Rave Coffee Reviews 

351
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and delicious taste of the coffee, often describing it as fresh, flavourful, and a significant improvement over other options. Many appreciate the wide selection of blends and single-origin beans, finding them to be excellent value. People frequently highlight the efficient ordering process and very fast delivery, with many receiving their coffee the next day or within 48 hours. However, some customers also noted issues with certain products, describing them as having a bitter or stale taste and lacking the expected aroma. A few other people also felt that customer service was unsatisfactory, citing poor communication, difficulties with returns, and problems with delivery reliability.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the great taste and high... See more

Quality

People report positive experiences with quality, consistently praising the great taste and freshness of the... See more

Order

Customers report positive experiences with ordering, frequently mentioning their satisfaction with the... See more

Customer service

Users describe ambiguous interactions with customer service, with many customers praising the brilliant,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and reliable delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Update: Jess got in touch with a great service recovery response with a fuller reply. Anyone can get it wrong but managing to recover service levels is a big plus in my eyes Good beans but poor cus... See more

Company replied

Rated 4 out of 5 stars

I've been ordering from Rave Coffee for a while now and they're a very dependable choice. The coffee is consistently good—always fresh, flavourful, and a massive step up from anything you'd get in the... See more

Company replied

Rated 4 out of 5 stars

Consistent high quality for the past 12 months. Rave Coffee is always fresh, roasted to order, and excellent value. The packaging is secure and the aroma upon delivery is incredible. However, I do fe... See more

Company replied

Rated 4 out of 5 stars

I got my order on time. Went for the most popular batch. I usually love medium roast colombian coffee, its aroma and acidity, and had really high expectations. Unfortunately, it was missing the aroma... See more

Company replied


Company details

  1. Coffee Roasters
  2. Coffee Shop
  3. Coffee Wholesaler

Written by the company

FREE UK delivery on coffee orders over £25. Freshly roasted Speciality coffee beans for Espresso and Filter coffee machines, roasted fresh and ground to order. Green coffee beans for home roasting.


Contact info

4.1

Great

TrustScore 4 out of 5

351 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(351)

57 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Small glitch in my order(Resolution & Perfection)

Small glitch in my order, amended correctly in no time. Mistakes happen and it was acknowledged and out right. A rare thing these days.
Ps the coffee is fantastic.

July 15, 2025
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Thanks for the great feedback! We're so happy to hear we could resolve your issue with no hassle and at ease for you😀 So glad to hear you're enjoying the coffee too. Happy Brewing🤩☕

Rated 5 out of 5 stars

Great fresh quality coffee beans

Honestly one of the best coffee brands in the UK.

Been using them on and off for a while and find that they have some of best and freshest coffee. Most coffee I've received is only roasted a couple of days before delivery which is amazing.

Love the amount of choice they have on the website.

Delivery is quick and packaged well.

Feel that they offer great value. It is not the cheapest coffee you'll find, but you certainly get quality for what you pay

June 17, 2025
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Thank you so much for the amazing review! We're so happy to hear you’re enjoying the freshness, variety, and quality of our coffee. Your support means a lot💛 Happy Brewing☕

Rated 3 out of 5 stars

Rave syrups are fake flavourings.

There is no denying the Rave packaging is creatively impressive and a visually engaging experience. I'm in the throws of trying out the different coffee types available. So far, not too bad, but my real surprise was the Rave hazelnut syrup which is simply a yucky flavouring. My question therefore has got to be. Why on earth do they think it is acceptable to offer this substandard rubbish alongside reputedly quality coffee products?!

July 1, 2025
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Thanks for your honest feedback — we’re glad to hear you’re enjoying the packaging and exploring the coffee range💛 Sorry to hear the hazelnut syrup didn’t hit the mark for you. If you drop us an email to info@ravecoffee.co.uk we'd be happy to recommend something else that might be more to your taste😀

Rated 1 out of 5 stars

Rave beans damage coffee grinders !

