Ratchet Clothing Reviews 

241
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of products, including comfortable, durable clothing with unique designs that cater to diverse needs and sizes. Many people highlight the outstanding customer service and the friendly, helpful staff who go above and beyond to ensure satisfaction. However, some customers noted product quality issues, such as unfinished garments, poor fabric, or unexpected prints. People also experienced discrepancies between descriptions and items received, like incorrect sizing or colors. Some found customer service unhelpful or unprofessional when addressing these concerns, particularly regarding returns or refunds.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality, comfort,... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently praising the excellent... See more

Order

People report positive experiences with their orders, with many expressing satisfaction and a strong intent... See more

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness, patience, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the exceptional and personal... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've bought multiple goodies, sweatshirts and t-shirts from this company and I think its amazing what they do! Great price, for amazing quality! Their inclusive styles are the best i've ever seen, fro... See more

Rated 5 out of 5 stars

Ordered from Ratchet a few times and NEVER disappoint! Always have the best quality clothing with amazing options for designs. The best clothing for those who are plus size and alternative wouldn’t bu... See more

Rated 5 out of 5 stars

Absolutely first class service/company. Ordering and delivering done within a week. Quality of hoodies are second to none. So many I want to buy and will be as soon as I can. I have never come across... See more

Rated 5 out of 5 stars

I'll start by saying if you're going to support any small business, choose this one. The absolute love and passion that goes into their designs is everything. The way they advocate for others and each... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Printed Clothing Store
  4. Streetwear Store
  5. Women's Clothing Store

Information provided by various external sources

Ratchet Clothing brings you the latest in urban street wear. With a high quality product and innovative design- Being Ratchet never looked so good!!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

241 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(241)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

OMG!

OMG!! This company is fantastic!!! Quality of clothing is the best, I’ve ordered jumpers and t shirts 10 years ago that are still in brand new condition. Their love for their customers in without doubt the best you could ask for! So caring and do so much for charities as well. Looking forward to ordering even more clothing from them.

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Company that Go Above and Beyond!

Incredible clothes, outstanding quality and truly a company that cares about its customers. I have bought 4 different times, and each and every time they strive to go above and beyond! Cannot say enough good things about them - I would definitely recommend them!

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

The best of the best!!!

The best clothing, size inclusive and completely customisable.. what more could you ask for?! The staff are insanely good at what they do and the customer service is spot on everytime I order!☺️ will always be my favourite clothing brand🫶

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Always mint

I have made many orders from this company, and every items has been as expected- they’ve all been great. The customer service is top notch and the ratchet community is fantastic and inclusive. Dece bantz all round.

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Best unique clothing!!

Ordered twice now and can’t wait until pay day to order more! I absolutely love how different everything is, as an alternative girl I love them! Would give more than 5* if I could!

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

The clothes are just such good quality

The clothes are just such good quality, the jumpers are soooo soft inside. I love the colours, the designs and they do some great sales. Ive done about 5 orders and they do take a while to come, but its all hand dyed and I dont mind waiting for the quality

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent items

There's not one item I dislike even the ones that aren't my style!!
I currently own 3 of the dresses and a vest. Each of the dresses are beautiful! And they have pockets! BONUS!! You can see the creativity the team have in making all the items! I will definitely be ordering more in the future!

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Iconic

Iconic! Ordered quite a few items and they never fail to amaze me! The quality is great and the designs are so unique. When I made a custom order I gave them a basic idea and the results were better than I imagined, always recommend these to anyone that listens, plus they are just too funny🙂

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Simply the best!

The best quality clothing you will ever find. Inclusive for all and so bloody comfy!! Their designs are always on point and they out do themselves with each and every drop!

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company

Amazing company, amazing clothes, love my hoodie and my daughter loves her onsie and im awaiting mine so we can match. Customer service is second to none. Delivery is quick, items are made amazingly.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality

Ordered a half price hoodie and was really surprised at how good the quality was. Well packaged and arrived when expected. I'll definitely be ordering more.

August 22, 2025
Unprompted review
Rated 1 out of 5 stars

Shoddy

Ordered a couple of vest top on their 2 for 19.99 offer. The material was relatively good quality however all the best had clearly just been t-shirts with the sleeves cut off very shoddily and messy with a pair of scissors. Also as they were ordered as a bundle/custom no refund available. I won't be buying from the again. If I wanted to badly cut some sleeves off some t-shirts I'd have saved myself the money and done it myself. Pretty poor to be honest. Would give zero stars if I could, waste of money.

August 9, 2025
Unprompted review
Rated 5 out of 5 stars

Create your own tracksuit…

I ordered a create your own tracksuit and its absolutely amazing. It's one of the most comfortable tracksuits I own. I always order a size larger in tracksuits as I like to be able to move and this has so much room and the leg length is perfect. It's also fantastic to mix and match with other things to make the most out of it :) I let them have full creative power and gave a loose theme they absolutely smashed it. I've had so many compliments about it. Thank you to the ratchet team

July 2, 2025
Unprompted review
Rated 3 out of 5 stars

Bought 2 hoodies half price and I'm…

Bought 2 hoodies half price and I'm glad I didn't pay full, they're so thin. Designs are nice but not worth full price. Also the postal bag came completely ripped which I realise is the fault of DPD but the items weren't in any other packaging for protection so if it rained, they would've been soaked.

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

Wish I could leave more than 5⭐️

Wish I could leave more than 5⭐️
Items arrived super quick! Considering they’re custom made I was very surprised!
Amazing quality and amazing prices.
Items are true to size and even have a label that says ‘Size Beautiful’ which was so lovely 🥺 As a plus-size woman, it’s so nice to find clothing that is size inclusive, beautiful quality and all round just amazing. Will be ordering again very soon! 🖤

June 26, 2025
Unprompted review
Rated 2 out of 5 stars

The quality is not great for the price…

The quality is not great for the price point, even at a half price discount (£20 paid) The design is faded, dull and feels incredibly cheap. The hoodie itself is Temu premium quality. You're better off being a Shein hoodie, buying a decal on eBay and iron that on yourself.
Apparently the customer service is moody and stroppy so why would I complain? Absolutely F that. The company knows by now there is a quality issue with their products and to keep on selling anyway is pretty predatory. Urgh. Don't do it.
Shein, eBay and an iron will give you a similar result.

AND

Support small business? Yeah maybe if they weren't pulling the same bullshit as the big companies I absolutely would.

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Hoodie

I bought the limited edition valentines I have tattoos hoodie. The quality and service I fabulous and the design is gorgeous.

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Go Ratchet go!!

Having purchased from RC few times now I can easily say I'm just slightly obsessed!
I loved all my items, I had 6 hoodies now, 3 sweatshirts and 2 TS. I'm just waiting for my first custom hoodie and I'm so excited!
The company is breath of fresh air with their social media no nonsense presence!

Ps. The sales are wild and mystery items are always fantastic!

February 12, 2025
Unprompted review

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