Second batch of tea we received was not as good as the first. However we received excellent customer service from R.T. company who made a no-quibble refund and agreed with our concerns. A very rare t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The rare tea company is definitely on a mission to bring rare tea to the masses. I subscribed to them after listening to an episode of APM Splendid table that featured the founder Henrietta. Her passi... See more
Company replied
The Rare Earl Grey is exceptional in its intricate flavours. This is hands down the most sublime tea I have ever devoured. The Rare Hibiscus Flowers has the most exquisite colour and intensity, I drin... See more
Company replied
Just received my RAFA tea and i can honestly say I've found the flavour from my childhood when my grandmother would make a pot using loose leaf in a silver pot. And every visit there seemed to be a... See more
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Company details
About Rare Tea Company
Written by the company
Rare Tea Company offers some of the finest rare and speciality loose leaf tea expertly sourced from around the world. We are committed to direct trade and sustainable sourcing.
Real relationships, both with the farms and our customers, are essential to Rare Tea. This is what we believe defines direct trade.
We focus on quality, sampling the finest and only selecting the best: our range is small but carefully chosen, seeking out tea-gardens and farmers crafting the most delicious leaves. We are extremely lucky and proud to work with unique farms producing extraordinary tea.
Some of our tea is very rare, with only a few kilos produced each year. Others can be grown on a larger scale. All of our tea is crafted by skilled men and women on independent farms, not industrially processed by large agribusinesses. We buy harvests from farmers, not a commodity from brokers.
Written by the company
Contact info
35 Eyre Street Hill, EC1R 5ET, London, United Kingdom
- 02076810115
- hello@rareteacompany.com
- rareteacompany.com
4.7
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great tea. Great service.
The tea is delicious. The website is easy to use. And I love the subscription feature, which ensures an uninterrupted supply of wonderful tea at a reasonable price.
November 21, 2024
Reply from Rare Tea Company
Hi there
Thank you for your kind review. We're so pleased to hear you love our tea as much as the service we provide! This is exactly what we aim to do.
Happy New Year,
Rare Tea
Reply from Rare Tea Company
Hi there
Thank you for your kind review, we're so pleased to hear you're enjoying our teas! We greatly appreciate your recommendation.
Happy New Year,
Rare Tea
Reply from Rare Tea Company
Hi there
Thank you for taking the time to leave such a kind review. We're so pleased to hear you've had a great experience; this is exactly the service we aim to provide!
Merry Christmas,
Rare Tea
Tea Newbie
I’m brand new to tea. Rare Tea Company has been instrumental in teaching the nuances of brewing and providing lovely supplies from tea pots to loose leaf teas. Keep the videos coming!
November 5, 2024
Reply from Rare Tea Company
Hi there
Thank you for leaving such a kind review. We're glad to hear our resources have been useful. Welcome to the world of loose leaf tea!
Best wishes,
Rare Tea
The question I had about taxes was…
The question I had about taxes was resolved immediately. Thank you!
December 18, 2024
Unprompted review
Great service and fantastic range of…
Great service and fantastic range of teas. I have my favourites but like to try new teas. The information on each tea is very helpful as well as interesting. Rare Tea Company is an ethical company and am comfortable to purchase from them
Charlotte Frankiw
October 30, 2024
Reply from Rare Tea Company
Hi Charlotte,
Thank you for your wonderful review! If you would ever like any recommendations for new teas to try, please reach out to us via email: hello@rareteacompnay.com - we love sharing our favourites.
Best wishes,
Rare Tea
I just love buying my tea & herbal…
I just love buying my tea & herbal infusions from you all. I can be assured that I'm buying the best, and each cup of tea or herbal infusions confirms it.
Thank you again.
October 28, 2024
Reply from Rare Tea Company
Hi there
Thank you for leaving a lovely review. We're so glad to hear you can trust us to provide your tea fix!
Best wishes,
Rare Tea
Great products and fast shipping.
