RC Willey - Reno Reviews 353

TrustScore 4.5 out of 5

4.3

1201 Steamboat Pkwy, 89521 Reno, NV, US


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See what reviewers are saying

Rated 5 out of 5 stars

My Lg tv warranty I purchased expired after 5 yrs and I managed to save the paperwork. I never had to implement the warranty with any repairs. I called because RC Willey offers a buyback at 50% of... See more

Company replied

Rated 5 out of 5 stars

Love RC Willey's selection, prices, quality - the works. What made my actual purchasing experience so over-the-top awesome was Julie Dragony, who patiently helped me make all the decisions I was waffl... See more

Company replied

Rated 2 out of 5 stars

First Delivery....Furniture Damaged. Only one out of four pieces received. Second Delivery....remaining three pieces, un-assembled, still in multiple boxes. When drivers tried to put together, real... See more

Company replied

Rated 5 out of 5 stars

Lane Nakao was our salesperson for the carpet we purchased. Lane did an excellent job. He kept us informed of all of the critical parts of the purchase: we knew when the carpet was delivered, he helpe... See more

Company replied


Company details

  1. Furniture Store
  2. Appliance Store
  3. Electronics Store
  4. Flooring Store
  5. Home Goods Store
  6. Mattress Store

Written by the company

RC Willey is a furniture store, electronics store, appliance store, mattress store, and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all your home furnishings needs. Visit one of our beautiful showrooms or shop the biggest brands online 24/7. For over 90 years RC Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you. At RC Willey you'll recognize famous brand names that mean quality and lasting value. Broyhill, Flexsteel, Lane, Natuzzi, AICO, Pulaski, Schnadig, are just a few of the quality manufacturers we carry. Nobody has the vast furniture selection of RC Willey or the ability to deliver such a selection in just a few short days. Our founder, Rufus Call Willey, found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability. General Electric, Whirlpool, LG, Maytag, Amana, KitchenAid and many others. In our Home Electronics department you'll find a huge selection of flat panel televisions, DVD and Blu-ray players, home audio systems, computers, camcorders and much more. You will find some of the finest brand names including Sony, Mitsubishi, Toshiba, LG, Samsung, and others. We carry everything from the newest state-of-the-art products to models designed for the budget-minded consumer. When it comes to floor coverings, RC Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation. Our mattress department features more name-brand merchandise than you'll find anywhere. Serta®, Spring Air®, Simmons® and Tempur-Pedic® can all be found at one of our stores. Not only will you find your dream mattress, but we'll even pick-up and remove your old bedding for free! How can RC Willey make this all so affordable? Our distribution warehouses are local. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers. Customer service is an important RC Willey tradition and so is our RC Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We offer several different payment plans making it easy and affordable for you to make "Your Home. Your Way". Today at RC Willey, we promise to bring you the world's finest merchandise at the absolute lowest prices. RC Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees the lowest price on name-brand merchandise. RC Willey stands beside you, whether you are just starting out, establishing new credit or looking to furnish your dream home. We will go the extra mile to help you find a payment plan that works within your budget. Applying for one of our payment plans is easy! Just fill-out the online form or apply in-store. Either way, RC Willey makes it simple to find a payment plan that is right for you. Your RC Willey Payment Plan is designed to give you the customer, confidence of low interest rates, low monthly payments and optional Credit Protection Insurance. And, with features like Online Bill Pay and paperless statements you can access your secure account 24 hours a day.

RC Willey

Written by the company

Committed to You
For the past 90 years, we have been committed to providing our customers the best furniture, appliances, and electronics at an affordable rate. We look forward to many more years of serving our communities.

Affordable Prices Guaranteed

Affordable furniture, appliances, and electronics since 1932

When you shop with RC Willey you can expect to find some of the best, affordable prices on furniture, appliances, electronics, and mattresses. Find top brands when you shop in-store or online

Contact info

  • 1201 Steamboat Pkwy, 89521, Reno, NV, United States

  • 7753374600

4.3

Excellent

TrustScore 4.5 out of 5

353 reviews

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Rated 5 out of 5 stars

Quick response for the buy-back warranty offer

My Lg tv warranty I purchased expired after 5 yrs and I managed to save the paperwork. I never had to implement the warranty with any repairs. I called because RC Willey offers a buyback at 50% of the cost of the warranty after expiration and no repairs. They responded right away and sent me my coupon for an in-store gift card via email. No problem!
Thanks!!

May 29, 2026
RC Willey - Reno logo

Reply from RC Willey - Reno

Hi Carol! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

I recently had a technical issue I…

I recently had a technical issue I reached out and it was fixed in 24 hours without me even having to follow up!

April 21, 2026
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Reply from RC Willey - Reno

Hi Clark! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Was easy to purchase

Was easy to purchase. Everyone was very helpful.

April 8, 2026
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Reply from RC Willey - Reno

We are happy to hear that your purchase was easy, and our team was helpful. Thank you for your feedback.

