Delivery was due and was missed. Then delivered a few days later and I think the food was re-frozen and delivered as it is all a very strange colour (as though it has freezer burn) 3 dogs who will eat... See more
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See what reviewers are saying
I've used Landywoods for many years and was very happy with them. Unfortuntely since they've changed to Raw Menu their standards have fallen quite significantly to the point where I'm now looking at o... See more
Great product delivered in required timeframe! Dislike the new packaging as it’s not possible to get as much in freezer (can we go back to sausages?!?), and sometimes communication on delivery date c... See more
Took nearly 2 weeks for delivery with no explanation why. I left messages chasing my order but got no reply from them. If delivery takes so long, it should at least be free. I got my delivery today... See more
Company details
Written by the company
We are a small family run business that manufactures raw pet food, we absolutely love what we do here at Raw-Menu and we are proud of our quality, processes and procedures. We are not perfect and we do unfortnalty sometimes makes mistakes, however its how these are dealt with that matters to us, we will always try our best.
Contact info
Unit 17-18 Riverside Ind, WS15 2YR, Rugeley, United Kingdom
- 02476 325205
- customer-service@raw-menu.com
- rawmenu.co.uk
2.6
Poor
67 reviews
Hasn’t replied to negative reviews
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Great communication, very helpful
Excellent service, and my dog loves everything I’ve ordered, thank you so much , would recommend, and buy again.
December 1, 2023
Reply from Raw-Menu Ltd
Thank you :-)
Sometimes there is a delay in delivery…
Sometimes there is a delay in delivery but the packaging and food seem good
December 6, 2023
Reply from Raw-Menu Ltd
Thank you Shirely, apologise or the delay you experienced in receiving your order we are working hard to prevent this happening in future but sometime sits just out of our control :-)
Kept in touch with me when item was out…
Kept in touch with me when item was out of stock and was offered an alternative and order was promptly sent thank you
December 6, 2023
Reply from Raw-Menu Ltd
Thank you :-)
Delivery was slow. Poor customer service
Delivery was slow., only half order was delivered I sent several emails requesting updates . No reply until I wrote demanding a refund. Then they replied that they were waiting for a delivery .
The orders eventually arrived frozen which was good .
While I was waiting they were sending me multiple emails to say 50% off for Black Friday but they didn’t offer me any reductions for my delayed order lol.
Quality of dog food was excellent but customer service is dreadful I will not order from them again.
December 6, 2023
Great products, great service
I’ve been using Raw-menu Ltd for some time now, they are great! Very friendly customer service, great products, regular delivery to your door, which you are reminded about, I can highly recommend
November 27, 2023
Reply from Raw-Menu Ltd
Thank you for your lovely comment and your custom :-)
Helpful on phone and delivery on time
Helpful on phone and delivery on time, however, having been a customer for many years it is a bit annoying that because I don’t buy on line, I don’t get any offers of any kind. Loyalty doesn’t count.
November 27, 2023
Reply from Raw-Menu Ltd
Loyalty is definitely something that is valued to us, please have a chat with us when you call up :-)
Amazing products
Amazing products! Excellent communication dog loves it! Fast delivery and really good pricing
November 30, 2023
Reply from Raw-Menu Ltd
Thank you for your lovely comment and your custom :-)
Top firm!
Have used this company for many years and can highly recommend. Really good products and excellent customer service
November 23, 2023
Reply from Raw-Menu Ltd
Thank you, your custom is appreciated to us :-)
I have been let down with deliveries…
I have been let down with deliveries several times
November 28, 2023
Reply from Raw-Menu Ltd
Good Afternoon Mr Whitmarsh
We apologise for the slight delay in receiving your order.
Your order was dispatched via courier service and after a couple of conversations with yourself and the courier service this issue was resolved promptly.
Although you received your order in 2 deliveries your order was complete and still frozen as we package our products in temperature controlled pouches.
Thanks
Raw-Menu Team 🐶
Reply from Raw-Menu Ltd
Thank you, were happy that your happy :-)
Great friendly service and high quality…
Great friendly service and high quality packaging and product, will order again
November 23, 2023
Reply from Raw-Menu Ltd
Thankyou, look forward to speaking with you soon :-)
Very Good
Delivered within 24 hours of ordering. Arrived early morning frozen solid and exactly as ordered.
November 23, 2023
Reply from Raw-Menu Ltd
Thank you, we do try our best :-)
Nothing is too much and they are all…
Nothing is too much and they are all great at the office and the driver's are reeelly helpful too.
November 22, 2023
Reply from Raw-Menu Ltd
Thank you, your review is valued :-)
Defrosted raw meat and no customer service.
Tried calling, leaving voicemails, emailing, haven't been able to get hold of customer service at all. Been trying for days. Only half of my order was delivered last month and we've since moved house. Their courier, who I also can't get hold of, are now attempting to deliver raw meat to a house that nobody lives in. The previous delivery was mostly defrosted on arrival as well, never got a response about that either. Not food safe or hygienic at all. Avoid using these clowns.
EDIT 07/03/24
The 50% off offer that was on after I wrote this review was hard to pass up. The last delivery all arrived frozen fine though so I will continue using their service and have updated my review score. I think the issue is with the overnight courier, everything delivered by their own vans arrives in good condition.
I notice that the response from Raw menu doesn't offer to try to put right any of the issues that I have had with deliveries or thawed meats that had to be thrown out. Still the best value supplier that I've found but it is a bit of a gamble.
October 5, 2023
Unprompted review
Reply from Raw-Menu Ltd
Good Afternoon
We are disappointed to hear about your unsatisfactory experience with us.
I've looked into this further and can see that you contacted us via email on 3rd October 2023 to advise that you received part order and advised us of the change of address, we do apologise this was missed by our team and the order was sent the same day to your previous address. There was no mention in this email about you not receiving the product frozen, this review is the first we have seen about the defrosted product issue.
I can assure you we are one of few Raw Pet Food Manufacturers that produce within a temperature controlled environment, we have regular visits from DEFRA, our local trading standards officers and animal welfare officers who are more than satisfied with the quality of our product and our processes, we test our product more than the required amount to ensure our quality.
I can see that you have placed another order with us so can I assume that you do believe our food is safe and hygienic and were not clowns after all.
Many Thanks
Raw Menu Team
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