Rave Coffee Reviews 

351
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and delicious taste of the coffee, often describing it as fresh, flavourful, and a significant improvement over other options. Many appreciate the wide selection of blends and single-origin beans, finding them to be excellent value. People frequently highlight the efficient ordering process and very fast delivery, with many receiving their coffee the next day or within 48 hours. However, some customers also noted issues with certain products, describing them as having a bitter or stale taste and lacking the expected aroma. A few other people also felt that customer service was unsatisfactory, citing poor communication, difficulties with returns, and problems with delivery reliability.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the great taste and high... See more

Quality

People report positive experiences with quality, consistently praising the great taste and freshness of the... See more

Order

Customers report positive experiences with ordering, frequently mentioning their satisfaction with the... See more

Customer service

Users describe ambiguous interactions with customer service, with many customers praising the brilliant,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and reliable delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Update: Jess got in touch with a great service recovery response with a fuller reply. Anyone can get it wrong but managing to recover service levels is a big plus in my eyes Good beans but poor cus... See more

Company replied

Rated 4 out of 5 stars

I've been ordering from Rave Coffee for a while now and they're a very dependable choice. The coffee is consistently good—always fresh, flavourful, and a massive step up from anything you'd get in the... See more

Company replied

Rated 4 out of 5 stars

Consistent high quality for the past 12 months. Rave Coffee is always fresh, roasted to order, and excellent value. The packaging is secure and the aroma upon delivery is incredible. However, I do fe... See more

Company replied

Rated 4 out of 5 stars

I got my order on time. Went for the most popular batch. I usually love medium roast colombian coffee, its aroma and acidity, and had really high expectations. Unfortunately, it was missing the aroma... See more

Company replied


Company details

  1. Coffee Roasters
  2. Coffee Shop
  3. Coffee Wholesaler

Written by the company

FREE UK delivery on coffee orders over £25. Freshly roasted Speciality coffee beans for Espresso and Filter coffee machines, roasted fresh and ground to order. Green coffee beans for home roasting.


Contact info

4.1

Great

TrustScore 4 out of 5

351 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(351)

57 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've been using Rave for a few years…

I've been using Rave for a few years now. I have never had any delivery problems or problems with quality. I have tried lots of different beans and obviously like some more than others but I have never had a dud batch.
Yes they are a bit more expensive than supermaket brands but the quality is generally better and more consistent so for me it's worth it.

April 23, 2025
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Thanks so much for your continued support! We're really glad to hear you've been enjoying our beans—your loyalty means a lot to us! ☕✨

Rated 5 out of 5 stars

Great company to deal with

I’ve dealt with this Company before and recently came back. I had a small issue which they took the time to put right and give me a satisfactory outcome.

March 31, 2025
Unprompted review
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Reply from Rave Coffee

Thank you for coming back to us! We’re glad we could resolve the issue and provide a satisfactory outcome. We appreciate your support! Happy Roasting☕😊

Rated 2 out of 5 stars

Not better than your average Tesco…

Not better than your average Tesco coffee - they’ve spent good money on marketing and packaging (which was great). Bright yellow packet makes you feel you are buying something really good, but tastes quite average especially for this price.

Quite possible I had a bad batch given other reviews - but customer support were not helpful when issue was raised.

February 7, 2025
Unprompted review
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Reply from Rave Coffee

We're really sorry to hear that you weren’t happy with your experience with us. We’d love the chance to make this right—if you could kindly send us an email at info@ravecoffee.co.uk, we’d be more than happy to look into this further for you. Thank you for your feedback, and we hope to hear from you soon! 💛

Rated 5 out of 5 stars

The only coffee company we will ever…

The only coffee company we will ever use.
We have all done it, order from all the different coffee companies for that first order discount or welcome offer. Well I did the same for Rave but unlike the other companies where I order once and move on, Rave has become the only coffee company we will use. They offer a great variety of superior coffee. They are reliable, reasonably priced and very quick to deliver. Love, love, love

March 28, 2025
Unprompted review
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Reply from Rave Coffee

Thank you so much for your kind words! We're so happy to be your go-to coffee company. We truly appreciate your support—enjoy your coffee! ☕💛

Rated 5 out of 5 stars

Perfect coffee every time

Perfect coffee every time. Have been ordering from Rave for over 2 years now and they never disappoint. Subscription is easy to amend or cancel.

