RC Willey - LaytonReviews 

Great service. Easy website. Quality products. Thank you!

Employees to remove their safety harnesses before they head out to a customer's car had an employee come out to my truck yesterday still wearing his harness because of this as he was entering my vehicle the steel D rings to connect him to a tie off with smacking against my truck

Found what we wanted w/ an online price. Delivery and set up were great!

We ordered over $5000.00 worth of product from you, only to have your delivery personnel shove the box, ruining the new walls, dropped the dishwasher, but left it in the box, entered the premises without permission.
WE called the manager and he told us the delivery manager would get back in touch with us. I told the sales lady Taylor that we wanted to be there for the delivery as we had experienced problems before. She never called us back. Your customer service sucks. Its been over a yr and NOONE has reached out to us, we have to reach out to YOU!!!!! Still no call, text, letter, email. Unfortunately your customer service manager doesn't care about complaints, or about your reputation. You might as well pick up your own furniture, then have your house ripped apart, dishwasher dropped, and smashed. I had to drive the dishwasher back and get another one, no "I'm sorry",
You can buy dishwashers and fridges at Home Depot and get better delivery service than these incompetent. The managers of customer service, and the delivery, service still have not made it right with us. Lucky 1 star.

It was a lot easier than expected to select a great sofa at a great price. Thank you.

Easy online ordering! When I called with questions on the product the salesman went out of his way to help. When we went to pick it up it was quick and easy! Great customer service!

My experience with RC Willey has been nothing short of fantastic, thanks in large part to the exceptional assistance we received from their knowledgeable and dedicated staff, particularly Willie Torres. On two separate occasions, Mr. Torres went above and beyond to ensure our satisfaction, making our furniture shopping experience truly enjoyable.

The first encounter with Willie was when we were in search of an adjustable bed frame. His expertise and willingness to guide us through the myriad of options made the process seamless. Willie's patience and understanding of our specific needs helped us find the perfect bed frame, and we left the store confident in our purchase.

Several months later, we returned to RC Willey with the intention of upgrading our bedroom set. Once again, Willie Torres proved to be an invaluable asset. His keen eye for design and extensive product knowledge helped us navigate the vast selection of bedroom sets, ultimately leading us to the perfect choice. Willie's commitment to customer satisfaction and his genuine interest in our preferences made the entire shopping experience enjoyable and stress-free.

The positive experience extended beyond the sales floor. The delivery team, who brought our new bedroom set to our home, exhibited the same level of professionalism and care that we had come to expect from RC Willey. They were cautious and meticulous, ensuring that our furniture was moved into our house and assembled with precision. The attention to detail demonstrated by the delivery team mirrored the commitment to excellence that Willie Torres displayed throughout our interactions.

In conclusion, RC Willey and Willie Torres have earned our highest praise for consistently providing exceptional service. If you're in the market for quality furniture and an enjoyable shopping experience, look no further than RC Willey, and be sure to seek out the expertise of Willie Torres. His dedication and expertise will undoubtedly enhance your furniture-buying journey.

Salesman was great, however when I can go directly to manufacturer site and beat rc Willey prices by alot that's pretty pathetic. I'm not very encouraged to shop there first when their pricing is higher than many other places. They should be competitive.

I was told my order would be ready by the 16th of Jan I went to pick up at 4 pm and was told it wouldn’t be here for two more weeks as it’s coming from California instead of the warehouse in Utah or even the display model in store

The store experience was good in the appliance and electronics departments, but I could not get support in the home furnishings department so I left with only my appliance and TV purchases. Delivery in the TV was exceptional, but the appliance delivery was not good.

I ordered, or thought that I ordered a range over the phone. I did not receive delivery confirmation the day before, and so the morning of, I attempted to look up my order on line. There was no order. I called, and there was no record of my purchase. Later that day, delivery crew showed up with the range that I had originally ordered, after I had gone on line and ordered another, different one. I canceled the mysterious first order and am going to have to wait another two weeks for the second one. The techs and delivery guys were very nice about it.

Saleswoman was not pushy or hovered too close. She hung back, allowed me and my wife to comfortably discuss our purchase. She was VERY knowledgeable and had excellent decor style.

I needed to purchase a twin bed for a family member in need… was able to look up prior purchase of same bed for daughter from account, and payed shipping to have item’s delivered to family member. Thanks for helping me help family!!!

Purchased a power loveseat from the Layton store in July 2023 also purchased the extended warranty. The sales person told us we could get the chair refresh or repaired ANYTIME when it stopped working (piece of junk) after only 6 months we call and we're informed that we were on a seasonal route and couldn't get it repaired until April ?!? This was never mentioned by the sales person when called the customer service said nothing we can do about it !!! So it seems that it's all about the MONEY and up sale and not about the customer !!!!! We will never deal with this company again!!!!! WOW thanks for the useless reply 😒

Had a nice experience shopping here. Worked with Dustin Shaw, who has always been helpful, patient and accommodating!

Greeted immediately as I came through door. Again greeted at my vehicle and they handled the merchandise with care as they loaded it in and verified it was all in good condition.

I loved it there thank you guys so much

I was able to order and pick up the next day. Also I was able to pull up to pick up area text a number and someone came out with my order. Easy as 1 2 3. Great job! Thank you for the wonderful experience. Happy Holidays

We always love working with Susan. We are pretty picky when it comes to furniture purchases and Susan always knows what to help us find. She always does an amazing job!!