Rawlings Opticians & Hearing Care Reviews 

1,543
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 482 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their friendliness, helpfulness, and professional approach. Customers highlight the exceptional service, noting that appointments are thorough, unhurried, and informative, with clear explanations provided for eye and hearing tests. Many appreciate the personalized care, where staff genuinely listen to concerns and offer tailored advice and solutions, making them feel comfortable and valued. The product selection, including frames and hearing aids, is also well-regarded, with people finding a great range and receiving excellent support in choosing suitable options. However, some reviewers were not happy with the quality of certain products, specifically mentioning a pair of reading glasses that broke quickly. A few other people also felt that the professionalism and attentiveness they once experienced had diminished, with some finding the staff less engaging or the service less personal.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising them for being professional, friendly,... See more

Service

Customers had positive experiences with service, consistently praising the professional, friendly, and... See more

Product

Customers consistently note positive experiences with product, praising the great range of frames and... See more

User experience

Clients share positive opinions on user experience, highlighting the professionalism and helpfulness of the... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good experience at Rawlings. All nembers of the team were friendly and helpful. Didn't feel rushed and I felt I had a thorough eye examination and was listened to. Eye problem that I had has set... See more

Company replied

Rated 5 out of 5 stars

Very friendly staff - receptionist even cleaned my glasses while I waited. Appointment started on time. Optometrist friendly, calm and informative.I felt the examination was thorough even though I was... See more

Company replied

Rated 5 out of 5 stars

I had developed an eye irritation and contacted my local branch who referred me on to the branch in Alton as they had an appointment slot the next day. I saw Helen who was very knowledgeable, she exam... See more

Company replied

Rated 5 out of 5 stars

I thought the people who helped me really listened and understood some worries I shared. They made me feel comfortable because I find eye tests a bit daunting. They were gentle and calm, but also ver... See more

Company replied


Company details

  1. Glasses Store
  2. Audiologist
  3. Hearing Aid Store
  4. Optometrist

Written by the company

Rawlings Opticians is a group of 12 practices spread throughout Surrey and Hampshire where we have built a strong reputation for the quality of our professional expertise and service. We recognise the importance our patients place on the individual feel to our service.2


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,543)

446 reviews in the last 12 months

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Rated 4 out of 5 stars

Great optician

Priscilla, the optician very knowledgeable and listened to my worries. She explains everything clearly and was very reassuring. The other members of staff were also respectful amd approachable

March 24, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Priscilla is a wonderful Optomoterist, so thank you for highlighting it!

Rated 5 out of 5 stars

The Optician was incredibly kind and…

The Optician was incredibly kind and helpful .
She was very efficient , explained every step and absolutely lovely .

April 2, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Lovely feedback, thank you Ralph and Jane! Really appreciate the 5-star review.

Rated 5 out of 5 stars

This is a very professional modern…

This is a very professional modern opticians and Audiology centre. Excellent service and a great and caring staff and reception

April 2, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Lovely to hear such positive feedback on our audiology offering! We really try to provide the best service for this, so 5-stars is really rewarding.

Rated 4 out of 5 stars

Small and friendly but with all the…

Small and friendly but with all the equipment and a good range of glasses

April 2, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Thank you so much for your review! Really appreciate your kind words.

Rated 5 out of 5 stars

Very efficient service with very…

Very efficient service with very friendly, professional staff, thank you and keep up the good work.

March 31, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Thank you for your kind review of our Stockbridge branch Chris! Much appreciated.

Rated 5 out of 5 stars

Excellent service as usual.Nice…

Excellent service as usual.Nice friendly staff.I have tried other opticians but their service comes nowhere near.

April 1, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Thank you so much Mitchael! We pride ourselves on our service levels, so it's really nice to read your review.

Rated 5 out of 5 stars

Always so professional

Always so professional and with excellent products and services. I pay a monthly payment to be on a care plan which gives me free scans and appointments.
They have helped me with some really difficult eye issues.

March 26, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

So pleased to hear we've been able to help you so much! Thank you so much for the kind feedback.

Rated 5 out of 5 stars

Been with the Croydon branch of…

Been with the Croydon branch of Rawlings for over 30 years and have seen the same optometrist for the majority of this time.
Always easy to get an appointment and I always feel welcomed and well cared for.

