The Rawgeous Pet Food Company Reviews 302

TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

I placed an order on the 15th of April 2025, and have still not received my order I have emailed four times, WhatsApp twice and tried to call them on the number provided however this does not... See more

Rated 1 out of 5 stars

The recently sent a email to say my subscription was cancelled which I did not activate. I then resubscribe and never receive my order. No response via phone, whatsapp, insta, email. Bank charge back... See more

Rated 5 out of 5 stars

We love Rawgeous, great quality complete raw dog food. No worrying about what essential nutrients we are missing in our dog’s diet, because it’s nutritiously balanced. Further more, customer service... See more

Company replied

Rated 3 out of 5 stars

I absolutely love this raw food but the availability has continued to be a problem for a year or so. I tried to persevere as a long standing customer but it continued to be an issue with no discounts... See more

Company details

  1. Animal Feed Store
  2. Pet Store

About The Rawgeous Pet Food Company

Written by the company

Highest quality, safest, tastiest raw dog food, delivered frozen straight to your door. Every Rawgeous bite is Traceable, Tested and Trusted.
Why Rawgeous:
Rawgeous sources the highest quality human-grade ingredients from the butcher to give all dogs the ultimate, complete and balanced nutritional meals that they deserve. We are also hot on testing, becoming the very first in Europe to test every single batch for nasties such as salmonella. Finally, we want to do our bit for the environment, so we only ever use sustainable packaging that's 100% recyclable and biodegradable.
About Us:
We are a family, not a manufactured brand. We are Eoin and Lorraine; a nephew and an aunt who have spent years telling everybody we know about the amazing raw pet food we feed our dogs at home, until one day we realised that we had a best kept family secret recipe right under our noses that was too good not to share. So we decided to roll up our sleeves and, with the support of Eoin’s dad John (and brother to Lorraine), we figured out how we could deliver our family’s Rawgeous pet food meals directly to your door, (because we are forward like that). We are passionate about our Rawgeous pet food because we have seen how it has transformed the health of our own rescue dogs, how it has literally saved our animals lives and now we want to share that love with you. And if that sounds bold, we should tell you that we’re not new to this.

Contact info

3.0

Average

TrustScore 3 out of 5

302 reviews

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Rated 5 out of 5 stars

Rawgeous care

This company really cares about your dog, nothing is too much trouble and they are as invested as I am in my dogs health and wellbeing THANK YOU

March 17, 2022
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Reply from The Rawgeous Pet Food Company

Hi Julie, Thank you for your lovely review it is much appreciated. Eoin and Lorraine

Rated 5 out of 5 stars

We both love Rawgeous

We started Rawgeous over a month ago and honestly can’t get over how much Billy loves it. He used to be so fussy. But now he hoovers his food !
He is much calmer and I already can see difference like his coat and way less poops.
The customer service is excellent.
Thank you Rawgeous

March 6, 2022
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Reply from The Rawgeous Pet Food Company

Hi Linda, Thank you for your lovely review it is much appreciated. Eoin and Lorraine

Rated 5 out of 5 stars

We love Rawgeous!

So impressed with Rawgeous… the website is so easy to navigate & select the flavours my dog likes as well as completely tailoring it to me & how much we want to order at a time!! My dog absolutely loves the food, every meal we get a clean bowl!!
Delivery is super fast & comes next day and they are really accommodating to change up your subscription!
All in all we absolutely love this company, we wouldn’t go anywhere else! I would definitely reccomend

March 3, 2022
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Reply from The Rawgeous Pet Food Company

Hi Beth, Thank you for your lovely review it is much appreciated. Eoin and Lorraine

Rated 5 out of 5 stars

Our dogs love their rawgeous pet food…

Our dogs love their rawgeous pet food and very rarely is any left in their bowls. The company are very flexible in accommodating any changes to the meals chosen or the date for delivery

March 3, 2022
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Reply from The Rawgeous Pet Food Company

Hi Nick, Thank you for your lovely review it is much appreciated. Eoin and Lorraine

Rated 5 out of 5 stars

Service is personal and friendly.

Service is personal and friendly.

Food is great. You can see and feel the quality.

March 3, 2022
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Reply from The Rawgeous Pet Food Company

Hi Ryan, Thank you for your lovely review it is much appreciated. Eoin and Lorraine

Rated 5 out of 5 stars

Absolutely spot on

Absolutely spot on , can't fault the quality of the food and the service provided, always accessible to answer questions, and my dog loves the food. Absolutely 💯!!!

