Vanessa Mooney Reviews 105

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their uniqueness, beauty, and high quality. Many appreciate the durability of the jewelry, noting that pieces last a long time without tarnishing, and frequently receive compliments when wearing them. People also praise the efficiency of the order process, with items often arriving on time or even sooner than expected. However, some customers were dissatisfied with the quality of certain items, describing them as not meeting expectations or appearing defective. There were also instances where people were not happy with the customer service, citing unresponsiveness to emails or a reluctance to help with issues, particularly regarding returns or incorrect orders.

What people talk about most

Product

People report positive experiences with product, especially praising the unique and stylish jewelry pieces,... See more

Quality

Clients share positive opinions on quality. Many consumers praise the unique and high-quality craftsmanship... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the customer service as... See more

Order

Consumers generally find the ordering process to be positive. Many reviewers praise the prompt delivery,... See more

Response time

Reviewers mention ambiguous feedback about response times. Many customers praise the fast responses and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolute favorite when it comes to earrings. I own multiple pieces and love them all, they always elevate my outfits! Lately I've decided to splurge in the Elisabeth Romper Dress and it's genuinely go... See more

Rated 5 out of 5 stars

I got the rosary cross necklace and it’s absolutely stunning as well as the sword earrings. Every piece of jewelry I have gotten from them has lasted and doesn’t tarnish. They have the most unique pie... See more

Rated 5 out of 5 stars

I’ve purchased several items from Vanessa Mooney throughout the years. It is my go to brand. I have had great customer service experience when needed and the shipping is fast & reliable. They are alwa... See more

Rated 5 out of 5 stars

I am a repeat, frequent customer of Vanessa Mooney! I love their feminine and unique jewelry of high quality, their sales, and fast shipping. I get compliments every time I wear a piece. Highly recomm... See more


Company details

  1. Jewelry Store
  2. Clothing Store

Written by the company

Established in 2009, Vanessa Mooney is a product of all things creative and built on musings of its namesake founder. Inspired by her travels, vintage finds, the art & culture that she sees & especially that woman on the street. This is a brand designed for every type of woman. It is unabashedly sweet, sexy, bohemian, and glamorously rock n' roll. We source our materials from all over the world, paying very close attention to quality, uniqueness & sustainability. All the fabrics for our clothing are either deadstock vintage or vintage inspired fabrics that have been discarded by larger fashion houses. Which we then re-use with the purpose of giving our girl something truly special, one of a kind, limited edition & with no foot print left as our way of honoring mother nature & our beautiful planet. It is Jewelry & Clothing for lovers who are wild on the outside & romantic on the inside. Designed in Los Angeles. The brand exists as an eclectic muse that draws influence from a multitude of eras, revolutions, and walks of life. From vintage nostalgia to sophisticated simplicity. Vanessa Mooney collections are all about expression. They are unadulterated and uninhibited. Filled with statement earrings, strong forms, bold and interesting shapes, gold and silver multi-chain necklaces, semi-precious stones, and symbolic symbols like crosses and hearts. This brand is for every woman - regardless of style and influence, she can find herself within the Mooney aesthetic. Her pieces can be found in over 1000 of the top specialty stores and boutiques in the U.S. and abroad, including Neiman Marcus, Cusp, ShopBop, Free People, Urban Outfitters, Planet Blue, Bergdorf Goodman, Revolve Clothing, ASOS, Selfridges, Scoop NYC, Madison, and American Rag... She can also be found in pages of Harper’s Bazaar, InStyle, Nylon, Cosmopolitan, Us Weekly, Marie Claire and Glamour to name a few. She has scored high-profile collaborations with premiere U.S. retailers like Free People, Calypso, Urban Outfitters, Dolce Vita, Club Monaco and Madewell. Loved by influencers, ”it” girls & lovers of fashion, in all the cities of the world.


Contact info

4.0

Great

TrustScore 4 out of 5

105 reviews

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Replied to 71% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

I received as a gift

I received as a gift. Bad quality!!!not worth what was paid. The necklace bail looks like it’s plastic The earrings look as if the opals are plastic

Not worth the money

May 19, 2021
Unprompted review
Rated 1 out of 5 stars

Terrible Quality - Stay Away!

Terrible quality. Bought the heavily Instagram-advertised heart necklace and not only is the gem peeling (definitely plastic or resin, not an actual gem or even colored glass), but the chain is tarnishing at an unbelievable rate, considering I’ve worn the piece a handful of times, and never in water. Contacted them and I have to return the item for a refund? Don’t photos of your clearly sub-par item suffice? $86 wasted.

April 11, 2021
Unprompted review
Rated 1 out of 5 stars

Worst products ever- break immediately

Received a necklace for Christmas and within the first month of wearing it, the necklace broke and the charm fell off. Received my replacement and opened the box to find the charm not even attached to this one. You can’t even screw it on and this one is PLASTIC. The charm of the first one was metal and they sent me a replacement plastic one. HUGE SCAM of a company. Never buy anything from them.

March 4, 2021
Unprompted review
Rated 2 out of 5 stars

Poor quality jewelry from Vanessa Mooney

I purchased necklace from Vanessa Mooney which was 154$. The quality is very poor for such a high price. There are a lot of decorative stones on the lock which are missing. Looks really cheap. Will not purchase again from them and not recommend to anyone. Really disappointed!