March 25, 2025
Unprompted review
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Reply from Rave Coffee

Thank you for your loyalty and support! 😊 Glad you find the subscription easy to manage too! Happy brewing! ☕

Rated 5 out of 5 stars

Great Town Great Coffee

What a great place Cirencester is made even better by Rave Coffee, love their beans and did read some reviews the cafe staff were not the friendliest well my experience was different to those few people, exceptionally friendly and knowledgeable staff.
Definitely recommend a visit

March 19, 2025
Unprompted review
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Reply from Rave Coffee

Thank you for your kind words! 😊 We really appreciate your support and recommendation—hope to see you again soon! ☕

Rated 5 out of 5 stars

Great coffee and great service

Great coffee and great service. I've been using Rave for years and am very happy. Decent loyalty scheme too

March 14, 2025
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Thank you for your loyalty and support over the years! We truly appreciate you being part of the Rave community! ☕

Rated 2 out of 5 stars

My first bad review for Rave coffee

My first bad review for Rave coffee. Usually their coffee is Fantastic but the replacement coffee I ordered was so disappointing, I'm actually quite annoyed about it. I replaced the Kenyan coffee they had run out of for a light roast decaffeinated coffee called Colombia Finca Monteblanco which can only be described as the worst coffee I have ever tasted. It was more like a fruit tea than a coffee.
What made this annoying is I paid £5 extra for it.
While I understand why Rave could not give me a refund and kindly offered me a discount code for my next order, I feel I should warn others that if fruit teas are not a good substitute for coffee don't order this product it is an insult to coffee.
Sorry Rave, keep up the good work with your other awesome coffees.

February 20, 2025
Unprompted review
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Reply from Rave Coffee

Thank you for sharing your feedback, and we're genuinely sorry to hear that your experience with this coffee didn't meet your expectations. We always aim to provide high-quality coffee, and we truly value your input.

Sometimes lighter roasts, like this one, can have more fruity and floral notes, which is a characteristic some coffee drinkers love but may not be for everyone. I'm sorry to hear that this particular flavour profile didn't suit your taste, but we appreciate you giving it a try.

We hope you continue to enjoy our other coffees, and we’ll be happy to assist with any further concerns or preferences for your future orders.

Thanks again for your kind words about our other coffees, and we hope to serve you better next time!

Rated 4 out of 5 stars

Delicious coffee. But.....

Delicious coffee. BUT..... They don't do dark roasts. The claim of 5 coffee beans equals dark delivers what I would call medium roast. If you are used to buying dark roasts from elsewhere (especially Waitrose or Sainsburys) the Rave Coffee will disappoint. I have tried 5 different types of their 5 bean roasts and none is dark. Proper dark roasts will go through the second crack. Rave don't do this. So I have to use my stove top roaster to do this and I get fantastic coffee to my taste. The coffee that Rave roast is fine for filter and also espresso. But because it is not a dark roast you have to use more coffee (18g for an espresso/Americano 320 ml mug). So this is great if you want a caffeine kick but not for all day mugs of coffee. Having said all that whichever way you make it (and even don't roast it darker like me), it's probably the best coffee I have ever tasted: apart from that shop I went to in Bergen, Norway that won Barista of the year.

February 18, 2025
Unprompted review
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Reply from Rave Coffee

Thank you so much for the detailed feedback! We’re really glad to hear that you enjoy the taste of our coffee – it means a lot to us. We appreciate your thoughts on the roast levels. If you ever want to try something else, feel free to reach out, and we can recommend different blends based on your preferences. Thanks again for your support!

Rated 5 out of 5 stars

Fantastic

Some of the best coffee I’ve tasted

February 14, 2025
Unprompted review
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Reply from Rave Coffee

Thank you so much for the amazing review! We're thrilled to hear you loved the coffee.

Rated 1 out of 5 stars

Inconsistent Quality and Poor Customer Service

I've been a Rave customer since 2020, and it has always been my favorite coffee. Unfortunately, over the past year, no two bags of the same beans have been consistent. With every new bag, I have to adjust my coffee machine settings to get it right, resulting in wasting more than a third of the bag.

I'm giving one star because, with the last bag I received, after wasting half of it trying to dial in the right settings, the coffee still tasted horrible.

I emailed customer service to ask if anything had changed with the beans, and they replied that it was probably "a bad batch." To check if the issue was with my coffee machine, I tried beans from other brands, and they brewed perfectly fine.

I then ordered a new bag from Rave, and this time, the coffee tasted as it should.

So, thanks, Rave, for wasting customers' money—£38 for 1kg is not cheap—on "a bad batch."

January 27, 2025
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Thank you for your feedback, and we’re really sorry to hear about the issues with your order. We’d love to hear more about your experience—I’ve just sent you an email to follow up!

Rated 4 out of 5 stars

Impeccable resolution to a delivery error!