March 1, 2022
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Reply from The Rawgeous Pet Food Company

Hi Jonathan, Thank you for your lovely review it is much appreciated. Eoin and Lorraine

Rated 5 out of 5 stars

Amazing food and service

My dogs absolutely went crazy for this food. One of my dogs suffers from Upset stomach when she eats certain foods, however this food did not cause any problems. Also, really great customer service. Highly recommend.

February 22, 2022
Unprompted review
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Reply from The Rawgeous Pet Food Company

Hi Priya, Thank you for your lovely review it is much appreciated. Eoin and Lorraine

Rated 1 out of 5 stars

Very disappointed with Rawgeous dog food,AVOID THEM IF YOU DON’T want to pay vet bills!!

Very disappointed with Rawgeous dog food & their service.Lorraine is acting she wants to help so much but when there is a problem she doesn’t know what to do.
She doesn’t have idea what she sells & owns plus you have to beg for reply when there is a problem,when isn’t a problem she replies in 2 seconds!

So they were begging me to buy their food for my dogs & promote them also.
They seemed nice and they sold it to me so nicely so I thought to give a try.

Last June one of my dogs Prince had very bad diarrhoea and wanted to vomit the raw that had for dinner.Called vets etc finally I took him to the vets had treatment for a week all fine.Also the food was smelling dead meat badly.
I told to Rawgeous=Crapgeous company what happened they came to collect the food to “investigate” nothing was wrong as they said.They said maybe was the delivery.They were meant to change the boxing & make it more secure so it can last frozen longer.They gave me my money for the vets plus they offered me 6 months free food and Lorraine was so apologetic and so nice.I thought mistakes happen let’s try again maybe it’s not their fault but the delivery’s guy fault as they said.
My dogs wasn’t keen always to eat the raw they had their days that didn’t want even to smell it so it was going to the bin but I wasn’t paying for that so I didn’t mind to through in the bin.Other times were eating some.

Lorraine was asking me why you don’t get more often I said my dogs aren’t crazy everyday to eat it they have been fussy (who knew that didn’t want it because there was a reason,unfortunately can’t speak to tell us).

After we had a litter I started giving them some and 2 of my pups had very bad diarrhoea with blood inside,I went to the vets twice with treatment.I stoped the first week,I introduced them the raw again as Lorraine told me again diarrhoea again vet bills.So I thought I will not give them again.

We went to Greece Christmas,I said to the dog sitter what to feed the dogs one then started diarrhoea & vomiting she was eating raw.

We came back then my other one Meli started eating Raw and stoped been fussy with the last order that I did I really don’t know how she finally started eating it.
After couple of weeks eating the raw food it was Saturday night she couldn’t digested,was trying to vomit & poo she couldn’t finally all night suffering she vomited and had bad diarrhoea.Called the vets told me to try chicken & rice.Didn’t want to go away.After blood tests we found out that the fatty food that they sell made her has pancreatitis.After lower fatty diet and treatment thanks god she is back to herself now.

I complained to Rawgeous company and I asked for my money back.They wanted me to give them Vet report and I did.I was begging for replies & they were saying from next week to next week.They said that the food I was buying was 6%-11% fat and this is not true.The food on the box says 14% and I am sure it’s even more because the meat looks sooo fatty.Also on their website doesn’t say anything about fat % so it’s full of misleading.What company does this??

I am just so upset to see my dogs suffer and had sleepless nights/wasting money at the vets plus missing days from work.

I know not all the dogs can take raw diet but as professionals should of told me,they were just giving me excuses.
Also I have spoken with friends & customers that after my recommendation bought that food (they all have small size dogs) & told me similar experiences (smelly food,dog didn’t want to eat it & occasionally diarrhoea).So it’s not only me.Definitely disgusted from their “professionalism”.I trusted them with my dogs & can’t describe how they treated us.AVOID THEM 200% (They give to everyone 35% off so they can do a positive review,how sad is that).

February 19, 2022
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Reply from The Rawgeous Pet Food Company

Billy,

We’re very disappointed to read your review after working closely with you since May 2021.

It’s our mission to create healthier dogs and happier owners so any feedback like yours always makes us want to work harder and do better.

However we’re confused and disappointed by some of your points.

We feel it’s only right to be transparent and confirm that after your TV appearances on the BBC we agreed a heavily discounted agreement with you and this started in May 2021.

