Rauva Reviews 468

Great company, great onboarding and follow-up

I would like to point out that the service was helpful, very professional, thank you very much, was very nice and professional

Maria was super helpful and to the point. She gave me all right and important information I was missing and answered all my questions. So grateful to have her as my accountant.

She simplified the complexity of tax! Right away, my accountant Ana put me at ease, and then dove right into providing essential advice to make my company ownership experience run smoothly. Grateful for a smooth and welcoming experience!

Ana is a confident professional. I'm really appreciate her for support and clear instructions.

Thank you for the insight..

Super prompt customer service and really easy to use app!

Horrible. Initially seemed good for company creation - after that, I feel my money is being aten up by mindless interactions with customer services for minimal tech problems. Their app interface changes often which makes everything confusing. Since it's a big company, no one takes charge.

Whilst opening an account with Rauva the support, onboarding and accountant availability where extraordinary.

Specifically about the experience with Ana Balcão - an accountant working with Rauva.

She was able to provide us with timely and specific advice during our first meeting. A high level of quality support.

Just commenting on our first official meeting after opening our accounts, I have nothing to fault.

Ana clearly demonstrated she is a subject matter expert. We were able to communicate very easily and effectively in English. We agreed some tangible follows up. A very good meeting.

I've been using Rauva for the past two months as my small company's banking service, not making use of any of the accounting features. The experience has been far from great - but keep in mind the service is free, so can't expect much. Their banking app relies heavily on swan.io, to the point that oftentimes Rauva feels little more than a shell on top of the banking provider.
- Features: Not supporting MB (Portuguese banking service protocol) limits its usefulness - for example I cannot do regular tax payments to the government (IRC, IRS, SS); and Open Banking is not a valid alternative. I've also experienced problems setting a direct debit - or so the service provider indicated. Very limited options setting collaborators. But overall, it covers the basics.
- Mobile app: does the trick. Web-based, slow, dated UX. Doesn't support biometrics, so needing to spend a lot of time typing the pin.
- Setup: personal data badly imported from government services, and no way to fix it.
- Card: Physical Mastercard took a long time to arrive, wrong name on the card (apparently an issue from Swan). Got somehow cancelled after 1 month of use while trying to pay a small bill on a APT. Rauva alleges that I've cancelled it myself. No problems with virtual cards so far, but you can only have a very limited amount of those.
- Transfers: two legitimate inbound transfers from my customers got randomly blocked/delayed by Swan, who in occasion required further info to release the funds. No problems with outbound transfers yet.
- Staff - support is only available during normal working hours (9-18? GMT). They generally are friendly and attempt to be helpful, but there's little they can do to prevent issues with Swan.io.

My original plan consisted of making Rauva the main account of my company, and eventually move over my accounting to the service as well as their pricing is quite competitive. As it stands, at present the service is still far too early days - for now I'll rely on Wise Business instead.

Super friendly - helpful - patience with our questions

I've been active in Portugal for a while with my business and always felt lost with the state of my accounting. Today Maria onboarded me with Rauva and the experience was above and beyond my wildest expectations. She helped me with truly value-adding advice and we ended with crystal clear next steps. Today feels like as massive leapfrog for my business and admin. Thank you so much Maria

Great!
Cristal clear communication, kind and patient with all the questions. Very good service.

Had a great experience, meeting with the certified accountant was very thorough and concise and all my questions were answered effectively. Highly recommend.

María explained everything very well, and she was opened to attend and answer all our doubts and gave good recommendations, also she’s very kind and helpful

Maria was very attentive to my unique requirements and understood my situation. She noticed a fast approaching deadline and immediately took care of the issue helping me to avoid a fine and potential legal fees.

Very friendly, clear, informative accounting advice. Explained all aspects of what was required very clearly and set out available options well. Tools are intuitive and easy to use. So far I'm very glad I signed up with Rauva.

The team is very helpful, helps guide you through the bureaucracy that is the Portuguese tax system.