Transfer from Hargreaves Landsdown was seamless & efficient. Call with customer services to walk through BPS web & app products and services was excellent. Some of the web portal services are not acce... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After three frustrating days and several lengthy calls trying to pay funds into an ISA and set up a new account, the issues are finally resolved. Thanks to all those who tried to resolve the issues wh... See more
Company replied
I already had an account with Brewin Dolphin. But hadn't used the direct access for quite a long time. In the meantime I had changed my email address, sorted access to new systems and lost my old no... See more
Company replied
I had endeavoured get access to my portfolio . Despite many attempts my user name and password were rejected. I spent almost one hour with Murren ,a team member yesterday with no success. We tried... See more
Company replied
Company details
Written by the company
RBC Wealth Management provides trusted advice and wealth management solutions to individuals, families and institutions. Our services in the UK include RBC Brewin Dolphin, RBC Private Wealth, RBC International Trusts and Brewin Portfolio Service. As an RBC Wealth Management client, you benefit from a dedicated local team, online access and insight drawn from across our global network. We help put your ideas into motion by connecting you with the services that best suit your circumstances.
Contact info
100 Bishopsgate, EC2N 4AG, London, United Kingdom
- rbcwealthmanagement.com
4.4
Excellent
369 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 30% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality Telephone assistance
Fast, efficient and professional 10/10
September 26, 2024
Unprompted review
Reply from RBC Wealth Management (Europe)
That's great to hear, thank you for letting us know.
Best wishes
RBC Brewin Dolphin
Hikmat was very helpful and patient in…
Hikmat was very helpful and patient in helping me with my problem of logging in.
September 25, 2024
Unprompted review
Reply from RBC Wealth Management (Europe)
Hi Graham
Thank you for taking the time to provide feedback about your experience. We look forward to continuing to support you.
Best wishes,
RBC Brewin Dolphin
Excellent and personal service
I called, got through to Kelly right away, she sorted my problem, done! Excellent, friendly service. A competent person to speak to!
September 25, 2024
Unprompted review
Reply from RBC Wealth Management (Europe)
Thank you for letting us know. We have high expectations of the level of service we provide, so we are pleased that we are meeting yours.
Best wishes,
RBC Brewin Dolphin
Call answered by a human....
My call was answered straight away by a very helpful customer advisor called Simon who dealt with my query with patience and professionalism. It's good to know some companies still value the personal touch .
PS....it was a login issue.
September 18, 2024
Unprompted review
Reply from RBC Wealth Management (Europe)
Hi Timothy,
Thank you for taking the time to provide feedback about your experience. We look forward to continuing to support you.
Best wishes,
RBC Brewin Dolphin
Superb service by Charlotte - Customer Services
I had a question about updating my two factor identification and called the Customer Services. Charlotte was outstanding; so courteous, efficient and helpful. I would like to recognise her as well as the others on this team. Great job !
September 13, 2024
Unprompted review
Reply from RBC Wealth Management (Europe)
Thank you for taking the time to provide feedback about your experience. We look forward to continuing to support you.
Best wishes,
RBC Brewin Dolphin
Problem solved with step by step help
Problem solved with step by step help
September 6, 2024
Unprompted review
Reply from RBC Wealth Management (Europe)
Hi Peter
That's great to hear, thank you for letting us know.
Best wishes,
RBC Brewin Dolphin
Quick efficient service and problem…
Quick efficient service and problem resolved.
September 11, 2024
Unprompted review
Reply from RBC Wealth Management (Europe)
That's great to hear, thank you for letting us know.
Best wishes,
RBC Brewin Dolphin
Logon issue - managed professionally
Spoke with Kelly today with a logon issue to MyBrewin. She was very professional, efficient and gave you the feeling that she was in control of the situation. Problem solved - thanks Kelly.
September 3, 2024
Unprompted review
Reply from RBC Wealth Management (Europe)
Hi Andrew,
Thank you for letting us know. We have high expectations of the level of service we provide, so we are pleased that we are meeting yours.
Best wishes,
RBC Brewin Dolphin
Competent and patient
I am really most grateful for the competent and patient assistance following a difficulty logging in to my account.
