Ratchet Clothing Reviews 

241
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of products, including comfortable, durable clothing with unique designs that cater to diverse needs and sizes. Many people highlight the outstanding customer service and the friendly, helpful staff who go above and beyond to ensure satisfaction. However, some customers noted product quality issues, such as unfinished garments, poor fabric, or unexpected prints. People also experienced discrepancies between descriptions and items received, like incorrect sizing or colors. Some found customer service unhelpful or unprofessional when addressing these concerns, particularly regarding returns or refunds.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality, comfort,... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently praising the excellent... See more

Order

People report positive experiences with their orders, with many expressing satisfaction and a strong intent... See more

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness, patience, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the exceptional and personal... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've bought multiple goodies, sweatshirts and t-shirts from this company and I think its amazing what they do! Great price, for amazing quality! Their inclusive styles are the best i've ever seen, fro... See more

Rated 5 out of 5 stars

Ordered from Ratchet a few times and NEVER disappoint! Always have the best quality clothing with amazing options for designs. The best clothing for those who are plus size and alternative wouldn’t bu... See more

Rated 5 out of 5 stars

Absolutely first class service/company. Ordering and delivering done within a week. Quality of hoodies are second to none. So many I want to buy and will be as soon as I can. I have never come across... See more

Rated 5 out of 5 stars

I'll start by saying if you're going to support any small business, choose this one. The absolute love and passion that goes into their designs is everything. The way they advocate for others and each... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Printed Clothing Store
  4. Streetwear Store
  5. Women's Clothing Store

Information provided by various external sources

Ratchet Clothing brings you the latest in urban street wear. With a high quality product and innovative design- Being Ratchet never looked so good!!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

241 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(241)

94 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered a hoody and a onesie which was…

Ordered a hoody and a onesie which was on the offer. Quality is absolutely amazing, washes well (I already had a tshirt which has been washed loads) will definitely be ordering again. Print is really good
Great small business and fast delivery 👌

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing! Thank you thank you

The stuff from ratchet is so lush! And I love how Inclusive they are, nothing is too much to ask. And I love the deals! Onesie wednesday was amazing and I love my cosy pink onesie (even matches my Crocs)

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love this company!

I absolutely love this company!! Not only are they talented with their designs, they are also a very happy cheerful team that you probably wont find anywhere else! Communication is fantastic, their quality is amazing, their designs are one of a kind!! Ive had onsies, tshirts, hoodies, jumpers, blankets, bags.. the lot from them! I even got a breastfeeding accessible hoodie from them that is now being reused for the 2nd time! My children have even got involved with ordering items because of the kids size options! Much love to everyone who works ar rachet, you are a fantastic team and I will forever be a customer!

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Inclusive queens

Inclusive!! This brand is so inclusive and are so accommodating! Due to sensory issues I asked for no tags and they accommodated me! Such an amazing brand and always getting compliments on my clothes! Highly recommend.

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Always amazing

Always amazing! I’ve ordered 3 times from them so far and I’m always so happy with what I’ve received!

The latest has been the cosiest sweatshirt and I can’t stop wearing it!

Can’t wait for payday tomorrow so I can do another order! 🖤

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

Have brought from this company multiple…

Have brought from this company multiple times. Amazing quality clothing super comfy and the fit is just perfect. The communication from them is fast and always extremely helpful if you have a query. Brought a custom tshirt and they went above and beyond to make sure it was perfect for me. Variety of sizes which is perfect catering even for kids sizes and bigger sizes. Love this company they are amazing.

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

Love this brand

I have ordered from this company multiple times and everytime I have received my order quickly and to a high standard.

I love what this company stands for and the designs they do for neuro diversity 👏🏻

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

I'm over the moon with all my purchases…

I'm over the moon with all my purchases so far. I have ordered some dresses, a few t shirts and kids pjs. Everything is fantastic quality and I'm very happy with it. The customer care is very personal which I love and if you follow them on Facebook it's like a little family which I adore. I've even bought a second hand hoody off vinted from them and even second hand it's fantastic quality. Washed well and the decal is in perfect condition. I would highly recommend, I actually haven't bought any dresses from anywhere else since I got my first one because I'm that in love and want them all.

