Vanessa Mooney Reviews 105

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their uniqueness, beauty, and high quality. Many appreciate the durability of the jewelry, noting that pieces last a long time without tarnishing, and frequently receive compliments when wearing them. People also praise the efficiency of the order process, with items often arriving on time or even sooner than expected. However, some customers were dissatisfied with the quality of certain items, describing them as not meeting expectations or appearing defective. There were also instances where people were not happy with the customer service, citing unresponsiveness to emails or a reluctance to help with issues, particularly regarding returns or incorrect orders.

What people talk about most

Product

People report positive experiences with product, especially praising the unique and stylish jewelry pieces,... See more

Quality

Clients share positive opinions on quality. Many consumers praise the unique and high-quality craftsmanship... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the customer service as... See more

Order

Consumers generally find the ordering process to be positive. Many reviewers praise the prompt delivery,... See more

Response time

Reviewers mention ambiguous feedback about response times. Many customers praise the fast responses and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolute favorite when it comes to earrings. I own multiple pieces and love them all, they always elevate my outfits! Lately I've decided to splurge in the Elisabeth Romper Dress and it's genuinely go... See more

Rated 5 out of 5 stars

I got the rosary cross necklace and it’s absolutely stunning as well as the sword earrings. Every piece of jewelry I have gotten from them has lasted and doesn’t tarnish. They have the most unique pie... See more

Rated 5 out of 5 stars

I’ve purchased several items from Vanessa Mooney throughout the years. It is my go to brand. I have had great customer service experience when needed and the shipping is fast & reliable. They are alwa... See more

Rated 5 out of 5 stars

I am a repeat, frequent customer of Vanessa Mooney! I love their feminine and unique jewelry of high quality, their sales, and fast shipping. I get compliments every time I wear a piece. Highly recomm... See more


Company details

  1. Jewelry Store
  2. Clothing Store

Written by the company

Established in 2009, Vanessa Mooney is a product of all things creative and built on musings of its namesake founder. Inspired by her travels, vintage finds, the art & culture that she sees & especially that woman on the street. This is a brand designed for every type of woman. It is unabashedly sweet, sexy, bohemian, and glamorously rock n' roll. We source our materials from all over the world, paying very close attention to quality, uniqueness & sustainability. All the fabrics for our clothing are either deadstock vintage or vintage inspired fabrics that have been discarded by larger fashion houses. Which we then re-use with the purpose of giving our girl something truly special, one of a kind, limited edition & with no foot print left as our way of honoring mother nature & our beautiful planet. It is Jewelry & Clothing for lovers who are wild on the outside & romantic on the inside. Designed in Los Angeles. The brand exists as an eclectic muse that draws influence from a multitude of eras, revolutions, and walks of life. From vintage nostalgia to sophisticated simplicity. Vanessa Mooney collections are all about expression. They are unadulterated and uninhibited. Filled with statement earrings, strong forms, bold and interesting shapes, gold and silver multi-chain necklaces, semi-precious stones, and symbolic symbols like crosses and hearts. This brand is for every woman - regardless of style and influence, she can find herself within the Mooney aesthetic. Her pieces can be found in over 1000 of the top specialty stores and boutiques in the U.S. and abroad, including Neiman Marcus, Cusp, ShopBop, Free People, Urban Outfitters, Planet Blue, Bergdorf Goodman, Revolve Clothing, ASOS, Selfridges, Scoop NYC, Madison, and American Rag... She can also be found in pages of Harper’s Bazaar, InStyle, Nylon, Cosmopolitan, Us Weekly, Marie Claire and Glamour to name a few. She has scored high-profile collaborations with premiere U.S. retailers like Free People, Calypso, Urban Outfitters, Dolce Vita, Club Monaco and Madewell. Loved by influencers, ”it” girls & lovers of fashion, in all the cities of the world.


Contact info

4.0

Great

TrustScore 4 out of 5

105 reviews

5-star
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1-star

Replied to 71% of negative reviews

Typically replies within 2 weeks

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Rated 2 out of 5 stars

Hard pass on jewelry.