Rave beans damage coffee grinders !
Two of my Sage machines has been badly damaged after i use batch of their beans. Beans were so hard, they damaged gears on both built in grinders. Never seen anything like this before. Have been using so many varietes of coffee beans both freshly roasted and supermarket brands for years and grinders never struggled even on finest settings.
Please be aware when using their beans, you may ruin your machines
Customer service don't believe my story and not helpful at all even when i sent them video of faulty, noisy grinder.
Buy beans elsewhere, there are much better and safer for your machines options out there

June 29, 2025
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Hi Pawel,

Thank you for your feedback. I'm genuinely sorry that we're not able to help further and wanted to clarify the steps we took to help:

We genuinely tried to resolve the issue and responded promptly to your concerns.

A video guide was sent to show how to fully disassemble the grinder to check for blockages or foreign objects, which can occasionally occur as coffee is a natural product.

You confirmed that you followed the video and did not find any blockages or foreign materials inside the grinder or the beans.

We also explained that properly roasted coffee beans alone cannot damage the internal gears or motor unless foreign objects or unroasted (green) beans are present.

We were unable to locate an order number to confirm the purchase, but you advised the beans were roasted in 2024.

Despite this, we offered a replacement of the beans as a goodwill gesture.

Unfortunately, you declined this offer and indicated you were not satisfied with our resolution.

We did confirm we are happy to revisit this if new information comes to light, and we recommended reaching out directly to your machine’s manufacturer for further technical support.

We always aim to support our customers and are happy to help further if needed.

Best regards,
Sarah
Head of Customer Services

Rated 5 out of 5 stars

Good choice of coffee, fast delivery

I've been buying Rave coffee for 5 years. They've grown to offer an wide variety of single origin beans, so you can keep trying new coffees. The pricing is reasonable and delivery is fast. Royal Mail lost my recent order (empty box arrived!) and Rave fixed it for me immediately. Very impressive customer service - thank you Rave team.

June 26, 2025
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Thank you so much for your feedback and continued support over the past 5 years!✨ We're so happy to hear you’re enjoying our range of single origin coffees💛. Sorry again for the Royal Mail issue, but we're glad we could make it right quickly. We really appreciate your kind words!💛☕

Rated 5 out of 5 stars

Great coffee

I've had a subscription with Rave now for many months and prior to this I have ordered various coffees.

The service is always good and the coffee exceptional. I am currently addicted to the Strong AF Blend.

The one time things went wrong, they sent ground coffee rather than beans, a replacement was sent immediately with no additional costs.

Highly recommended.

June 24, 2025
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Thank you so much for your kind words and continued support!✨ We're thrilled you're loving the Strong AF Blend and really appreciate your recommendation. Happy Brewing☕💛

Rated 5 out of 5 stars

What a RAVE!!

After the purchase of our ninja cafe deluxe, my partner and I want to try a highly recommended brand - I'm extremely glad we did. We purchased 3x 250g of different flavors. We've tried 2 and they are absolutely phenomenal! We also purchased caramel and vanilla syrups, which are also very very good.

The website is easy to use and the subscription they offer interests me as well so will be looking into it.

Overall outstanding service and will be using RAVE again and again.
Thank you!

May 20, 2025
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Thank you so much for your kind words! We're really happy to hear you're enjoying the coffee and syrups😀 It means a lot to hear you'll be coming back to RAVE✨Happy Brewing☕💛

Rated 1 out of 5 stars

I really didn’t want to have to write…

I really didn’t want to have to write this review but I have been given no other choice due to Rave ignoring my emails and not publishing my review. I bought some of their Strong AF whole beans as I love strong coffee.
My coffee arrived and I was initially very impressed with the branding and packaging.
I started using the beans and I noticed there was a lot a debris coming from the beans but the coffee actually had a really nice taste profile. After about a week after using the beans, I attempted to make myself a coffee with my sage bean to cup machine. The grinder started making a loud crunching noise and the grinder jammed. I tried to take the grinder apart but it was totally jammed. I have been unable to use my machine since then but I will hopefully be able to have it repaired.
Don’t use these beans unless you want a costly repair bill or a replacement machine. I wasn’t wanting anything from them. A refund would have sufficed.

