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Rauva Reviews 468

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers had a great experience with this company. Customers are really happy with the service, finding it efficient, professional, and helpful for navigating complex processes like setting up a business or managing invoices in Portugal. Many appreciate the responsive and supportive staff, highlighting their accessibility and proactive approach to finding solutions. People also praise the integrated banking and accounting services, noting the convenience of having everything in one place and the ease of use of the platform. However, some people were dissatisfied with the service, citing fragmented communication and issues with the platform's functionality, such as bugs in the user experience and problems with payment systems, particularly regarding payroll taxes. A few other people also felt that the customer service was inconsistent, with some experiencing unhelpful responses or a lack of clear information, especially concerning the quality and reliability of tax advice.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service. While some customers praise the efficiency and... See more

Staff

Customers consistently note ambiguous experiences with staff. Many reviewers praise the team as professional,... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers expressed frustration with poor... See more

User experience

Clients share ambiguous opinions on user experience. Many reviewers found the platform clean, practical, and... See more

Payment

Users describe negative interactions with payment, citing issues such as non-instant SEPA transfers and debit... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Updating my first review because I was a bit too harsh. I received a call from Inês today and she was incredibly helpful and polite. If you’re an American, it’s complicated due to the FATCA guid... See more

Rated 4 out of 5 stars

I have been with Rauva for 2 years. There was an issue whereby the VAT return was not submitted properly due to a technical issue on their side, but they followed a robust resolution procedure to assu... See more

Company replied

Rated 5 out of 5 stars

I've been a client of Rauva x Census partnership from the beginning, and I couldn't be more satisfied. Their team is incredibly accessible, always ready to help, and truly proactive in finding solut... See more

Rated 5 out of 5 stars

Rauva helped us open an LDA, and the process was efficient with smooth communication throughout. Whenever we had questions, needed assistance, or Rauva required additional documents or clarificati... See more


Company details

  1. Non-Bank Financial Service
  2. Accountant
  3. Alternative Financial Service
  4. Business to Business Service

Written by the company

Rauva is a dynamic Portuguese company that aims to democratize entrepreneurship and empower freelancers and SMEs through technology. Offering a comprehensive business super-app with integrated tools for finance management, payment services, invoicing, users can easily manage their finances and invoices through the app, with secure deposit safekeeping and certified invoicing capabilities offered through partnerships with trusted entities. Running a business in Portugal hasn’t been easy. Until now. For entrepreneurs. By entrepreneurs.


Contact info

3.9

Great

TrustScore 4 out of 5

468 reviews

5-star
4-star
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1-star

Replied to 63% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

María Marques provided me with the…

María Marques provided me with the overview and the help necessary, and answer all my questions very well. Good professional!

September 16, 2024
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Reply from Rauva

We appreciate your positive feedback! It’s wonderful to know you had a good experience!

Rated 5 out of 5 stars

Amazing experience with Rauva so far!

Amazing experience with Rauva so far!

The accountant was very patient and willing to answer all my questions. she was also willing to support me as much as possible with information that best served me. I definitely would vouch for her and recommend her to anyone.

Thanks
Ana Balcão

September 13, 2024
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Reply from Rauva

We’re so grateful for your kind words! Thank you!

Rated 5 out of 5 stars

My meeting with Maria Marques was excellent and professional, it instills a lot of confidence with Rauva and their infrastructure.

My meeting with Maria Marques was excellent. She answered and anticipated all of my questions and gave a thorough understanding of potential scenarios that my corporation might experience.
It was a very professional experience and am looking forward to growing my business with Rauva.

September 9, 2024
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Reply from Rauva

Thanks for taking the time to leave us a great review! We're so glad you enjoyed it.

Rated 5 out of 5 stars

Highly recommend especially if you're new to Portugal

I highly recommend Rauva to take care of all your bookkeeping & tax needs, especially if you are new to Portugal, have never worked in Portugal or owned a company before, like myself. The advice & guidance I received from my new accountant Ana Balcao is priceless, she explained it all to me & I now feel more confident in starting & running a new business in Portugal. Thank you Ana, I look forward to working with you!

September 6, 2024
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Reply from Rauva

Thank you for the fantastic review! Your support means the world to us.

Rated 5 out of 5 stars

Swift and informative

The process was swift and informative. Everyone involved were friendly and provided detailed information regarding their actions.

The accounting support has been so great so far and well organized.

September 2, 2024
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Reply from Rauva

Thanks for the wonderful review!

Rated 5 out of 5 stars

Thanks Maria

Thanks Maria
It was a pleasure to have you as acountant for my company.

September 5, 2024
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Reply from Rauva

We appreciate your kind words! ❤️

Rated 5 out of 5 stars

My experience using Rauva for company…

My experience using Rauva for company formation and business account so far is amazing. They have made it so easy that everything is done online. I would highly recommend Rauva.

September 3, 2024
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Reply from Rauva

So glad you enjoyed it! 🎉

Rated 5 out of 5 stars

Very streamlined process

Very streamlined process. Everything was very transparent and the communication was always on point. Everyone is friendly and guids you through the process.

September 3, 2024
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Reply from Rauva

We’re thrilled to hear that! 🙌

Rated 5 out of 5 stars

Excellent Service - Highly Recommended RAUVA!

I had an amazing experience with Rauva while setting up my business. They handled the entire company creation process professionally and efficiently, making what could have been a stressful process incredibly smooth.

Their accounting support has been exceptional as well. My accountant has been supportive, and always available to answer my questions with patience and clarity. I feel confident and secure knowing my business is in good hands.

If you're looking for a company that truly cares about its clients and provides top-notch service, I highly recommend RAUVA!

August 30, 2024
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Reply from Rauva

Thanks for the awesome review! 🌟

Rated 5 out of 5 stars

The people at Rauva are very helpful

The people at Rauva are very helpful. It's been a fast and easy journey starting a new company in Portugal.
I can definitely recommend entrepreneurs from all over the EU to start a company in Portugal.

August 29, 2024
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Reply from Rauva

Thanks for the love! 💖

Rated 5 out of 5 stars

Very good experience

Maria delivered high-quality explanations and demonstrated excellent communication skills.

August 29, 2024
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Reply from Rauva

We’re so happy you enjoyed it! 😍

Rated 5 out of 5 stars

Efficient Service

The explanations are clear and efficient but still highly personable. The call leader takes the time to go over some essential points and still allows for discussion and questions.

August 29, 2024
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Reply from Rauva

Thanks for your support! 🌟

Rated 2 out of 5 stars

Wouldn't recommend if you do business outside of Europe

Tried Rauva for 6 months as I moved to Portugal. The beginning was quite okay however the last few months have been a lot of issues. Especially if you have to make payments to countries outside of Europe I would not recommend Rauva. Took over 2 weeks for a payment to be fixed and I'm still experiencing issues after this..

August 26, 2024
Unprompted review
Rated 5 out of 5 stars

The Rauva banking app provides an…

The Rauva banking app provides an amazing service. It has a user-friendly interface, processes transactions quickly, and offers strong security features, making me feel confident about my financial safety. Additionally, its supercharged accounting services make managing finances easier and more efficient. Overall, it's an excellent app for all my banking and accounting needs.

August 22, 2024
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Reply from Rauva

Thank you for your comment, Adel! We're really happy to help and we wish you continued success 🧡

Rated 4 out of 5 stars

Speaking to a person that cares

Maria took time explaining her requirements in English and understanding my responses as well; which was good.
She was empathetic to my situation as a startup founder setting up a business in a new country.

August 23, 2024
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Reply from Rauva

We'll pass the words to Maria, thank you for your feedback 🙌

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