February 25, 2021
Unprompted review
Rated 1 out of 5 stars

Took ages for my dress to come..

Took ages for my dress to come... size 10-12 UK sIze would fit me when I was 8 years old.... necklace cheap looking... then slapped with a tax bill from fed ex which I wasn’t aware of or made aware of for £60

Thank you x

February 5, 2021
Unprompted review
Rated 1 out of 5 stars

Broken Necklace No Response…

I have ordered multiple items from Vanessa Mooney, and just had a necklace break in two as I was sitting still. I had only worn it 2 time previously. I sent them a picture and have not gotten a response. The necklace cost $150. I will not be buying any more.

January 28, 2021
Unprompted review
Rated 1 out of 5 stars

Worst Quality Jewelry

Got a brass cross necklace. Looked incredibly beautiful online. Looks NOTHING like their promo pictures.. Cheapest piece of jewelry I’ve ever seen. PAID $80 for complete garbage. Do NOT buy from them.

January 3, 2021
Unprompted review
Rated 2 out of 5 stars

Disappointed asf

It took quite a while for my jewelry to arrive, but I was so happy and excited that once it did show up I completely dismissed my annoyance.

I've wanted her jewelry for the past two years and I finally said fvck it and bought two necklaces and three pairs of earrings. And here we go...

The locket earrings are so cute, but nothing keeps the lockets from falling off the tiny hoops when your taking them off, thus lost lockets. This pair of earrings was approx 40 dollars. You would think for a 40 pair of earrings they would be sterling silver or at least surgical steal. Nope, they're not hypoallergenic.

Besides being expensive and not hypoallergenic I don't have any other complaints about the other two pairs I bought.

I also purchased the "fvck off" necklace. I've had it for maybe a month and a half, also not hypoallergenic and the clasps broke! Luckily my partner saw it fall off my neck but jeez! I would have lost it.

I'd never recommend Vanessa Mooney to anyone. Unless they start making better quality jewelry, because it's cheap.

December 4, 2020
Unprompted review
Rated 1 out of 5 stars

Bad quality, do not trust

Do not buy if you are shipping internationally. I live in Canada so it shipped fast and the quality was so much worse than what I thought, there were gems missing from the necklace and bracelet. Don’t buy the earrings if you don’t want an infection just a waste of money. 6months later I get my tax return for over $100 says I only spent $20 on a ring $5 which was actually $55 and a necklace which was definitely not $15...

December 2, 2020
Unprompted review
Rated 1 out of 5 stars

Not worth it

Do not buy from this company if you live outside the US. I spent more than double the cost of the item on shipping, duties and returns (which they do not cover themselves). The item came looking very different to the pictures on the website and not of very high quality, considering it was $65. It also ran quite small. It's not worth the hassle.

November 1, 2020
Unprompted review
Rated 4 out of 5 stars

Order #68248

Shipping to Australia was fast and affordable—received my order in a week and half despite ordering during the holidays.
The Elisabeth dress is perfect for summer. Although thin, it’s of great quality and made locally which I love.

October 6, 2020
Unprompted review
Rated 1 out of 5 stars

Don’t waste your money on Vanessa Mooney

This company has the worst customer service, firstly it took multiple emails to get a reply about returning an item as it is international and I had to pay fees to send back a dress I already paid over €100 for and don’t even get me started on the sizing of their dresses, this dress size small which is my regular size was fit for an early teen or child it literally would not close around my bust which their website claims it should fit every bust size plus the stitching wasn’t good for a dress that values at $175 plus the fabric doesn’t feel good quality either. After I sent away the dress and paid I have now received a letter to say I owe €94 on custom charges. If I had known this I would have just sold the dress. Very disappointed in this purchase I will not make the same mistake twice. Just don’t waste your money on this company they really don’t deserve it.

August 26, 2020
Unprompted review
Rated 5 out of 5 stars

very generous and honest

I had ordered a pair of earrings, but there was a production error. Even though I had purchased them last year, I decided to email them about it. They immediately replied that they would send me a new pair or refund me. They are so generous and kind. Would definitely recommend them!

August 24, 2020
Unprompted review
Rated 1 out of 5 stars

Bought a slip dress from Vanessa…

Bought a slip dress from Vanessa Mooney. I didn’t think anyone could mess up a slip dress- it’s such a simple design. But somehow this dress does not fit right at all- there is something very wrong with it and it’s not the wrong size or anything. Also uneven seams and the back of the dress is shorter than the front. Terrible quality! Waste of money.

May 2, 2020
Unprompted review
Rated 1 out of 5 stars

Waste of money

I bought original Elisabeth dress and didn’t expect such poor quality for 175$. Fabric is shiny and looks cheap. Seams are crooked and threads stick out. One strap is wider than another. 100% waste of money

September 10, 2019
Unprompted review
Rated 1 out of 5 stars

Told me I could exchange a defective dress, then changed mind

Paid 175 for a very poor quality dress that started falling apart when I put it on. Both the fabric quality and stitching were bad. I emailed them asking for an exchange thinking the dress was defective. I clearly told them that I had taken off the tags and worn the dress. They told me to send it back and that they'd refund me. I heard nothing back and emailed them and they told me they changed their mind and wouldn't do a refund because I had taken the tags off. Horrible customer service to promise one thing and do another. Don't buy their dresses or jewelry, it is all bad quality.

May 1, 2019
Unprompted review

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