June 2, 2025
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Hi Paul,

I'm really sorry to hear about your experience and, most importantly, that your initial message went unanswered. Your original email came through to a feedback inbox that isn’t monitored daily— which is absolutely our mistake, and we sincerely apologise for the delay.

I’ve now reached out to you directly and are very keen to get this resolved for you. This isn’t the kind of experience we want anyone to have, and we genuinely appreciate you bringing it to our attention.

Thanks again for your patience — we hope to make this right.

Warm regards,

Sarah
Head of Customer Services

Rated 3 out of 5 stars

Signed up discount for the 15% off via email…

Signed up for the 15% off via email never received so signed up again still no email.

June 1, 2025
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Hi Bill,

So sorry to hear you didn’t receive your welcome email — that’s definitely not how it should be! Occasionally these emails can land in spam or junk folders, but if you drop us a quick message at info@ravecoffee.co.uk, we’d be more than happy to look into this and make sure you get your 15% discount.

Thanks for flagging this — we’ll get it sorted for you!

Warm regards,

Sarah

Rated 5 out of 5 stars

Amazing coffee and excellent customer service

I don’t usually leave lots of reviews but Rave deserve a 5 star rating

Excellent coffee, excellent customer services,

I purchased some of their coffee equipment and like the coffee it’s excellent quality!

I’m happy you sent me 2 more bags of Tanzania Mbili twiga - love it, been making lovely espresso from it!

Looking forward to trying the cold brew ☺️

Airscape Coffee jar - absolutely love it

Looking forward to seeing what new coffee comes in my next order

May 27, 2025
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Thanks for the amazing feedback!🤩We're so pleased to hear you're enjoying both the coffee and equipment!💛 Hope you love what’s coming next too, happy brewing☕✨

Rated 2 out of 5 stars

Fudge Blend No5

Never purchased Rave coffee before but purchased the Fudge Blend No5 as I was buying some equipment. Consistently poor coffee, I have tried to like it and dialled in different grinds but it tastes burnt and cheap with no nuance of flavours, unfortunately, hate to say it but it's very similar to a high street coffee chain beginning with S, Fresh water and a clean machine each time but consistently poor over roasted flavour and I have thrown away the rest of the beans.

May 10, 2025
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Thank you for the feedback! We're so sorry to hear you haven't enjoyed the blend. If you drop us an email to info@ravecoffee.co.u, we'd be happy to help or recommend something more suited to your taste😀☕

Rated 5 out of 5 stars

Great customer service

Great customer service, my order arrived damaged in the post and they replaced it straight away

May 21, 2025
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Thank you for the feedback😀 We're so happy to hear our customer service team were able to help resolve the issue swiftly! We hope you enjoy☕💛

Rated 5 out of 5 stars

Finally coffee shop flavour at home

I consider myself a coffee snob as much as the next person…😜...but since treating myself to a high end bean to cup, I just haven’t been able to replicate the coffee shop flavour, despite having tried coffee-subscriptions from most of the online outlets (where the beans appear exactly the same whether mild or dark roasted), and even having had the machine replaced…. Until now, first bag of an old favourite monsoon Malabar from Rave, yes this is the one!! Finally, I have coffee shop quality coffee at home. Straight out the bag (roasted yesterday btw), the beans have that dark and slightly glistening appearance, bravo Rave 👏 will be setting up a two weekly subscription.

May 20, 2025
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Thank you for the lovely feedback! We're so glad to bring that coffee shop experience into your home ☕😀 Thrilled to hear you're loving the Monsoon Malabar — here’s to many more delicious brews to come! ✨💛

Rated 1 out of 5 stars

Tasteless

Rave was recommended to me by a friend I’ve drank coffee since I was a child I went on the app and done the quiz or whatever you call it it recommended coffees I drink coffee Black the 2 kilos of coffee came and it had zero taste as in zero this new trend of bull**** coffee making is a lot of rubbish I’d rather drink Nescafé than ever buy from here again now I was contacted and asked to tell why but it was pointless this maybe ok for new coffee drinkers but for ones who always drank coffee avoid it was tasteless and that’s no joke!!!!!!!!
Keep your coffee its disgusting!!!!