After an issue with one delivery which was caused by a handling error on our couriers side, we gave you free food for an extended period of time as we were a new business.

Although you came to us on a few occasions to discuss feeding problems you also sent messages saying how delighted you were and how the dogs were loving the food.

As you’ve mentioned; not all dogs get on with raw food, every dog is different. And with this being said, at any point, if you felt as an owner that our food wasn’t right for Prince or Meli you could and should have stopped accepting our product.

As you know every batch of Rawgeous is lab tested and trusted to the extent that all our individual boxes can be batch tracked for analysis.

You will also have received a direct email from our nutrition consultant Lawrence, which states that Meli was eating our food for almost 8 months before her Gastrointestinal upset, whereas the vet was under the impression she had only just been changed over to it. Lawrence believes her GI problem could have happened for a number of (other) reasons. If the vet had been given the correct information at the time, they would have come to the same conclusion.

It’s disappointing that in the short space of your discounted price ending (less than 1 month) you’ve decided to write this review and we were more than happy to refund you the cost of the meals as you are unsatisfied with them. However, at this time we would not be looking to refund your veterinary fees, the cost of other foods or petrol as we do not believe our food has caused these issues.

We are glad you enjoyed your 8 months with us up until this point.

Kindest Regards
Lorraine.

Rated 5 out of 5 stars

Great quality and very quick delivery

Great quality and very quick delivery. My dog is loving the food and we will definitely re order!

February 15, 2022
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Reply from The Rawgeous Pet Food Company

Hi Donna, Thank you for your lovely review it is much appreciated. Eoin and Lorraine

Rated 5 out of 5 stars

My cockapoo Daisy has always been fussy…

My cockapoo Daisy has always been fussy with her food, but since we discovered Rawgeous we have no problems and she eats it all every time. Very happy...

February 10, 2022
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Reply from The Rawgeous Pet Food Company

Hi Mrs Beaton, Thank you for your lovely review it is much appreciated. Eoin and Lorraine

Rated 5 out of 5 stars

This is a great food for my dogs

This is a great food for my dogs! It is a complete and has all I need in it to feed them a healthy diet successfully!

February 7, 2022
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Reply from The Rawgeous Pet Food Company

Hi Sophie, Thank you for your lovely review it is much appreciated. Eoin and Lorraine

Rated 5 out of 5 stars

Finding a food for a fussy eater.

My dog was a very fussy eater I tried many different types of food. He wouldn’t eat dried food I try many foods although yet some of it he wasn’t very enthusiastic. I decided to give Rawgeous Raw food a try and he loves it I wouldn’t use anything else now.

February 4, 2022
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Reply from The Rawgeous Pet Food Company

Hi Yates, Thank you for your lovely review it is much appreciated. Eoin and Lorraine

Rated 5 out of 5 stars

My girls absolutely love this food!

My girls absolutely love this food!
Great delivery, fully recyclable packaging and returning of the wool liners gives you a great feeling, food looks nice and fresh and bowls are always licked clean. 10/10 thankyou

January 31, 2022
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Reply from The Rawgeous Pet Food Company

Hi Alison, Thank you for your lovely review it is much appreciated. Eoin and Lorraine

Rated 5 out of 5 stars

Theo loves it so far

Theo loves it so far! And love the packaging!

January 21, 2022
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Reply from The Rawgeous Pet Food Company

Hi Sarah, thank you for your review. Delighted that Theo is loving the food and that you appreciate the packaging. Eoin and Lorraine

Rated 5 out of 5 stars

Michelin of Dog Food!

I’ve been getting Rawgeous for my three dogs for a year now and I couldn’t be happier!! One of my dogs who was a stray had the thinnest coat when we adopted her and she’s been on Rawgeous since day one! Needless to say she looks like an arctic fox now! The portions are always fresh looking/smelling, even my fussiest dog loves the food and I couldn’t be happier! The owners are always very caring and accommodating too. I feel like they care about their customers on a personal level! So Thank you! I can’t recommend Rawgeous enough :) x

January 5, 2022
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Reply from The Rawgeous Pet Food Company

HI Elika, Thank you so much for such a fantastic review- Firstly, we are thrilled to hear the dogs are fit and well and looking great with shiny full coats, and they love the food- But we are equally delighted to hear you are happy with our service. Many thanks- Lorraine & Eoin

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