Rattan Garden Furniture Ltd Reviews 

260
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff in the showrooms who patiently guide people through a massive range of top quality garden furniture. Buyers note that the patio sets are extremely comfortable, beautifully designed, and delivered right on time by polite and careful couriers who even help assemble them. Some reviewers were not happy with minor delivery delays, unexpected assembly confusion, or occasional missing parts upon unpacking their new purchases. Fortunately, the customer service team quickly addressed these specific problems and promptly sent out replacement components or sorted out effective solutions.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that the furniture is well-made, looks... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising the knowledgeable and approachable team... See more

Service

Customers consistently note positive experiences with service, frequently highlighting staff members who go... See more

Quality

People report positive experiences with quality, noting that the items are well made, manufactured to a very... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping times, polite couriers, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased the C6 outdoor kitchen. The delivery guys were exceedingly careful and courteous when delivering the units and offloading the same. Unfortunately on unpacking it was noted a lighting u... See more

Rated 5 out of 5 stars

Absolutely brilliant furniture and company they kept the communication going with delivery date and can’t fault them to be fair. The set arrived within 9 day by two very polite couriers. I had th... See more

Company replied

Rated 5 out of 5 stars

Problem resolved super quick. Paul was empathetic from the word go, he did not question the fault, all damages were sent to him and he solved both problems efficiently and professionally. Excellent cu... See more

Company replied

Rated 5 out of 5 stars

Initially not satisfied with the table construction (diy) but was totally impressed by the customer service response. The chairs are very comfortable and so far the set has been perfect. The cover is... See more

Company replied


Company details

  1. Garden Furniture Shop

Written by the company

Offers high quality rattan garden furniture including rattan garden dining sets, corner sofas, sofa sets, sun loungers, cube sets and fire pit dining sets at best prices. Free Delivery above Order £299. Rattan Furniture Sale Available in Essex, Kent, L...


Contact info

4.9

Excellent

TrustScore 5 out of 5

260 reviews

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4.9

All reviews

(260)

66 reviews in the last 12 months

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Rated 5 out of 5 stars

fast delivery,great service!

fast delivery,great service!
We ordered big item from rattan garden furniture ltd on the website, the procedure was painless! The delivery time was clear and the item delivered on time.
It was well wrapped and there was a little handwritten message to thank us for our order.
All in all I would certainly order from the company if the price was right!

September 28, 2022
Unprompted review
Rattan Garden Furniture Ltd logo

Reply from Rattan Garden Furniture Ltd

Hi everyone at Bonbons boutique.
Thank you for the lovely review, it’s was a pleasure helping furnish your lovely showroom and your home, we are always here for such lovely customers.
Thanks again for the review

Rated 5 out of 5 stars

Exceptional Service

Just bought a beautiful Corner Set of Rattan Garden Furniture. This Company don’t just offer the best deals and the best furniture, they also give you the very best service! Cannot recommend them highly enough. Many thanks to Shaun and to Paul for looking after us. Will be recommending to all our Friends and Family

August 18, 2023
Unprompted review
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Reply from Rattan Garden Furniture Ltd

Dear Nicola
Thank you so much for your review, these positive reviews really do help us smAll businesses.
Thank you again

Rated 5 out of 5 stars

Great Garden Furniture and Great Customer ServiceRecently visited The Rattan Garden…

Recently visited The Rattan Garden Furniture Ltd store on the A127. Having bought a Gazebo and 8 chair table and lazy Susan set , we couldn't be more pleased. The staff there are so friendly and polite and the customer service we received was 2nd to none. I can't thank the staff enough for their helpful, approachable and knowledgable service. Having experienced a few issues with metal parts, (small dent stopping the hooks gliding along the Gazebo track) these were exchanged and replaced with both Mark and Claire (manager) providing a visit to our home to ensure everything was up to standard. Thank you so much, we are very happy with our purchase.

August 1, 2023
Unprompted review
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Reply from Rattan Garden Furniture Ltd

Thank you for your lovely review, it’s always a pleasure serving such lovely friendly customers. We all hope to see you soon.
Thanks again

Rated 5 out of 5 stars

I had been searching the internet for a…

I had been searching the internet for a very particular size of corner rattan furniture, but also had to have a rise and fall coffee table. Eventually managed to find this company just as I had given up hope.

Their online chat facility was great - quick to respond, informative and very helpful. Confirmed all my questions efficiently and honestly.

Ordered my chosen set, exactly the right size, style, colour and table functionality. Was delivered within four working days.

Absolutely minimal assembly required, literally only the table to put together; I had an issue however, emailed their Customer Services and within two hours I received a telephone call to advise me what I needed to do to rectify the problem.

Cushions are very thick and very comfortable, and I can confirm they definitely are shower proof! (Top tip: if you think cushions are missing off your order, check underneath the sofa and foot stools!)

Great value for money, very good quality and overall, I’m very happy with my purchasing experience.

Definitely recommend.

June 23, 2023
Unprompted review
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Reply from Rattan Garden Furniture Ltd

Good day Alex, great to see that everything went well with the service and delivery, you made our day with such a positive review. Thank you.

