Raw-Menu Ltd Reviews 67

Orderd 18 March 24. Still waiting on 4 April 24. No response to email. Phone rings out. Very poor service

Took nearly 2 weeks for delivery with no explanation why. I left messages chasing my order but got no reply from them. If delivery takes so long, it should at least be free.
I got my delivery today... the box was very damaged but the food inside seems OK, though I haven't inspected it fully.
I do not think I would order from them again because of their lack of communication.

The staff are always very helpful.
I have had some delivery issues and stock shortages. We have 80.10.10 and on a number of occasions I have been advised at the last minute that they are out of one of the meats that I have ordered. By the time they have contacted me and updated the order we have been left off the planned delivery date, resulting in late deliveries.
Over all the product is good.

Better late than never but it’s seems to be the norm that I always have to chase you

Usual good service and my order is always still frozen when it arrives!

Arrived on time, good product
Will be using again

Their communication, help, quality of service and food is excellent

Excellent service and products as usual Thank you

Promised deliveries not turning up. Failure to return telephone calls. Problems with substitutions Orders and money taken three weeks in advance and still not arriving

The delivery was due on Wednesday 24th January, bearing in mind there is a longer wait between deliveries due to Christmas, which I allowed for. I receive an email stating that they do not have the items I require so can they replace them with others. I telephoned them and asked when my delivery was going to be as was expecting it that day. I was told there van had broken down and the new delivery date was Friday. No show Friday, no email nothing! I called on Monday to be told it would be coming by courier on the Tuesday. I am a small business who has customers with orders, they are not happy as I could not get there orders out. I have lost customers and also have my own dogs who have delicate stomachs. If i switch they are ill, the response was oh dear that is a shame. Really appalled at this, you want the custom but you give no service. This is not the first time you have done this either.

Delivered on time. Informed early enough of item out of stock to enable changes to be made.

Great product delivered in required timeframe! Dislike the new packaging as it’s not possible to get as much in freezer (can we go back to sausages?!?), and sometimes communication on delivery date can be a little poor meaning it’s hard to manage order cycle.

Communication good, delivery on time, product good. recommended

Received email from APC indicating delivery between 15:00-17:00 January 11th and nothing arrived
Checked CCTV from 15:00-18:00 and no deliveries

Very good! Brilliant

It was delivered on time and was looked nice and freshly frozen.

Great quality as always - my dogs love this food, although slightly concerned about the new (single use) packaging...

After resent company difficulties with packaging raw menu are back up & running & good value for money.