As always RCB Logic managed to save the day. Atem switcher ordered on the Friday, arrived in Cornwall early Saturday. Fantastic service. I can't recommend enough. Will be using again and again. Thanks... See more
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Review summary
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Reviews shaping this summary
Good after-sales communications when the letter with my product licence was a week late - which with hindsight was almost certainly caused by Royal Mail, not RCB Logic. Would happily buy again from th... See more
Quick and efficient sales. An actual person when you call, and they know their stuff! After sales exceeds expectations. Real empathy to your issue and how to find a solution. A call out to Rene.
My experience was great. The lady who attended to me, I don’t know her name was fantastic she was curious and polite. When I lost my way I called the the office she answered and navigated me to her of... See more
Company details
Written by the company
We are a Main Dealer for Blackmagic-Design, PTZ Optics, Kramer and Decimator-Design. We hold a large amount of stock in order to fulfil orders promptly and have a wealth of experience to help guide you to making the correct product purchase. We list a wide selection of video ‘glue’ products to solve video, audio, and general IT infrastructure requirements such as extending video and audio over long distances, video conversion, video routing and distribution.
rcblogic.co.uk Details
Written by the company
- Same Day Dispatch
- We strive to get every order placed before 4pm, sent out the same day.
- Same Day Delivery By Courier Bike
- If you need items straight-away, we can arrange a same-day courier delivery within the M25 and other South-East locations.
- Expert Advice
- We have a wealth of technical experience to help guide you to making the correct product purchase.
Contact info
Unit 18C Chiltern Court, Asheridge Road Industrial Estate, HP5 2PX, Chesham, United States
- 01494 782834
- info@rcblogic.co.uk
- rcblogic.co.uk
4.9
Excellent
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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No Problems and very quick delivery
February 11, 2025
Great company
Great company. Well packed, quick delivery. Highly recommend RCB Logic, and I'll be back! Many thanks.
February 12, 2025
Rapid delivery, great price
Rapid delivery (delivered in less than 16 hours from point of order).
January 27, 2025
Precise, quick and top-notch service!
Orders are always accurate with quick turnaround time! Staffs are always helpful with top-notch service!
January 30, 2025
I got a great service from RGB logic
I got a great service from RGB logic. I telephoned them to ask a couple of questions about a product I was thinking of purchasing, and they were very helpful, friendly and clear about the product I was interested in. I bought the product a bit late in the day so I missed that day's pickup for next day delivery, and they even sent me an email to apologise. I got the product the day after. It was still a fast and solid service. All round I'm very happy and I'd definitely buy from them again.
January 27, 2025
Great experience Highly Recommended
Immediate response to my order, Goods arrived on time and well packaged. Excellent Service. Highly Recommended
January 17, 2025
HDBaseT 4 port Splitter Supplied
Supplied a specialist Lindy: 100m Cat.6 4 Port HDMI 4K60 HDBT Splitter Extender.
Helpful Customer service and delivery as requested.
January 6, 2025
Excellent service at a good price
December 23, 2024
AMAZING
Rene and the whole team have been amazing. They went above and beyond to help me and really saved the day for a show that we had a camera in. It's really rare nowadays to get good service and the team were outstanding, I can't thank them enough. Such a top company.
December 2, 2024
Unprompted review
Impressed by speed of response
My first purchase from RCB and I was impressed by the rapid delivery and the way they sent my Resolve serial numbers by email so it could be installed before the package arrived by post. Very good service.
December 16, 2024
Great service
I purchased DaVinci resolve studio. Received the physical license in 2 days and they sent a photo of the license on the same day of purchase by email so that I could use the license straight away.
December 10, 2024
Great service and very competitive…
Great service and very competitive price.
Delivered quickly, well packaged simply
excellent.
December 10, 2024
Product took ages to arrive
Product took ages to arrive. I chased them up and they informed me that their had been a problem, they didn't think to inform me their customer. They said that they sent an email with a serial code on which I never received. I then asked for a download link and they never responded.
First and last time I shall use RCB.
They also refuse to accept my feedback, with no apology, which is fair enough, but they will never improve their customer service if they don't take on board the customers experience.
November 30, 2024
Reply from RCB Logic
Hi Tony, Thank you for your feedback. We don't agree with your opinion that we didn’t keep you informed. We delivered the software activation code you purchased by email, on the Monday morning after your Saturday purchase, as per the advisory note on our product page. We have logs of the following communications we sent to you and received from you. Some of our emails you replied to – so we know for sure at least some of our emails reached you.
30/11/24 Order placed (Saturday)
RCB Logic 2/12/24 09:45am - Advisory Email stating we were waiting on stock
RCB Logic 2/12/24 10:11am - Advisory Email stating we had now received stock and within this email we sent you your software activation code.
Customer 07/12/24 12:16am - Your enquiry to us about order not delivered and tracking number request
RCB Logic 09/12/24 09:45am - Response to your enquiry providing shipping information and we also attached our original email containing your software activation code (again).
Customer 09/12/24 10:21am – your reply thanking us and noting you had not received any correspondence from us. You asked for the software licence details (which we had emailed you in the email you were replying to!)
RCB Logic 09/12/24 10:39am – For the third time, we emailed you your software activation code.
Customer 09/12/24 12:39am – You stated you had not received our earlier emails but thanked us for resending it. You then asked for help with the download.
RCB Logic 09/12/24 12:39am – We sent you detailed download instructions.
We note we tried to call you on a number of occasions but you were not available. We did not receive any calls from you.
Swift and efficient attention to order
Swift and efficient attention to order. Delivered as required. Goods packaged well.
December 4, 2024
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