Rayban Repairs UK Reviews 49

TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Paid for next day delivery and the item arrived a week later. Very poor customer service when querying why the item I had paid for hadnt arrived.

Rated 1 out of 5 stars

I'm a big fan of Rayban products, been buying them for 30+ years. Not such a fan of the staff at their Buchannan Street store in Glasgow. Staff seem unable to accept criticism for an incorrect custom... See more

Company replied

Rated 4 out of 5 stars

I was looking for a specific model which Ray-Ban don’t make anymore but was advertised, so I thought they had old stock. I ordered but like many they don’t actually hold much stock and couldn’t get my... See more

Rated 5 out of 5 stars

I live in the US and needed tips for my wife's prescription Ray-Ban's, the only place that carried them was Rayban Repairs in the UK. I placed the order and within a day, they were contacting me via e... See more

Company details

  1. Glasses Store

Information provided by various external sources

The repair and supply of spare parts and new replacement frames for metal and plastic ray-ban models for both men , women and unisex. New, frames, nose pads, screws, sides, lenses, polarised, non polarised, tint, mirror.


Contact info

2.9

Average

TrustScore 3 out of 5

49 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent service

Just a quick note to say thank you for the brilliant repair of my treasured sunglasses and their swift return to me.

I was really impressed with the service.

September 17, 2019
Unprompted review
Rayban Repairs UK logo

Reply from Rayban Repairs UK

Hi Mike.

No problem at all :) and thanks again for the positive feedback.

Kind regards

Rayban Repairs team

Rated 5 out of 5 stars

Excellent and quick service

One of the lenses of my Ray-Ban Wayfairers was cracked. I sent the glasses off to Rayban Repairs to have both lenses replaced. The glasses came back nine days later as good as new. The cost was £69.95 (for genuine polarised lenses) including tracked postage both ways. I had sent the glasses away in their case, but this was not initially sent back. I called the Rayban Repairs Team, who were fabulous on the phone. The case arrived in perfect condition two days later. I would use Rayban Repairs again (I hope not to need it though!) and certainly do recommend it. I never write reviews, but felt that had to do this on this occasion!

September 13, 2019
Unprompted review
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Reply from Rayban Repairs UK

Hi Isabel,

So pleased that not only were you happy with your repaired sunglasses but your case and frame were successfully reunited :).

Thank you for taking the time to leave such a detailed and positive review. It is very much appreciated.

Kind regards

Rayban Repairs Team

Rated 5 out of 5 stars

Excellent and speedy service

Both arms of my Ray Bans had broke while I was on holiday and I feared the worst that I'd have to buy a completely new pair. I went on the Ray Ban Repairs website and first of all called the phone number. The person on the other end of the line was extremely helpful and instructed me how to find the correct reference numbers I needed to place an order. The order process was simple and straight-forward, I printed off my postage label which was emailed to me and sent them off to be repaired. The order was placed on the 1st of September, it's now the 9th and I have them back already! They look like a brand new pair of sunglasses again. Can't recommend these guys enough. SUPERB!!!

September 9, 2019
Unprompted review
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Reply from Rayban Repairs UK

Hi Matthew,

Thanks for taking the time to leave such a positive review and we are so pleased that you were happy with the service and your finished repair.

Kind regards

Rayban Repairs Team

Rated 5 out of 5 stars

Great Service!

Great service! Rayban Repairs replaced the broken lens in my Rayban sunglasses. The process was really easy and very quick, and my sunglasses were returned to me in top condition. I would definitely use this service again or recommend them.

September 3, 2019
Unprompted review
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Reply from Rayban Repairs UK

Hi Jon,

We are so pleased that you are happy with your repaired sunglasses.
Thanks so much for the positive feedback, we really appreciate it.

Rayban Repairs Team

Rated 5 out of 5 stars

Bespoke tips!

Lost one of the tips off my old glasses and I dealt with Barry who was most helpful in sorting out the problem for me (bespoke tips) at very little cost.Means now I will at least be able to wear them again.

A pleasant,prompt and efficient service.

August 21, 2019
Unprompted review
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Reply from Rayban Repairs UK

Thank you so much for the recommendation and it is fantastic that your up and running again

Hope to see you again n the future.

Rayban Repairs Team

Rated 5 out of 5 stars

Excellent service

After damaging my sunglasses in a fall, I sent them away for repair hoping something could be done. I have just received them back and could not be happier, they look brand new, with new lenses and the bent arm straighten. Thank you to everyone at Rayban repairs a 5* service.

August 12, 2019
Unprompted review
Rayban Repairs UK logo

Reply from Rayban Repairs UK

Hi,

Thank you so much for the review. We are so pleased that you were happy with your newly repaired sunglasses.

Kind regards

Ray-ban Repairs Team

Rated 5 out of 5 stars

Cracked sunglasses

I cracked my sunglasses lens on holiday,on return decided to contact Rayban Repair UK.After speaking to a really helpful person I sent them away for repair,this cost me £69.00 to have genuine lenses fitted and also included postage .They came back within two weeks as good as new.Excellent service.

July 30, 2019
Unprompted review
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Reply from Rayban Repairs UK

Hi Simon.

Thankyou so much for taking the time to leave us a review.
We are so pleased that you are happy with your repaired sunglasses.

Kind regards
Rayban Repairs Team

Rated 5 out of 5 stars

My Raybans had lost one of the nose…

My Raybans had lost one of the nose pads. I contacted Raybanrepairs by phone, the person was really helpful and confirmed how to use the website, including preparing the postage label. Easy! The specs were returned quickly and in perfect order. Many thanks!

June 20, 2019
Unprompted review
Rayban Repairs UK logo

Reply from Rayban Repairs UK

Hi Peter,

We are so pleased that you were happy with the service and thank you so much for taking the time to leave a review.
We hope to see you again in the future.

RayBan Repairs Team

Rated 5 out of 5 stars

I sent two identical pairs of rather…

I sent two identical pairs of rather scratched and broken raybans (havanna cats eyes) to Raybanrepairs.co.uk after speaking with them on the phone to describe the pitiful state both pairs of my sunglasses were in. It's a one-off cost of £15 per pair to have them mended and serviced, and ten days later I have just received them back (its free to send and have returned). I can hardly believe it, they are as good as new, and have been mended and cleaned beautifully, I had fully expected to have to buy new ones. Top marks to you guys, you were brilliant on the phone, and I have my beloved (but admittedly not very well looked after) sunglasses back, and can now look vintage cool once again (my opinion only), FAB service, thank you!!

June 5, 2019
Unprompted review
Rayban Repairs UK logo

Reply from Rayban Repairs UK

Hi Karen,
We really appreciate you taking the time to leave us such a glowing review. We really enjoyed restoring your sunglass frames and we hope to see you again next summer :)

RayBan Repairs team

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