Rated 5 out of 5 stars

Cracking piece of garden furniture…

What a cracking piece of garden furniture. I purchased the champagne kingston corner set, it's amazing. Comfortable and solid. I had a few issues with the delivery date due largely to me using the online chat tool which, whilst very helpful can not, even if agreed at time of purchase, guarantee delivery dates, I would ring the shop for any and all specific to you delivery issues! However a quick email was sent in and I soon (within an hour) had the assistance of the Managing Director Paul Brightman who swiftly got the furniture delivered to me. Top man, Top furniture. Top price. 100% Recommended.

June 18, 2023
Unprompted review
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Reply from Rattan Garden Furniture Ltd

That’s so nice to say so, we aim to try to make all our customers feel special when shopping with us, thank you for a wonderful review.

Rated 5 out of 5 stars

My wife has been asking me for a while…

My wife has been asking me for a while to get a garden dining set with 6 chairs after visiting this store we decided to buy a round 6 seat dining set I was amazed at the price and the quality we spent a whole day looking at other stores and found rattan garden furniture in Romford offered a wide range of stuff and we’re both really delighted with what we bought I would highly recommended this store 5*

June 3, 2023
Unprompted review
Rated 5 out of 5 stars

We couldn’t praise Conner enough

We couldn’t praise Conner enough! He was such a delight and knew his products well. He went above and beyond to help us choose our new garden set. He is a credit to your company. You don’t often see or receive customer service like that anymore. Well done Conner! Will highly recommend to friends and family.

May 14, 2023
Unprompted review
Rated 5 out of 5 stars

Love our new firepit dining set! 5 star service

Love our new firepit dining set! The team were very helpful in our process of selecting our perfect piece for the garden, they have a huge range in the Romford showroom. Delivery was prompt and the guys were also very helpful. Thanks to your team, we're definitely recommending. 5 star service!

April 23, 2023
Unprompted review
Rated 5 out of 5 stars

Rattan Garden Furniture Ltd

We purchased a 6 seater champagne cube dining set and the Mayfair corner sofa set to match and we absolutely love it! Delivery was fast as promised and the communication was great from all the team from start to finish! The furniture looks great on our decking and great quality! Amazing service, would not hesitate to recommend this company to family and friends. 👍🏼👍🏼

July 18, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic local business established…

Fantastic local business established for as long as I can remember. Good quality and choice of garden furniture. I bought an 8 seater dining set which is perfect. Professional friendly staff. Quick delivery

August 21, 2022
Unprompted review
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Reply from Rattan Garden Furniture Ltd

Thank you Sian for the great Review, we really do appreciate your feedback

Rated 2 out of 5 stars

''Delivery within 7 working Days Guarantee'' ...

Your Order #000005125 13th March 2023

Still waiting ... now nine working days on and promises and promises. Please update via mobile no. provided when the date of delivery is to take place. Hope this Helps.

Thank you.

March 23, 2023
Unprompted review
Rattan Garden Furniture Ltd logo

Reply from Rattan Garden Furniture Ltd

Dear Suphan.
Following on from our reply below, after investigating this we have found you supplied us with an incorrect phone number and our couriers have been trying to contact you to arrange delivery, which would have been well within the 7 working days promised. You have now provided us with your correct details and my staff will contact you today.

Thank you for your review and your order placed at 7pm on the 13th March. We do aim to deliver within 7 working days which should have been by the 22nd march and are sorry this deadline wasn’t met. However your furniture was dispatched to our couriers on the 15th and was with them ready to contact you to arrange a convenient delivery date. I will arrange for someone from customer services to contact you today to discuss this with you further

Rated 5 out of 5 stars

had a great Experience loving my good…

had a great Experience loving my good well worth the money will defo use again

August 1, 2022
Unprompted review
Rattan Garden Furniture Ltd logo

Reply from Rattan Garden Furniture Ltd

Thank you for your lovely comments, we do try our hardest to satisfy all our customers

Rated 5 out of 5 stars

Ordered the serena Madison firepit set…

Ordered the serena Madison firepit set I store last Sunday, it arrived in 3 days and is beautiful. I cannot wait to make the most of the nice weather now I have this beautiful furniture in my garden. Thank you everyone at rattan garden furniture Essex

August 1, 2022
Unprompted review
Rattan Garden Furniture Ltd logo

Reply from Rattan Garden Furniture Ltd

Thank you for the lovely comments, it’s always a pleasure supplying such lovely customers.

Rated 5 out of 5 stars

Fantastic Shop

Nothing was to much trouble, the salesman was fantastic and helpful, our set was delivered by the nicest gentleman who respected our property along with the garden furniture he delivered .
The services from start to finish was wonderful just like our garden furniture

July 28, 2022
Unprompted review
Rattan Garden Furniture Ltd logo

Reply from Rattan Garden Furniture Ltd

Dear Lisa.
Thank you for your review and such lovely comments. Enjoy the furniture and the weather.

Rated 5 out of 5 stars

Great Customer Care

Great customer care from all members of staff, nothing too much trouble. Received my Tokyo dining set with fire pit and couldn’t be more delighted. Well done guys.

July 27, 2022
Unprompted review
Rated 5 out of 5 stars

Tokyo four seater dining set

I purchased this garden set in April and have I been absolutely delighted with it.The company could not have been more helpful sending text message to say it was on the way it arrived on time very well packed .would definitely recommend this company.

July 24, 2022
Unprompted review

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