RC Willey - Reno Reviews 353

TrustScore 4.5 out of 5

4.3

1201 Steamboat Pkwy, 89521 Reno, NV, US


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Rated 5 out of 5 stars

My Lg tv warranty I purchased expired after 5 yrs and I managed to save the paperwork. I never had to implement the warranty with any repairs. I called because RC Willey offers a buyback at 50% of... See more

Company replied

Rated 5 out of 5 stars

Love RC Willey's selection, prices, quality - the works. What made my actual purchasing experience so over-the-top awesome was Julie Dragony, who patiently helped me make all the decisions I was waffl... See more

Company replied

Rated 2 out of 5 stars

First Delivery....Furniture Damaged. Only one out of four pieces received. Second Delivery....remaining three pieces, un-assembled, still in multiple boxes. When drivers tried to put together, real... See more

Company replied

Rated 5 out of 5 stars

Lane Nakao was our salesperson for the carpet we purchased. Lane did an excellent job. He kept us informed of all of the critical parts of the purchase: we knew when the carpet was delivered, he helpe... See more

Company replied


Company details

  1. Furniture Store
  2. Appliance Store
  3. Electronics Store
  4. Flooring Store
  5. Home Goods Store
  6. Mattress Store

Written by the company

RC Willey is a furniture store, electronics store, appliance store, mattress store, and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all your home furnishings needs. Visit one of our beautiful showrooms or shop the biggest brands online 24/7. For over 90 years RC Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you. At RC Willey you'll recognize famous brand names that mean quality and lasting value. Broyhill, Flexsteel, Lane, Natuzzi, AICO, Pulaski, Schnadig, are just a few of the quality manufacturers we carry. Nobody has the vast furniture selection of RC Willey or the ability to deliver such a selection in just a few short days. Our founder, Rufus Call Willey, found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability. General Electric, Whirlpool, LG, Maytag, Amana, KitchenAid and many others. In our Home Electronics department you'll find a huge selection of flat panel televisions, DVD and Blu-ray players, home audio systems, computers, camcorders and much more. You will find some of the finest brand names including Sony, Mitsubishi, Toshiba, LG, Samsung, and others. We carry everything from the newest state-of-the-art products to models designed for the budget-minded consumer. When it comes to floor coverings, RC Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation. Our mattress department features more name-brand merchandise than you'll find anywhere. Serta®, Spring Air®, Simmons® and Tempur-Pedic® can all be found at one of our stores. Not only will you find your dream mattress, but we'll even pick-up and remove your old bedding for free! How can RC Willey make this all so affordable? Our distribution warehouses are local. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers. Customer service is an important RC Willey tradition and so is our RC Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We offer several different payment plans making it easy and affordable for you to make "Your Home. Your Way". Today at RC Willey, we promise to bring you the world's finest merchandise at the absolute lowest prices. RC Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees the lowest price on name-brand merchandise. RC Willey stands beside you, whether you are just starting out, establishing new credit or looking to furnish your dream home. We will go the extra mile to help you find a payment plan that works within your budget. Applying for one of our payment plans is easy! Just fill-out the online form or apply in-store. Either way, RC Willey makes it simple to find a payment plan that is right for you. Your RC Willey Payment Plan is designed to give you the customer, confidence of low interest rates, low monthly payments and optional Credit Protection Insurance. And, with features like Online Bill Pay and paperless statements you can access your secure account 24 hours a day.

RC Willey

Written by the company

Committed to You
For the past 90 years, we have been committed to providing our customers the best furniture, appliances, and electronics at an affordable rate. We look forward to many more years of serving our communities.

Affordable Prices Guaranteed

Affordable furniture, appliances, and electronics since 1932

When you shop with RC Willey you can expect to find some of the best, affordable prices on furniture, appliances, electronics, and mattresses. Find top brands when you shop in-store or online

Contact info

  • 1201 Steamboat Pkwy, 89521, Reno, NV, United States

  • 7753374600

4.3

Excellent

TrustScore 4.5 out of 5

353 reviews

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Rated 5 out of 5 stars

Great price and delivery

We got a great price on a recliner! it was delivered on the day they said it would arrive and during the reasonable time period they said it would. The delivery team was very helpful and efficient!

December 31, 2025
Unprompted review
RC Willey - Reno logo

Reply from RC Willey - Reno

Hi Christiane! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Excellent service

Excellent service
Thank you for helping me on my purchase, great staff very professional.

December 31, 2025
Unprompted review
RC Willey - Reno logo

Reply from RC Willey - Reno

Hi Jose! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 2 out of 5 stars

My email said I could pick up my…

My email said I could pick up my purchase in store on December 23, 2025. I called the number in the email 30 minutes before arriving as instructed only to find out my product was still in the warehouse in SLC. Not a major issue but a bit annoying nonetheless.