March 4, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Wow, 30 years!!! Thank you so much for your loyalty Jenny and we really appreciate your kind words!

Rated 5 out of 5 stars

Honest Opticians

I have always found the staff very helpful, polite and indeed very approachable.
No hidden costs, I have full trust in the advices given. Their driving principle I believe is safeguarding their customers best interests.

I have no reason to hesitate to recommend Rawling Opticians for those looking for an honest and clear guidance.

I wish Rawlings more successes and hope more branches are established for the benefits of more customers.

March 20, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

What a lovely review, thank you so much for taking the time to write it! We really appreciate the recommendation and 5-stars as well.

Rated 5 out of 5 stars

Appointments on time

Appointments on time. Staff and optician very polite and helpful.

March 13, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Thank you so much for the 5-star review!

Rated 5 out of 5 stars

Local opticians

I booked an appointment with Rawlings opticians to sort my ear out, booked the appointment through the website, really easy and straightforward, I had a follow up call, really helpful and friendly member of staff, at my appointment,the member of staff was very professional and friendly,talked me through the process and made sure I was ok through the process. I would recommend this opticians, great service they offered

March 17, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Thank you so much for your kind feedback and the 5-stars! So pleased everything went so well.

Rated 5 out of 5 stars

Exceptionally good opticians

Not the cheapest optician but certainly one of the best I have used. I have now been a regular for the last few years and intend to continue to do so.
The reception staff are very professional and friendly and the optometrists are exceptionally knowledgable and helpful.

I would have no hesitation in recommending them.

March 18, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Great to hear you were so happy with your experience at Rawlings in Chandler's Ford Steve! Thank you for leaving us a review and recommending us.

Rated 5 out of 5 stars

Excellent for both eye care and hearing care.

Having always placed absolute trust in Rawlings Opticians in Alresford I had no hesitation in having a hearing test there.I have been really pleased with the hearing aids recommended and supplied by Rawlings.Recently there was a small problem with one of them but I was able to get a very speedy appointment and saw Ryan.He was so pleasant knowledgeable, and reassuring and I left with all of my concerns addressed.From my personal experience with Rawlings in Alresford,both for eye care and hearing care,I cannot recommend them too highly.

March 7, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Thank you so much for the recommendation Denise! Customer feedback like this is so important to independents like us, so we really appreciate it.

Rated 5 out of 5 stars

Positive client centred experience

Easy booking, prompt service. Lovely practitioner explained clearly. Overall a very positive client centred experience.

March 10, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

What a wonderful review, thank you Gabriella! Really appreciate the 5-stars.

Rated 5 out of 5 stars

Great ear microsuction experience

My experience was great because I had muffled hearing when I went in to have my ears micro-suctioned and I came out with all the wax gone and with hearing restored. I haven't always had great experiences with micro-suction so thought I would go to Rawlings for ears for the first time, as they look after my eyes so well. I wasn't disappointed. Thank you

March 5, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

So pleased the wax removal worked so well for you and your hearing is restored Julie! Thank you for choosing Rawlings and awarding us 5-stars.

Rated 5 out of 5 stars

Always professional

Eye test was thorough. All staff very pleasant and helpful. Very helpful with advice on spectacles.

February 27, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Couldn't ask for any more could you Julie! Thank you so much for the 5-stars.

Rated 5 out of 5 stars

Excellent service, friendly helpful staff

I visited the Croydon branch on 12th March for my routine scans, eye examination and sight test, and to choose two new pairs of glasses. I've been going to this store for a couple of years, and highly recommend them. My optometrist Francesca was very thorough, friendly and answered all my questions. The various staff who helped me choose and order glasses were all friendly and helpful (I'm sorry I didn't remember your names). I find it a real challenge to find frames that comfortably fit my wide face, so I was there for ages trying on various frames and getting them comprehensively adjusted multiple times until we had two suitable pairs. One will be my first pair of varifocals and I was very grateful for all the explanations about the lenses and tips on getting used to them. Overall a great customer experience, thank you.

LB

March 12, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

It really is a wonderful team at Croydon and Francesca is a brilliant optomoterist so it's lovely to see you agree Leanne! Thank you for the feedback and the recommendation.

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