Very good experience at Rawlings. All nembers of the team were friendly and helpful. Didn't feel rushed and I felt I had a thorough eye examination and was listened to. Eye problem that I had has set... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Rawlings Opticians is a group of 12 practices spread throughout Surrey and Hampshire where we have built a strong reputation for the quality of our professional expertise and service. We recognise the importance our patients place on the individual feel to our service.2
Brighton Road 946, CR8 2LP, Purley, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to make an appointment on line, then reminded in good time - ( my dentist reminds me late on the afternoon before my appointment- what help is that ?)
Staff friendly and efficient- not pushy about frames- I highly recommend.

Reply from Rawlings Opticians & Hearing Care
Very thorough eye exam, very professional and top notch

Reply from Rawlings Opticians & Hearing Care
Such a lovely opticians, immaculate inside lovely range of glasses and really helpful and attentive staff. Thank you, Katie for looking after me.

Reply from Rawlings Opticians & Hearing Care
Emma has taken over me as client from Mrs Potts and was excellent - very good explanations and information including, unasked, about driving.

Reply from Rawlings Opticians & Hearing Care
Always a friendly professional service

Reply from Rawlings Opticians & Hearing Care
Fantastic highly skilled and pleasant staff

Reply from Rawlings Opticians & Hearing Care
I’ve been attending Rawlings for many years originally in Winchester and now in Stockbridge and have always had confidence in the level of service provided. On my recent visits Katie was very thorough in testing my eyes and following through an issue after recent cataract surgery as well as carefully explaining the results. Sally was vey helpful when choosing new lenses and frames and spent a considerable amount of time in ensuring they fitted well. Thank you - excellent customer service.

Reply from Rawlings Opticians & Hearing Care

Reply from Rawlings Opticians & Hearing Care
The staff always give their time. Never rushing, making sure that the whole experience is of the highest standard.Iam really grateful for that. I took my eyes for granted until at sixty I had two retinal detachments.Rawlings give me peace of mind if I have any concerns.

Reply from Rawlings Opticians & Hearing Care
Very helpful and polite people. Really good choice of glasses, and fitting and measuring was really careful.service with a smile.

Reply from Rawlings Opticians & Hearing Care
Outstanding customer service. Sally was really helpful in choosing my frames and ensuring I had the right lenses. I wouldn't go to anyone else!

Reply from Rawlings Opticians & Hearing Care
Excellent service as always, I have been a satisfied customer for many years.

Reply from Rawlings Opticians & Hearing Care
Excellent service. I had previously been advised that my cataracts were getting to the stage where they would need attention. I decided to go ahead and had the cataracts in both eyes removed in January and had a follow up appointment with Kim last week. She gave me a thorough eye examination for new glasses and recommended varifocals to correct the vision in my right eye due to my astigmatism and my near vision in both eyes. I then saw the reception staff who recommended frames and styles of glasses and these are now on order. All of my dealings with the staff at Rawlings were dealt with in the most friendly, caring and professional way and I would thoroughly recommend this practice to everyone.

Reply from Rawlings Opticians & Hearing Care
We've always had a smooth, friendly experience at Rawlings in Hedge End. My two children go there for their eye tests and are very happy going.

Reply from Rawlings Opticians & Hearing Care

Reply from Rawlings Opticians & Hearing Care
Helen was excellent. She is very thorough and friendly throughout my entire visit. All the staff are very helpful.

Reply from Rawlings Opticians & Hearing Care
Went all over looking for my glasses. Went to Banstead .When id given up ,passed Rawlings and decided to go in.
So pleased I did. A lovely gentleman ,with lots of patience, helped me with a selection; found my glasses!!!
Also got them in less than s week! So impressed.👏🏻👏🏻👏🏻

Reply from Rawlings Opticians & Hearing Care
I have been going to Rawlings for years first at Croydon and now at Caterham. At both locations, the team are extremely friendly and professional. The whole experience is an absolute delight and I would highly recommend to anyone needing an eye test or just fancies some new glasses.

Reply from Rawlings Opticians & Hearing Care
Rawlings are doing their best to make eye tests constructive and helpful. They have years of experience and want clients to go away feeling helped and better. I have been their client for years.

Reply from Rawlings Opticians & Hearing Care

Reply from Rawlings Opticians & Hearing Care
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.