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

I've bought multiple goodies

I've bought multiple goodies, sweatshirts and t-shirts from this company and I think its amazing what they do! Great price, for amazing quality! Their inclusive styles are the best i've ever seen, from breastfeeding mum's, to chronic illness, neurodiversity, lgbtq+, dark humour and plus sizes they truly cater for anyone! So welcoming, have an amazing community behind them and sales drive more profits that go straight to different charities! Most of all having mental health as their priority is just the cherry on top for me! Couldn't be more grateful for Dhillan and the team behind Ratchet x

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

I've ordered 2 hoodies and sweatshirt…

I've ordered 2 hoodies and sweatshirt now. The print quality is amazing! The jumpers are so soft!
It's really hard to get good quality, good length and baggy fit on plus size hoodies.
I wanted to feel like a teenager again, when I could curl up inside my hoody, and this was delivered! I could actually go down a size!!
The sweatshirt is pastel rainbow tye dye and the colour is so vibrant and I get so many compliments on it! I never want to take it off!

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

Yay clothes!

Good pricing of clothes, fits beautifully, and the company owners are so good! I'm already recommending!!!

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Kind amazing people and great products!

I love their products, their designs and patterns of tie dye are so beautiful as well as their choices to support charities that mean a lot. They are also some wonderful and kind people who reply to emails fast when you have a query. I can't reccomend them enough.

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Team Rachet

Ratchet is an all size inclusive brand that have the best ethos and so much love behind what they do!! The team are absolutely brilliant, they're extremely passionate people who truly care about others and their customers, they give us a voice, they make us heard, make us feel seen and value us!! Naturally with all businesses, they wanna make money, but Ratchet isn't just about money, it's about us!! Too many businesses focus solely on profits, and don't care about customers unless they're buying, if you're not then you're not important to them (other businesses) but that's not the case with Ratchet!!

Ratchet has created a family amongst the customers and general traffic of people!! They're a small business who stand for what they believe in and also support many charities that are personal to their customers which is brilliant!! They allow everyone to have a voice, they listen and they really do show up!! Their clothing, all in Size Beautiful, is made to the highest of quality and with so much love!! They allow not only custom designs but custom alterations to suit each body type!! They really do listen and pay attention to where the demand is and give us all plenty of options!!

There is a huge hype for Ratchet because of the people behind the brand, without them, it wouldn't be the same, nor possible!! They're constantly coming up with new drops and we are LIVING for them!! They eat and leave no crumbs every time!! I couldn't recommend them highly enough!! The best team, I love my Ratchet dress and can't wait to order my next one tomorrow, and can't wait to proudly show it off!! I feel every bit beautiful and confident in my first dress and it's been a long time since I felt good in something 💕

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

5⭐️s plus the moon 🌙

I'll start by saying if you're going to support any small business, choose this one. The absolute love and passion that goes into their designs is everything. The way they advocate for others and eachother is nothing short of inspirational and their products are gorgeous as a result. The hoodies are super comfy, soft and cosy and the prints are amazing! Everything is handmade with love and they actually listen to their customers, doing their absolute best to provide items people would like to see next and are always looking for ways to make someone smile. Honestly I can't fault them! Its run by genuinely lovely people and boy does it show. 🤍✨️🌙

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing!

Honestly one of the best small business. There clothing is to high standard! Fast replies to queries and just generally a really good business!

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Quirky clothes

Ratchet is so close to me and I wish I had of found them sooner. Great company and right up my "unique but quirky" street. I have had most products they offer from t shirts? Sweatshirts, hoodies and dresses. I have always been happy with my purchases and find that Ratchet are very accommodating. 5*

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Ratchet Number 1 Fan

I've been a massive fan and follower of Ratchet for many years...I only wear their tops (t-shirts and hoodies). I love the brand and their inclusivity and the way they support charities. I recently asked Dhillan if Ratchet would do a range for Breast Cancer Awareness month and not only did he release two t-shirts he donated all profits to Breast Cancer charities. Dhillan and his team are also there to listen if you need someone to chat too.
He's made not only a brand but a community.

September 29, 2025
Unprompted review

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