earring review

I have 2 dangler earrings. They’re great quality, the ONLY downside. Is they are rather heavy. And my piercing is a little low on my lobe. So it’s a little uncomfy at times. But they’re great quality. And look great

November 1, 2024
Rated 5 out of 5 stars

I Refuse to Purchase From Any Other Company

This was my first time ordering from Rare Romance. They blew me away. I got the Dagger Earring and Essential Spike Earring. The packaging was sleek and professional. The material these earrings are made of are amazing quality. I have always had sensitive ears and because of that, many jewelry brands do not work for me. Rare Romance does. I will definitely be purchasing all of my jewelry from this company in the future. Had a great experience with this brand. Can’t say enough good things about their products.

September 3, 2024
Rated 5 out of 5 stars

Trust

This brand is amazing, I love their products. They are actually very trustworthy when they say that their items don’t rust. I wear my cuban necklace all the time rain and shine, shower and gym and it hasn’t rusted or tarnished at all

July 1, 2024
Rated 5 out of 5 stars

Awesome necklace

Was watching Gen V on Amazon Prime and fell in love with this necklace after a couple of episodes. My husband found it online and viola 12 hours later it's in the mail to me. Easy to navigate site, just what I wanted. Made in the US and shipped accordingly. Just what I want from a shopping experience!

July 1, 2024
Rated 5 out of 5 stars

Great Products

Bought some stainless steel earrings a few years ago and they've held up amazingly! Highly recommend especially at their low prices

June 15, 2023
Unprompted review
Rated 1 out of 5 stars

Cancelations Policy Kim B.

I mistakenly ordered the wrong item in error and attempted to cancel it the same day. I received an email back from your representive, but not until the day it actually shipped. Now it is a return versus a simple cancelation.

June 3, 2024
Rated 5 out of 5 stars

The Chucky Chain

The Chucky Chain I brought my lady was just what she wanted. In fact she loves it. When she wears it makes her whole outfit look HOT!!!! Heck she looks HOT wearing it. Puts a smile on my face!!!

May 3, 2024
Rated 3 out of 5 stars

I absolutely love all your products

I absolutely love all your products. I recently received the demon hoop, which i loved, but it broke the first time I wore it. I was expecting customer service to be a bit more helpful in fixing the situation as I have purchased from you guys at least four or five times.

May 2, 2024
RARE-ROMANCE™ logo

Reply from RARE-ROMANCE™

Hi Caro! Thank you very much for bringing this to our attention! I just had a look and I see that you opted for the store credit instead of he replacement of the product. Let me reimburse you real quick for the extra costs you had because of this! So sorry about that.

Hop everything is perfect now with your new piece :D Don't hesitate to email us if you have any more questions or concerns.

Rated 2 out of 5 stars

I haven’t received my order.

I haven’t received my order.

April 1, 2024
RARE-ROMANCE™ logo

Reply from RARE-ROMANCE™

Hi Vanessa,

Thank you very much for letting us know! I just had a quick look and it does seem like your order is having a delay. It was last scanned 2 days ago, but got sent to you on April 1st already. Please let our customer service team know if you haven't received anything by the end of the week and they will send you a new package right away! You can find our contact information on the website or you can email me personally at marou@rare-romance.com.

Hope this helps you out! I'm so sorry you don't have your package in hand yet! Thank you in advance for understanding!!

Rated 5 out of 5 stars

Morning Star Earrings

This set is versatile and can be worn in different ways. Very well made and I’ll be purchasing another set for even more versatility! The shipping was timely and packaged securely.

February 1, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look