Rated 5 out of 5 stars

Lane Nakao was our salesperson for the…

Lane Nakao was our salesperson for the carpet we purchased. Lane did an excellent job. He kept us informed of all of the critical parts of the purchase: we knew when the carpet was delivered, he helped us with the scheduling and made the whole transaction very smooth and pleasurable.

April 2, 2026
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Reply from RC Willey - Reno

We're happy to hear that your carpet purchase went smoothly. It's great to know that you were well-informed during the process and that scheduling was easy. Thank you for your positive feedback!

Rated 5 out of 5 stars

Great selection

Great selection, great delivery.

March 30, 2026
Unprompted review
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Reply from RC Willey - Reno

Thank you so much for the 5-star review, Donna! We're glad to hear that you enjoyed our selection of furniture and that our delivery team handled your items with care. Hope to see you again soon!

Rated 5 out of 5 stars

Love RC Willey's selection & customer service

Love RC Willey's selection, prices, quality - the works. What made my actual purchasing experience so over-the-top awesome was Julie Dragony, who patiently helped me make all the decisions I was waffling on, just like a friend would. No pressure - only awesomeness. I'm such a fan!

January 7, 2026
Unprompted review
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Reply from RC Willey - Reno

Hi Karen! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 4 out of 5 stars

Delivery

The gentlemen who delivered our washer, dryer and refrigerator were very pleasant and knowledgeable. Zero complaints with our delivery!

The only hiccup that occurred was that our perfectly running refrigerator that they moved into the garage, no longer worked after it was moved. We have tried troubleshooting every scenario, but it is still dead. We have a repair person coming out tomorrow.

I'd say that 2/3 of my house is furnished with RC Willey furniture and appliances, and even despite this happening, I will 100% go back to them again.

March 10, 2026
Unprompted review
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Reply from RC Willey - Reno

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Very helpful salesman who took time…

Very helpful salesman who took time with us and was very knowledgeable.

March 9, 2026
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Reply from RC Willey - Reno

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

From the visit to the store

From the visit to the store, to the sales interaction, to the delivery, it has been fantastic!

We love our new leather sofa as well as the coffee table we picked up a few months back. Can't say enough great things!

March 5, 2026
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Reply from RC Willey - Reno

Hi Brett! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon. Have a great weekend!

Rated 5 out of 5 stars

Sales staff is great

Sales staff is great. Greeter was so pleasant when we entered the store!

March 1, 2026
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Reply from RC Willey - Reno

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

RC Willeys has a great selection and prices. .

RC Willeys has been great. We always love shopping here. Top notch selection, awesome customer service, and especially amazing prices. I always know that we will be taken care of at RC Willeys. Shout out to our sales men Michael in couches and Young in TV’s. You guys made are experience fantastic we will be back. Thank you.

February 26, 2026
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Reply from RC Willey - Reno

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Service is very efficient

Service is very efficient. Both on the phone and with the delivery people. You carry good products.

February 26, 2026
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Reply from RC Willey - Reno

Thank you so much for the positive feedback about our customer service and delivery! We are so glad to hear that our team made sure they could make your experience great.

Rated 5 out of 5 stars

Kirsty furniture manager & Jessica in…

Kirsty furniture manager & Jessica in sales are wonderful at getting things done & give great customer service! Kirsty did the right thing and helped me out a lot. I’m a very satisfied customer.

February 22, 2026
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Reply from RC Willey - Reno

Hi Marlene! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon. Have a great week!

Rated 5 out of 5 stars

Awesome service

Awesome service

February 15, 2026
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Reply from RC Willey - Reno

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

I had specific dimensional requirements…

I had specific dimensional requirements to meet, and Daryl was very helpful searching for an appropriate model to meet my needs after the recommended model was determined to not fit. Ordering and delivery coordination were very smooth.

January 22, 2026
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Reply from RC Willey - Reno

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon. Have a great week!

Rated 5 out of 5 stars

Thank you.

Jade and Shannon were both very friendly, courteous, and professional.
Thank you,
Mitch G

January 22, 2026
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Reply from RC Willey - Reno

We appreciate you taking the time to share your positive experience. We're happy to hear that you found our team to be professional.

Rated 4 out of 5 stars

Ordering process was clear about what…

Ordering process was clear about what was being paid for i.e. what was included in the installation fee for washer and dryer. It was much more straightforward than other sites.

January 19, 2026
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Reply from RC Willey - Reno

We appreciate you taking the time to leave us a review. We're happy to hear that our ordering process was clear and straightforward for your washer and dryer installation.

Rated 5 out of 5 stars

No pressure

No pressure, no hassle shopping. Easy well informed delivery experience. Delivery guys did a great job. Very professional delivery crews.

January 14, 2026
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Reply from RC Willey - Reno

Thank you, Vance, for providing us with your feedback! We are so glad to hear you found shopping with us hassle free with no pressure. We're also happy that our delivery team made sure to be professional and did a great job delivering your products!

Rated 5 out of 5 stars

Great customer service like always

Great customer service like always

December 27, 2025
Unprompted review
RC Willey - Reno logo

Reply from RC Willey - Reno

Hi Jason! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

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