One of the best out there, really professional and helpful. I'll really appreciate Felicia Byrd who guided me all along and literally held my case like it was her personal, really responsive and hone... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Andy was wonderful! He was so helpful, polite and stayed in contact through the whole process. They were able to get my car payment $150 less than what I was paying and in this economy $150 is a big c... See more
Huge thanks to Tyler for helping me refinance my vehicle. His professionalism, attention to detail, and clear communication made a complicated process feel simple. He truly went above and beyond, and... See more
Good morning Rategenius! I will have to say Wow, this is an incredible company… Joshua Briseno and his team worked very hard and quickly to make this loan happen. Joshua went above and beyond, very p... See more
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Company details
Written by the company
Headquartered in Austin, Texas, rateGenius has been driven to help people save money for 20 years. With a massive lender network of over 150 financial institutions in all 50 states, rateGenius helps find people better auto loan rates through refinancing.
Contact info
9300 United Drive, Suite 180, 78758, Austin, United States
- 866-728-3436 Ext: 411
- service@rategenius.com
- rategenius.com
4.8
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great service from start to finish
Great service from start to finish! Tim was great! Thank you!
December 12, 2022
Unprompted review
Reply from Rategenius
We love to hear that Tim provided you with outstanding service. Thank you for choosing to refinance with RateGenius!
Tim was awesome
Tim was awesome. Very responsive & communicated every step. My experience w/ the entire process was great.
December 13, 2022
Unprompted review
Reply from Rategenius
Our team is delighted to hear that you felt Tim could assist you in achieving all your refinancing goals, in addition to providing you with excellent service. Thank you for choosing to refinance with us!
This was an amazing experience for me
This was an amazing experience for me! I was helped by Ann who always answered my calls when I had questions and helped me through every step of this process! Definitely worth it to refinance with rate genius!
December 9, 2022
Unprompted review
Reply from Rategenius
We are delighted to hear that Ann played a large role in making your experience so successful. Thank you for refinancing with us!
My whole experience was made simple by…
My whole experience was made simple by my loan specialist, Shrutika Pandey. I didn’t feel rushed or pressured at all and we ended up securing a loan to refinance my vehicle. I would recommend Rategenius.com to anyone.
December 5, 2022
Unprompted review
Reply from Rategenius
Our team is delighted to hear that you felt Shrutika Pandey was able to assist you in achieving all of your refinancing goals, in addition to providing you with excellent service. Thank you for choosing to refinance with us!
Friendly service
Friendly service, easy to complete. Communication was good from beginning to end.
November 14, 2022
Unprompted review
Reply from Rategenius
Hello Phillip! Thank you so much for your feedback! We are incredibly pleased to hear that we were able to provide you with such a quick and wonderful customer experience! Thank you for choosing RateGenius for your auto financing needs. We hope you will choose us again in the future.
I was incredibly pleased with the…
I was incredibly pleased with the customer service provided to me throughout my refinancing. Ann Mckinnley was patient, kind, resourceful, and knowledgeable in her field. I would highly recommend this company and Ann for assistance with refinancing. Thank you!
December 3, 2022
Unprompted review
Reply from Rategenius
We are delighted to hear that Ann played a large role in making your experience so successful. Thank you for refinancing with us!
My experience was excellent
My experience was excellent. I dealt with Leah Baize. She provided an amazing customer experience by being thorough, patient, and impeccable follow up and follow through. I have already recommended to 2 friends so far.
December 2, 2022
Unprompted review
Reply from Rategenius
We are delighted to hear that Leah Baize played a large role in making your experience so successful. Thank you for refinancing with us!
My experience was mostly pleasant
My experience was mostly pleasant. My representative talked me through the steps and kept me up-to-date on how the process was going and what I needed to do. I'd give 5 stars but having to go get some papers notarized and send them out was a slight inconvenience.
November 25, 2022
Unprompted review
Reply from Rategenius
We greatly appreciate you choosing to refinance with us. Our team is delighted to hear that we were able to assist you in achieving your refinancing goals.
Horrible experience that I hope you can…
Horrible experience that I hope you can I one else has to go through. Took months, yes months, I was lied to repeatedly, had to send documents multiple times and was told I would be reimbursed for the multiple notary fees but never was. Took so long that I was charged a late fee by my previous bank and no manager had ever responded to my requests. Just was a horrible expensive experience. Oh and my new payment is more than I was told and I was forced to make a payment *early* instead of a 2 month grace period as I was told. RUN AWAY!