May 18, 2025
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Thanks so much for your feedback. I'm really sorry to hear about your experience — it’s certainly not the standard we aim for. If you’d be happy to drop us an email at info@ravecoffee.co.uk, we’d really appreciate the opportunity to put things right and help find a coffee that’s more suited to your taste.

Rated 3 out of 5 stars

Delivery and ease of ordering was ok.

Delivery and ease of ordering was ok.
The coffee was both excellent and horrible.
The Rwanda giro N had to be thrown away, it was the most foul tasting coffee ever. One of the others was borderline.
The profiles are wild and mystical. Treacle, black tea, cola cubes etc non of which I could taste.
Made on a Sage bean to cup machine that is used constantly and correctly, 6 coffees purchased, 2 were excellent, 2 good. Ans 2 bad. Not consistent enough for me.

May 13, 2025
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Thanks for the feedback. We're so sorry to hear you didn't enjoy the coffee. If you drop us an email to info@ravecoffee.uk, we'd be more than happy to send over some brewing suggestions or recommend something more to your taste💛

Rated 5 out of 5 stars

The Freshest Experience Ethically Sourced.

Wow! Just got my big bag of Strong AF Rave coffee and…just wow. Not only is it smooth and delicious, it provides a great coffee experience. You can feel the natural freshness they rightfully boast about, not only in the taste but with that beautiful coffee after-effect. It’s incredibly refreshing.

As corny as it sounds, it’s almost like a spiritual experience but I’m on a coffee journey right now, trying different brands and Rave is the best one I have yet to taste, knocking everything else out of the park. I’m hooked. I will buy it again and again, if only at least as a benchmark of how coffee is supposed to taste and can gladly say goodbye to the supermarket junk I used to get.

And not only am I getting a genuinely high quality coffee I can rely on but it’s also ethically sourced, so I can pat my own back for contributing to all the good that brings to the world too.

Thank you Rave! I’m so happy I found you!

May 3, 2025
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Thank you so much for this amazing review!💛 We're thrilled to hear you're loving the Strong AF and that it's hit the mark on both taste and ethics. It means the world to us to be part of your coffee journey—here’s to many more brews together! ☕✨

Rated 5 out of 5 stars

We decided to try going decaf

We decided to try going decaf, having tried previously over the years several times and didn't find even 1 drinkable coffee. OMG Rave decaf 11 is life changing! It tastes great. Like a proper full caf coffee but even better! We're hooked. You have to try this stuff. And the customer service has been spot on too.

April 25, 2025
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Thanks for the amazing feedback🤩 we're so glad you're enjoying the Decaf coffee and have had a great experience with us💛

Rated 5 out of 5 stars

Absolutely awesome.

I can’t praise Rave coffee enough. I ordered on the 30th April and it was delivered the very next day. The coffee they produce is absolutely unbeatable. I’ve tried coffee from all outlets and nothing comes close.
Awesome. Thank you Rave Coffee I will be subscribing from now on. 👍

May 1, 2025
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Thank you for the great feedback! We're so happy to hear you were pleased with both our service and coffee😀 We look forward to delivering you many more, Happy Brewing💛

Rated 4 out of 5 stars

Hurrah for Rave!

I have been using Rave Coffee for the last 6 or 7 months now. I am on a decaf sucscripotion and their products are always consistently smooth, full of flavour and sent promptly.

Love their vibe, love what they stand for. Only wish we cold have abit more variety in their decaf range.

April 7, 2025
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Thank you so much for the feedback🙏 We're so happy to to hear you're enjoying the coffee so far and are loving our vibe😀 We're always happy to take on feedback and I'll be sure to pass this on, Happy Brewing☕💛

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look