All my ordered prodcuts were of excellect quality, nicely packaged and the shipping across countries was very quick.
October 28, 2024
Reply from Rare Tea Company
Hi Tom
Thank you for your kind review! We're very pleased to hear you've had a great experience with us.
With best wishes,
Rare Tea
Outstanding quality and such a large…
Outstanding quality and such a large choice of teas. Service is quick and efficient. Highly recommended.
October 24, 2024
Reply from Rare Tea Company
Hi Sandra,
Thank you for your lovely review! We're glad to hear your teas arrived nice and quickly - we hope you enjoy.
Best wishes,
Rare Tea
It is a thing of beauty!
It is a thing of beauty!
I was first introduced to this tea company with a gift of two beautifully wrapped and precise brewing instructions and just then I knew it: the beginning of a mesmerizing journey into a lost world with timeless fragrance and subtle aromas of a sheltered
leaf, unlike anything I had before: the rare loose tea leaf.
I thought I had my favorites, it’s difficult to pick one,it depends I found, on what deep-down layer of one’s soul surfaces on the first sip…
October 22, 2024
Reply from Rare Tea Company
Hi Nicole,
This is so wonderful to hear! Please do let us know if you would like any reccomendations for your future orders, we love sharing our favourites.
Best wishes,
Rare Tea
Best tea ever
October 21, 2024
Reply from Rare Tea Company
Hi Federico
Thank you for your kind words. We like to think so too!
Best wishes,
Rare Tea
Reply from Rare Tea Company
Hi there
Thank you for your kind review. We're so pleased to hear you're satisfied with our service!
Best wishes,
Rare Tea
It was an excellent gift
It was an excellent gift.
My friend requested no black tea and more was sent after the request which was a shame. Otherwise it was great.
October 16, 2024
Reply from Rare Tea Company
Hi JC,
Thank you for taking the time to leave a review.
Unfortunately, we messed up the flagging of the subscription orders - we'll be in touch via email right away to put things right.
Best wishes,
Rare Tea
Reply from Rare Tea Company
Hi there
Thank you for taking the time to leave such a kind review. We're pleased to hear you're satisfied with our service.
Best wishes,
Rare Tea
Great service and great tea!
October 7, 2024
Reply from Rare Tea Company
Hi there
Thank you for your kind review. This is exactly the service we aim to provide!
Best wishes,
Rare Tea
Reply from Rare Tea Company
Hi Kyhati
Thank you for taking the time to leave a review. We're sorry to hear you weren't satisfied.
We source only the very best tea from farmers who set the prices themselves, ensuring they are paid a fair wage. This means that our prices are higher in comparison to some other tea companies. We've sent an email with some tips so we can ensure you get the best possible flavour from the leaves.
With best wishes,
Rare Tea
I am enjoying the tea!
September 30, 2024
Reply from Rare Tea Company
Hi HJ,
We're so glad to hear you're enjoying the tea! If you ever want any recommendations, please do reach out to us via email at hello@rareteacompany.com. We love sharing our favourites.
Best wishes,
Rare Tea
Reply from Rare Tea Company
Hi Kathleen
Thank you for leaving such a kind review. We're pleased to hear you've had a great experience, and hope you enjoy sipping your way through your stash!
Best wishes,
Rare Tea
Reply from Rare Tea Company
Hi there
Thank you for taking the time to leave a review. We're pleased to hear you had a positive experience with us.
Best wishes,
Rare Tea
Wonderful flavours
It’s a learning curve to not leave the tea brewing for 5 minutes! Wonderful flavours from the chocolate tea. I wasn’t sure about reusing the leaves for a second brew but it works. I will definitely be ordering again. My only problem is deciding which one to try next.
October 31, 2024
Unprompted review
Reply from Rare Tea Company
Hi Alison,
Thank you so much for your order and for trusting our infusion instructions!
Please do reach out to us via email at hello@rareteacompany.com if you would like any tea recommendations - we love sharing our favourites.
Best wishes,
Rare Tea
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