Rattanpark Furniture Reviews 

1,280
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently appreciate the prompt delivery service, noting that packages arrive securely and very quickly within just a few working days of ordering. People frequently mention that the various garden furniture sets are extremely comfortable, beautifully designed for outdoor spaces, and very easy to assemble. Buyers often state that online purchasing is straightforward and that customer communication remains helpful throughout the entire buying process. However, some people mentioned encountering specific issues with incorrect item sizes or receiving faulty and poorly fitting furniture covers. A few customers also experienced unexpected logistical challenges or temporary communication delays concerning pre-ordered items and local delivery arrangements.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting sturdy construction and comfortable, thick... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, frequently praising prompt and efficient shipping... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction and delight regarding the... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a mix of swift... See more

Service

People report positive experiences with service, highlighting exceptional support and smooth communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was dubious of buying online and not being able to physically see the product looked on loads of sites Ratten Park was by far the best choice and value for money. I ordered mine on Saturday and it arr... See more

Rated 5 out of 5 stars

Ordered on Monday, delivered on Friday! I initially panicked once I'd placed the order, worrying I had ordered from a dodgy Facebook advert, as my order went to 'out for delivery' status, without... See more

Rated 5 out of 5 stars

First class service! Sofas had to be pre-ordered & wanted to be sure that they would arrive in 2 weeks. Speedy responses to my online enquiries. Didn’t over promise to get sale but gave reassurance th... See more

Rated 5 out of 5 stars

The furniture is really lovely. Excellent quality and very comfy. I contacted the company as one of the covers has a small pull in it upon opening. Daniel from customer services sent not just 1 but 2... See more

Company replied


Company details

  1. Garden Furniture Shop
  2. Outdoor Furniture Store

Written by the company

Rattanpark Garden Furniture


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(1,280)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery. A part of the furniture was damaged but was exchanged very promptly. Excellent build quality and features including very comfortable. Excellent product so very pleased

March 24, 2025
Rated 2 out of 5 stars

Second set I have bought from Rattan…

Second set I have bought from Rattan Park. First set excellent, Second set they have sent the wrong size cushion for one of the chairs and the back of the sofa is damaged.
Emailed and messaged on Facebook on Friday straight away and they still haven't responded to me.
No phone number either to contact them, so I am left with a damaged sofa and the incorrect cushion. Not ideal when I have spent over £1000 on this set.

April 11, 2025
Unprompted review
Rattanpark Furniture logo

Reply from Rattanpark Furniture

Hi Hannah, thank you for your review. The emails can take up to 24 working hours to get a response. We can see that this has now been resolved for you and the correct cushion has been sent for you and the mark on the frame has been resolved.

Rated 5 out of 5 stars

Amazing quality furniture

5 star for the furniture - really good quality. The communication with the delivery company wasn’t great though - although they did manage to get to me in the end

March 30, 2025
Rated 5 out of 5 stars

I couldn't be happier with my purchase…

I couldn't be happier with my purchase of the rattan corner sofa, dining table with chairs, and 2 sunloungers. From start to finish, the service was outstanding – friendly, efficient, and helpful every step of the way. Delivery was incredibly quick, much faster than expected, and everything arrived well-packaged and in perfect condition.

March 29, 2025
Rated 5 out of 5 stars

Cannot fault

Cannot fault - top service from start to finish. Nothing more than excellent. Highly recommend

April 12, 2025
Unprompted review
Rated 5 out of 5 stars

On time

On time, good service. However, I now have a whole load of bits over the floor, a bag of screws and NO assembly instructions!! So, no I wouldn't buy again and this will be returned if I haven't heard anything by the end of today.

April 12, 2025
Unprompted review
Rated 3 out of 5 stars

Disappointing service

First order was clearance but was assured it wasn’t faulty just no packaging - it was faulty so had to be returned. Next order was sale price - faulty ! Had to be collected which was ok but the delivery of the replacement part was stressful - given a date and didn’t materialise- company said was delivery company issue - when it was eventually received the delivery company said they had just received it and wasn’t there fault previous date wasn’t fulfilled/ not sure who to believe.now that I have the full set it’s lovely but not sure would recommend the company

April 10, 2025
Unprompted review

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