November 8, 2022
Unprompted review
Reply from Rategenius
Hello Tim, thank you for your feedback. We are concerned to hear about your experience. Our primary goal at RateGenius is to provide the best customer experience possible. As such, we are disappointed to hear that we fell short of that goal this time. We forwarded your concerns to our management team, and one of our managers will contact you about them.
The person that helped us was kind
The person that helped us was kind, helpful.
Lorrie Homan
November 29, 2022
Unprompted review
Reply from Rategenius
Hello Lorrie! Thank you so much for your feedback! We are pleased to hear that we were able to provide you with a wonderful customer experience! Thank you for choosing RateGenius for your auto financing needs. We hope you will choose us again in the future.
Handle my refinance quick and easy
Handle my refinance quick and easy. I felt like I was informed in great detail of the whole process before proceeding with documentation.
November 18, 2022
Unprompted review
Reply from Rategenius
Hello Kyle! Thank you for leaving this review. We certainly value all our customers, and we are pleased to hear that you felt that based on your review. Thank you for choosing to refinance with us!
Just completely refinance on my 2017…
Just completely refinance on my 2017 Santa Fe. They made the process very easy, anything I had is sent out had prepaid postage along with it. Although you do pay a decent chunk of change to complete the whole process. In the end, my payments are lower and that's all I really care about.
November 28, 2022
Unprompted review
Reply from Rategenius
Hi Gary! Thank you for taking the time to write and share this review. Our team is happy to know that you were completely satisfied that we were able to be a part of your refinance. Thank you for choosing to work with us!
Quick and Easy
I had such a quick and easy experience! Thank you Ann for assisting me!
November 18, 2022
Unprompted review
Reply from Rategenius
We love to hear that Ann provided you with outstanding service. Thank you for choosing to refinance with RateGenius!
I had a little more of difficult…
I had a little more of difficult Refinance due to my own circumstances. And they were taken in stride and worked around excellently.
November 3, 2022
Unprompted review
Reply from Rategenius
We greatly appreciate you choosing to refinance with us. Our team is delighted to hear that we were able to assist you in achieving your refinancing goals.
Personalized and efficient
The process was easy and personalized. They assign you a point person which is super helpful. My loan process was managed by Christine Santisteban. She was very helpful and responsive. We were able to do most of our communication through text. Highly recommend!
November 17, 2022
Unprompted review
Reply from Rategenius
Our team is delighted to hear that you felt Christine Santisteban was able to assist you in achieving all of your refinancing goals, in addition to providing you with excellent service. Thank you for choosing to refinance with us!
Awesome prompt service with very…
Awesome prompt service with very competitive rates.
November 2, 2022
Unprompted review
Reply from Rategenius
Thank you so much for your feedback! We are very pleased to hear that we were able to provide you with such a quick and wonderful customer experience! Thank you for choosing RateGenius for your auto financing needs. We hope you will choose us again in the future.
Great experience, using you guys again…
The employee I had helping me Brad Frizzle was amazing on helping me through the process. Made it quick, easy and almost effortless.
November 3, 2022
Unprompted review
Reply from Rategenius
We love to hear that Brad Frizzle provided you with outstanding service. Thank you for choosing to refinance with RateGenius!
Vince and Filishia were great to work…
Vince and Filishia were great to work with. They helped me save almost $200/month. There was a snag with docusign but otherwise it went well!
November 7, 2022
Unprompted review
Reply from Rategenius
Hi Leona! Our team is delighted to hear that you felt Vince and Filishia was able to assist you in achieving all your refinancing goals, in addition to providing you with excellent service. Thank you for choosing to refinance with us
Not a bad experience done on phone and…
Not a bad experience done on phone and online. Not at all bad
October 6, 2022
Unprompted review
Reply from Rategenius
Hi AJ! Thank you for taking the time to write and share this review. Our team is happy to know that you were satisfied and that we were able to be a part of your refinance. Thank you for choosing to work with us!
This was an amazing service
This was an amazing service. I knew there had to be a way to lower my payments, but in the end I not only lowered my payments with a lower rate but also lowered my term!
October 24, 2022
Unprompted review
Reply from Rategenius
Hello! Thank you for being so willing to recommend our services. Our team works diligently to provide an excellent experience for all of our customers. We would love to hear from you again in the future with any other potential refinancing needs!
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