Hard pass on jewelry.

Ordered the Amparo rosary and matching earrings on 3/23/26 hoping it would get here on time for an event that I had on 4/11/26. Even with in between follow ups with customer care, I was advised this is a custom piece that takes additional time to ship. Great. This should be very clear on the site itself and not tucked neat in a corner following a shorter shipping time advertised. No good.

I am solely leaving two stars for the creativity of the actual the design. The jewelry is so poor in quality and tacky gold looking in person. I imagine this will be knocked off by Fashionnova or Shein in the near future for a fraction of the price and potentially better quality.

Thank goodness their customer service was so bad. It prompted me to order a more expensive set from Kendra Scott, which not only came faster but retained its claims of quality and appearance.

Do not recommend Vanessa Mooney at all for jewelry.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered the Sloane

Ordered the Sloane, have always wanted it. Had an issue with my ordering process and it was resolved within 24 hours. The valentines sale was great, I’ve always wanted the cherry heart and I’ve tried to find that exact pendant online without success so I’m thankful for the sale.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great service!

I ordered a necklace that unfortunately happened to be out of stock. VM let me know about it quickly and refunded my money fast. They’re always easily available when you need help- responsive and professional.

December 2, 2025
Rated 1 out of 5 stars

The quality was not what I expected

The quality was not what I expected, when I reached out to the company they told me I could only receive store credit because I used a discount code. It didn’t say anywhere that if you use a coupon you would only receive store credit… Then the said to return the items with a note as to what I’d like to do? I’m not sure if that was a person or AI but I wouldn’t recommend buying from them. The quality is cheap and it’s over priced. I am so sad because it looked so cute online!

November 3, 2025
Vanessa Mooney logo

Reply from Vanessa Mooney

Hello Emily,

I am so sorry you feel you had to leave a 1 star review. You were speaking to a person, it was me, I was helping you. We had a 40% off sale where you purchased multiple items on sale. Our company policy is we offer credits or exchanges for sale items. I let you know that. I also sent you a return label for your items.

We are a small company which I let you know and we try to stick to our policies so we don't loose to many sales. Being a small company is difficult. Which I am sure you understand.

I let you know if you were unhappy with the products you could return them we just needed you to leave a note in the package that you would like a return.

This allows us to know what shipping needs to do when they process the return. Since our policy is only refund and exchanges on sale items.

Please let me know if I should have done anything differently for you. Please email me at supprt@vanessamooney.com as it is easier to have a conversation there than on Trustpilot.

I would be happy to help you in any other way I can.

Best,
Vanessa Mooney

Rated 3 out of 5 stars

The Missing Part of the Title

The daisy mae necklace is missing the daisy abalone shell flowers and doesn't look at all like I expected it to look because of that missing part. I am very disappointed. I don't know about the quality? I received a prompt reply. I got a replacement

October 22, 2025
Vanessa Mooney logo

Reply from Vanessa Mooney

Hello! We would be happy to help you! Please email support@vanessamooney.com with a photo of the necklace that you received. We don't know how it could be missing the flowers? Maybe you received the wrong necklace? We would love to make this right for you.

Best!
VM team

Rated 5 out of 5 stars

Cherry Heart Rosary

I purchased the Cherry Heart Rosary and I love it! It’s the perfect statement piece and I absolutely love love love the red and black combination. It looks so good on and I can’t wait to start wearing it.

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

My go-to spot for jewelry

My go-to spot for jewelry. A wide range of romantic styles from statement pieces to layering pieces. The quality is great as well! I have experienced no turning in color after getting my pieces wet. I cannot recommend Vanessa Mooney enough!!

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Most beautifully crafted unique jewelry brand

Absolutely unique pieces like I have never seen before, perfectly crafted and the sweetest costumer service, very patient and attentive. Definitely my favorite jewelry brand for a while now. Their crucifixes are like no other and I have never received as many compliments on any accessory as with them! Absolutely worth it, amazing brand.

August 14, 2025
Unprompted review

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