Transfer from Hargreaves Landsdown was seamless & efficient. Call with customer services to walk through BPS web & app products and services was excellent. Some of the web portal services are not acce... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After three frustrating days and several lengthy calls trying to pay funds into an ISA and set up a new account, the issues are finally resolved. Thanks to all those who tried to resolve the issues wh... See more
Company replied
I already had an account with Brewin Dolphin. But hadn't used the direct access for quite a long time. In the meantime I had changed my email address, sorted access to new systems and lost my old no... See more
Company replied
I had endeavoured get access to my portfolio . Despite many attempts my user name and password were rejected. I spent almost one hour with Murren ,a team member yesterday with no success. We tried... See more
Company replied
Company details
Written by the company
RBC Wealth Management provides trusted advice and wealth management solutions to individuals, families and institutions. Our services in the UK include RBC Brewin Dolphin, RBC Private Wealth, RBC International Trusts and Brewin Portfolio Service. As an RBC Wealth Management client, you benefit from a dedicated local team, online access and insight drawn from across our global network. We help put your ideas into motion by connecting you with the services that best suit your circumstances.
Contact info
100 Bishopsgate, EC2N 4AG, London, United Kingdom
- rbcwealthmanagement.com
4.4
Excellent
369 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 30% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The person was very helpful and kind…
The person was very helpful and kind many thanks again
Kelly Michie
November 26, 2024
Unprompted review
Reply from RBC Wealth Management (Europe)
That's great to hear, thank you for letting us know.
Best wishes,
RBC Brewin Dolphin
Very good service
November 21, 2024
Unprompted review
Reply from RBC Wealth Management (Europe)
Dear Luca,
Thank you for taking the time to provide feedback about your experience. We look forward to continuing to support you.
Best wishes,
RBC Brewin Dolphin
Query Quickly Resolved
Daryl could not have been more helpful with my query. I would highly recommend.
November 26, 2024
Unprompted review
Reply from RBC Wealth Management (Europe)
That's great to hear, thank you for letting us know.
Best wishes,
RBC Brewin Dolphin
Thanks!
The person I was dealing with (?Hikmat) was so patient and very clear. I was being somewhat stupid, (problem of being 88!) but he was very kind and helpful and I am most grateful to him.
November 25, 2024
Unprompted review
Reply from RBC Wealth Management (Europe)
Dear Mr Wymer,
Thank you for letting us know. We have high expectations of the level of service we provide, so we are pleased that we are meeting yours.
Best wishes,
RBC Brewin Dolphin
Courteous and helpful
I spoke to Daryl in customer support this afternoon. She was extremely helpful and courteous and very patiently solved my difficulty.
November 22, 2024
Unprompted review
Reply from RBC Wealth Management (Europe)
Hi James
Thank you for letting us know. We have high expectations of the level of service we provide, so we are pleased that we are meeting yours.
Best wishes,
RBC Brewin Dolphin
Quick to answer the call and very…
Quick to answer the call and very helpful.
Tried to help where they could and was patient whilst I got all my information collected.
November 20, 2024
Unprompted review
Reply from RBC Wealth Management (Europe)
Hi Matthew,
Thank you for letting us know. We have high expectations of the level of service we provide, so we are pleased that we are meeting yours.
Best wishes,
RBC Brewin Dolphin
Always efficient helpful and sort every…
Always efficient helpful and sort every query I have. Kelly organised xferring gave me timelines and I know it’ll be sorted immediately. Just having that trust makes all the difference.
November 14, 2024
Unprompted review
Reply from RBC Wealth Management (Europe)
Hi Loui,
Thank you for taking the time to provide feedback about your experience. We look forward to continuing to support you.
Best wishes,
RBC Brewin Dolphin
My conversation with Jodi was a good…
My conversation with Jodi was a good experience. She was calm and polite and extremely patient as she went through the process of re registration for my account. I was pleased that she was able to resolve the difficulties I’ve experienced logging onto my account. Thank you.
November 14, 2024
Unprompted review
Reply from RBC Wealth Management (Europe)
Hi Stuart,
Thank you for letting us know. We have high expectations of the level of service we provide, so we are pleased that we are meeting yours.
Best wishes,
RBC Brewin Dolphin
Great service from Jodi this morning.
Great service from Jodi this morning.