September 2, 2024
Unprompted review
Reply from RBC Wealth Management (Europe)
Hi Malcolm,
Thank you for taking the time to provide feedback about your experience. We look forward to continuing to support you.
Best wishes,
RBC Brewin Dolphin
Efficient service
Called to arrange to withdraw some money. Matthew couldn't have been more helpful and efficient. Process quick and straightforward.
August 30, 2024
Unprompted review
Reply from RBC Wealth Management (Europe)
Hi Alison,
Thank you for taking the time to provide feedback about your experience. We look forward to continuing to support you.
Best wishes,
RBC Brewin Dolphin
Not Impressed…
Firstly I am told that they don’t want me as a client anymore, as my investment is now too small.Then they fail to return the last few pounds of my investment
I had been a client for quite a few years
August 29, 2024
Unprompted review
Reply from RBC Wealth Management (Europe)
Dear Nick.
Thank you for your feedback. We have contacted you directly to respond to the issue you have raised.
Best regards
RBC Brewin Dolphin
Reply from RBC Wealth Management (Europe)
Hi Richard,
That's great to hear, thank you for letting us know.
Best wishes,
RBC Brewin Dolphin
Problem logging onto my a/c
Had a problem logging onto my a/c , one phone call , 5 minutes later all sorted.
Excellent service
August 27, 2024
Unprompted review
Reply from RBC Wealth Management (Europe)
Hi Mark,
Thank you for letting us know. We have high expectations of the level of service we provide, so we are pleased that we are meeting yours.
Best wishes,
RBC Brewin Dolphin
Issue with Access to MyBrewin…
Daryl dealt with problem quickly and efficiently and I appreciate all her help in sorting me out! Thank you.
August 23, 2024
Unprompted review
Reply from RBC Wealth Management (Europe)
Hi Jane,
Thank you for letting us know. We have high expectations of the level of service we provide, so we are pleased that we are meeting yours.
Best wishes,
RBC Brewin Dolphin
Very helpful service - thanks !
I couldn't access part of the BD website today on my desktop in order to carry out a transaction. Rang up the main office, & Leonardo was very helpful in resolving my query by suggesting I logged in on a different device with a more up to date operating system. This enabled me to carry out the desired transaction.
August 23, 2024
Unprompted review
Reply from RBC Wealth Management (Europe)
Hi Julian,
Thank you for taking the time to provide feedback about your experience. We look forward to continuing to support you.
Best wishes,
RBC Brewin Dolphin
login problems sorted quickly
My login problems were sorted quickly and efficiently
August 19, 2024
Unprompted review
Reply from RBC Wealth Management (Europe)
Hi Tim,
That's great to hear, thank you for letting us know.
Best wishes
RBC Brewin Dolphin
Log-in issues resolved quickly
Log-in issues resolved quickly and simply. Not postmortem on why I couldn't log in or question asking whether I could find an email with my temporary password to set up two-step authentication. We just went through the process. Thank you, Simon
July 29, 2024
Unprompted review
Reply from RBC Wealth Management (Europe)
Hi Annabel,
Thank you for taking the time to provide feedback about your experience. We look forward to continuing to support you.
Best wishes,
RBC Brewin Dolphin
Kelly Michie
Kelly Michie, the person I dealt with, was courteous, patient and efficient
July 23, 2024
Unprompted review
Reply from RBC Wealth Management (Europe)
Hi Maureen,
That's great to hear, thank you for letting us know.
Best wishes,
RBC Brewin Dolphin
Patient & Calm throughout
Login detail problems resolved. Paul was so good patiently guiding me through difficulties I repeatedly encountered without me feeling totally inadequate.
Thank you Paul
Victor
July 24, 2024
Unprompted review
Reply from RBC Wealth Management (Europe)
Dear Mrs Chlebowska,
Thank you for letting us know. We have high expectations of the level of service we provide, so we are pleased that we are meeting yours.
Best wishes,
RBC Brewin Dolphin
I had had a problem getting on line but…
I had had a problem getting on line but Paul was able to help reset everything and get me online again. Very patient and helpful.
July 22, 2024
Unprompted review
Reply from RBC Wealth Management (Europe)
Thank you for taking the time to provide feedback about your experience. We look forward to continuing to support you.
Best wishes,
RBC Brewin Dolphin
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