RC Willey - LaytonReviews 

Good saleswoman

Found what I needed, easy to check out.

It was easy to find what I wanted and it was even on sale! The checkout was easy, but I was pretty disappointed when it offered May 18th pickup and then it changed to 20th.

Ordered a mattress and box springs. Came to pick it up and was informed that they don't have what we ordered in the entire company.

I believe Kim in flooring, is the best sales person I've ever worked with. Great people person, excellent attention to details, followup, customer service, and pleasant to talk to!
David H is the best installer I've ever dealt with. Excellent work ethic, and great work!

Dewey Pratt and Randy West are two of the best people we have dealt with. Makes us want to come back and buy more.

It was easy.

I called to change the pick up location from Orem to Layton since I was not aware until after I placed my order online. Plus it’s too far of a drive for me living in Roy. When I called. customer service representative mentioned that it could be dropped off at my front door (at no cost) which I misunderstood when I placed my order what curbside drop off meant specifically lol! Customer Service representative was very friendly and helpful in a timely manner.

Everybody's really professional and thoughtful. My experience with Brian Sealy over the phone was wonderful and he really helped me.

Item not in the warehouse for pickup on the designated day. :(

The people that worked with us where very good at following up. We had some issues with our order not coming in as expected, but you did everything right to help us through the experience and insure we are happy. Thank you.

We looked at multiple stores and options. We found a leather set at the Layton store. When the set was delivered it was not a true leather and was built like the set in the store. A true bate and switch!

My salesperson Cad Hyde went above and beyond to make sure I was satisfied. He provided awesome customer service and ensured all my questions and concerns were taken care of through to the end. He had another salesman Nic Delgado finish because of family emergency, this salesman was great to work with also. After having a bad experience with Best Buy canceling my order the last minute and after looking at my bill they charged me more than what they told me the cost would be. So glad I went to RCW.
Grant & Alex delivered my TV, installed wires behind the wall turned out perfect. They were very professional, great work team.
Awesome experience all around!
Love my 65” Sony, beautiful picture.

The great sales person - Jeff Hodges. We have been coming to RCW for years and specifically ask for Jeff. He is very knowledgeable and quite thorough in his explanations. Plus an exceptional personality - he represents RCW in the highest degree

Although there were glitches in the new ordering system and credit approval, staff from cashier to sales were helpful and friendly. Above and beyond, which is why I keep coming back.

Great service! I live in Idaho and ordered this to have my daughter pick it up for us. We made the call to make sure they would let her pick it up for me. They made a note on the order and pickup went extremely smooth!

Jamie Hammer in furniture was super nice and Dan Walker, over the whole store, couldn't have been any better.

Jason in flooring was great and Mike Monson and Jerrod Cheney in appliances are the very best.

I wish the world were filled with more people like this!!!

My intention in sharing is not to receive anything from RC Willey, only to provide potential customers information about my experience so they can make an informed decision.

I'm completely appalled by the lack of customer service I received from the store's general manager, Dan Walker, and flooring manager, Jason. These two men utilized the power and control of their positions to diminish my experience and employ misogynistic tactics to make me feel less than throughout our conversation. I was shocked at the condescending tone of Dan Walker when I shared with him that I was unable to move into my home due to the hazardous condition of the stairs being unfinished (I have a mobile toddler). Dan questioned my sanity and sarcastically asked "so you're telling me you can't even walk on the stairs?" I felt completely unheard and invalidated. Both Dan and Jason refused to take any accountability for the mistakes RC Willey made that delayed our project and move-in date and even went so far as to blame my husband and I. RC Willey's contractors and salesmen on the other hand, all confirmed that this was happening because RC Willey sold us a product that didn't exist and made it impossible for our stairs to be completed. I will never support RC Willey and would certainly not recommend them after learning about how Dan conducts his business. He does not value the customer experience and satisfaction is certainly not guaranteed contrary to what RC Willey's mission statement says.

Great customer service quick and easy checkout

I visited the store 3 separate times to look for a new mattress. Each time I was helped by Israel and he was very informative. As an indecisive person, he was the exact salesman I needed. After these 3 visits I was able to make a decision and never once felt like I was being pushed to buy anything. Thank you Israel!