Extremely satisfied with the way my query was answered
November 13, 2024
Unprompted review
Reply from RBC Wealth Management (Europe)
Hi Christine,
That's great to hear, thank you for letting us know.
Best wishes,
RBC Brewin Dolphin
I had a very good phone conversation with Hikmat and not a good one with Jodi.
I had a very good phone conversation with Hikmat. He was very helpful,, and friendly and gave me all the information I needed and more . He was very knowledgeable and very pleasant to talk to. He was very friendly and good to chat with.
Prior to speaking with Hikmat I had a conversation with Jodi. I didn’t have all the information she wanted. She was not helpful, not sympathetic, and not pleasant to talk to. I was upset when I put the phone down.
November 13, 2024
Unprompted review
Reply from RBC Wealth Management (Europe)
Hi George
Thank you for taking the time to provide feedback about your experience.
Best wishes,
RBC Brewin Dolphin
Brewin Dolphin have always been a good…
Brewin Dolphin have always been a good company to deal with. Give good advice and always friendly. The adviser I dealt with today was very helpful, friendly and knowledgeable
November 12, 2024
Unprompted review
Reply from RBC Wealth Management (Europe)
Dear Debbie,
Thank you for taking the time to leave a review. It's great to know you're receiving the high levels of service we strive for. If there's anything else we can help you with, please don't hesitate to get in touch.
Best wishes,
RBC Brewin Dolphin
My query was handled very efficiently
November 12, 2024
Unprompted review
Reply from RBC Wealth Management (Europe)
Hi Mike
That's great to hear, thank you for letting us know.
Best wishes,
RBC Brewin Dolphin
Great customer interaction
Great customer interaction. Problem solved quickly and so nice to speak to someone polite and cheerful. Keep up the great work Jodi.
November 12, 2024
Unprompted review
Reply from RBC Wealth Management (Europe)
Thank you for letting us know. We have high expectations of the level of service we provide, so we are pleased that we are meeting yours.
Best wishes,
RBC Brewin Dolphin
Reply from RBC Wealth Management (Europe)
Hi Andrew
That's great to hear, thank you for letting us know.
Best wishes,
RBC Brewin Dolphin
The check up call verifying my identity…
The check up call verifying my identity was straight forward and efficient. The only question I had was well answered
November 11, 2024
Unprompted review
Reply from RBC Wealth Management (Europe)
Hi Richard,
That's great to hear, thank you for letting us know.
Best wishes,
RBC Brewin Dolphin
Great help and very polite
November 8, 2024
Unprompted review
Reply from RBC Wealth Management (Europe)
Hi Peter,
That's great to hear, thank you for letting us know.
Best wishes
RBC Brewin Dolphin
Feedback on telephone contact, 7.11.24
Kayley listened and seemed to be genuinely interested in what I said - as well as being very helpful and efficient; Kelly's emails have been polite and helpful...
November 7, 2024
Unprompted review
Reply from RBC Wealth Management (Europe)
Hi Peter,
Thank you for taking the time to leave a review. It's great to know you're receiving the high levels of service we strive for. If there's anything else we can help you with, please don't hesitate to get in touch.
Best wishes
RBC Brewin Dolphin
A company I’d recommend
Jodi was extremely helpful and clearly explained everything regarding my query. I am new to dealing with shares and I felt much better informed after her input. Her caring manner put my worries to bed!
November 7, 2024
Unprompted review
Reply from RBC Wealth Management (Europe)
Hi Lindy
Thank you for letting us know. We have high expectations of the level of service we provide, so we are pleased that we are meeting yours.
Best wishes,
RBC Brewin Dolphin
Simon,the advisor that I spoke to was…
Simon,the advisor that I spoke to was knowledgeable and extremely helpful,got me back on line in best to no time and also completed my transaction.An ex exceeding service
November 7, 2024
Unprompted review
Reply from RBC Wealth Management (Europe)
Hi Terence,
Thank you for letting us know. We have high expectations of the level of service we provide, so we are pleased that we are meeting yours.
Best wishes,
RBC Brewin Dolphin
Really clear and concise communication
Really clear and concise communication
November 7, 2024
Unprompted review
Reply from RBC Wealth Management (Europe)
Dear Matt
That's great to hear, thank you for letting us know.
Best wishes,
RBC Brewin Dolphin
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