I placed an order and on arrival discovered I received beans, not filter grounds (mistakes happen)! I was so impressed with how quickly Rave resolved their error. I messaged today via WhatsApp from their website explaining it was a valentines gift for my partner (which is tomorrow) within 3-4 minutes my shop app pinged, the correct order had been placed by Rave, next day delivery, a WhatsApp followed straight away with an apology! No faff with collecting the original order, no questions asked! If only all companies offered this service.

February 13, 2025
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Thank you so much for sharing your experience! We’re thrilled to hear you were happy with how quickly we resolved the issue and it’s great to know it made a difference for your Valentine’s gift. We really appreciate your kind words! 😊

Rated 5 out of 5 stars

Excellent

I've been using Rave for several years now, as they offer fantastic coffee delivered promptly at a reasonable price.

February 11, 2025
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Thanks for your loyalty! We're thrilled to keep delivering coffee at great value. Here's to many more delicious brews☕️

Rated 5 out of 5 stars

Extremely nice coffee

Extremely nice coffee! This is my go to coffee place online!
I bought 4 bags and each bag is bursting with flavour - no bitterness whatsoever :)

Good little find whilst browsing !

February 1, 2025
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Thank you for leaving such a positive review! We're so glad you love the coffee and that it's become your go-to. Appreciate your support and can’t wait to keep delivering great flavors!😊

Rated 1 out of 5 stars

Definitely Dongka, Rave :^((

Just had my second delivery from a rave coffee subscription. It said I’d never get the same coffee twice, but guess what - my second packet of China Dongka coffee. Probably the least coffee tasting coffee ever.

February 1, 2025
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Hey, thank you for your feedback! Sorry to hear that this coffee is not for you, we do change our subscription coffees each calendar month, please send us an email to info@ravecoffee.co.uk and I can take a look into this for you!

Rated 5 out of 5 stars

Fantastic coffee

The delivery experience from rave was exceptional. Coffee arrived 2 days after ordering in eco friendly bags of beans roasted the previous day. Each variety tastes different but lovely. This truly feels like a luxury coffee experience. Thank you Rave.

January 4, 2025
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Thank you for your wonderful review! Your support means a lot—happy brewing! ☕

Rated 1 out of 5 stars

Really bad employment communication

Was invited for a trial shift to which I agreed to. 5 minutes before I leave the house to go to said trial I get a message from Rave asking to re schedule. I respond politely and ask for a new date. No response, few days later I follow up and yet again no response. I have had a trial shift here before a few years ago and worked really hard for 5 hours unpaid. I left and was told I would get a response within a week and what a surprise my messages went completely ignored. This company has done nothing but waste my time and take my eagerness for granted. I have heard that more than just myself have experienced this. I hope this company crashes and burns as karma for how they treat people.

January 25, 2025
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Hey, I am so sorry that this has been the case, we would love to take a further look into this and discuss this further, please send us over an email to info@ravecoffee.co.uk

Rated 5 out of 5 stars

I highly recommend Rave coffee

I highly recommend Rave coffee. Excellent and high-quality coffee... anyone who understands even a little bit knows that coffee from supermarkets is not worth investing in at all. I am even more glad that I found a local roastery with such excellent coffee. I will be very happy to continue supporting this local roastery. Not to mention that the delivery is really express... I am a very satisfied customer. Keep going!

January 25, 2025
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Thank you for your fantastic review! Your support means the world to us, and we’re thrilled you’re enjoying the quality and speedy delivery. Looking forward to serving you again! ☕

Rated 1 out of 5 stars

Beware

Beware - I think this could be a scam - my brother bought me a coffee subscription for Christmas- I signed up but no sign of any coffee just a constant stream of emails asking to pay for more products. I can’t contact them or log onto their site as it requires a response to a supposed confirmation email which never materialises- feels very dodgy.

POSTSCRIPT- have now managed to get into website and ordered again (but only doing exactly what I did 2 weeks ago - wait to see if it all mysteriously disappears again.

January 17, 2025
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Apologies that you have found this to be the case, I can assure you that this is not a scam we are a genuine business and would definitely not expect this to be your experience, I can see that you have now managed to place and order however if you do have any further troubles please pop us an email to info@ravecoffee.co.uk and we would be more than happy to help!

Rated 5 out of 5 stars

Further review in light of good customer service

I experienced an issue with my order, and Jess at Rave Coffee resolved it immediately.
Their customer service is very responsive and willing to help with any issues.
I will purchase again as I respect their ethos and enjoy their decaf range of products.
Their products also come well presented in a resealable bag, ensuring the beans stay fresh.

January 16, 2025
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Thank you for your thoughtful review! We're glad Jess could quickly resolve your issue and that you appreciate our customer service. It’s great to hear you enjoy our decaf range and the freshness of our packaging. We look forward to serving you again! ☕

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