December 23, 2025
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Reply from RC Willey - Reno

We apologize for the inconvenience you experienced with your most recent order. Taking a look at your account, we do see that your product is ready for pickup today at our Reno store location. If you need any assistance with your order, please contact our customer service office at 775-337-4600 and our team will be glad to help.

Rated 5 out of 5 stars

Great Store

Great Store! easy access to view furniture. Excellent customer service. Very professional

November 29, 2025
RC Willey - Reno logo

Reply from RC Willey - Reno

Thank you, Pamela, for the fantastic review! We're glad that our team made you feel welcome and that you found all our furniture easy to view. We appreciate your support and hope to see you again soon!

Rated 5 out of 5 stars

Professional installer who respected…

Professional installer who respected our home and did a great job installing our carpets.

December 8, 2025
RC Willey - Reno logo

Reply from RC Willey - Reno

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Returned

I needed to return some end tables because they just weren’t what I wanted. They returned them fast and efficient, no questions asked.

November 9, 2025
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Reply from RC Willey - Reno

Hi Tracy! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 1 out of 5 stars

NO CALL BACK

I requested a call back for help and never received a call back. The customer service proved to be worthless. I had to figure everything out for myself

December 3, 2025
RC Willey - Reno logo

Reply from RC Willey - Reno

I apologize for the inconvenience and frustration you have experienced. We appreciate your feedback, and we will pass this information along to the appropriate management for internal review. If you need any other assistance, please call our Reno store at 775-337-4600.

Rated 5 out of 5 stars

Rcwilley in Reno has the best…

Rcwilley in Reno has the best environment, always friendly and super helpful. They always have what I’m looking for! Everyone is so nice and welcoming. I enjoy my trips to Rcwilley!

November 18, 2025
Unprompted review
RC Willey - Reno logo

Reply from RC Willey - Reno

Hi Jose! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 1 out of 5 stars

Status of item was incorrect

Placed an order online for something that said was “In Store Available for pick up” called the next morning to schedule pick up and they said they didn’t have it in store and would need to ship it from Utah to Reno.

November 25, 2025
RC Willey - Reno logo

Reply from RC Willey - Reno

We apologize for the inconvenience with your recent order. We show on your account that this order was canceled. If you do need any further assistance, please reach out to our Online Help Desk office at (888)-584-5156 and we will be glad to help.

Rated 1 out of 5 stars

Did not receive my delivery

Did not receive my delivery

November 20, 2025
RC Willey - Reno logo

Reply from RC Willey - Reno

Hi Mathew! Our records show that your order was placed yesterday, 11/20/25 and your delivery is scheduled for 11/25/25. We do not offer same day delivery. You will receive an estimated two-hour time frame for your delivery the evening before via automated email/text message. Please call our online help desk at 888-584-5156, option 1 if you need any assistance with your online order.

Rated 5 out of 5 stars

Carpet removal crew arrived on time

Carpet removal crew arrived on time. Removed all heavy furniture, pulled up old carpet. Were friendly and polite; explained what needed to be done. Handled furniture carefully. Carpet delivered was checked to be sure it was what we ordered and were happy with it. All three installers worked hard!

November 18, 2025
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Reply from RC Willey - Reno

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 4 out of 5 stars

Our sales person was great she worked…

Our sales person was great she worked with us to help us get the best carpet that works for our lifestyle.
The carpet installation came out great.
Was surprised there was a big piece of carpet left over in our living room.

November 5, 2025
RC Willey - Reno logo

Reply from RC Willey - Reno

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Very Good Communication

Not only was the price competitive, but the communication was outstanding up to and even after delivery.

November 12, 2025
RC Willey - Reno logo

Reply from RC Willey - Reno

Hi Douglas! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Awesome people

October 30, 2025
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Reply from RC Willey - Reno

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

This store has everything!

Friendly staff and they always have deals.

October 26, 2025
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Reply from RC Willey - Reno

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

The price was really good on our new…

The price was really good on our new refrigerator. The person who helped us select it was very knowledgeable and helpful. The two delivery guys were awesome. They figured out how to get the refrigerator through a small doorway, and set up the refrigerator very nicely. I won’t buy appliances anywhere else.

October 24, 2025
Unprompted review
RC Willey - Reno logo

Reply from RC Willey - Reno

Hi Larry! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Great service

Timing was sorta wacky, but life happens and we were not in a rush. Driver and his assistant were very very nice and did everything quickly!

October 10, 2025
Unprompted review
RC Willey - Reno logo

Reply from RC Willey - Reno

Hi Alyson! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

timeliness

timeliness, professionalism and good personalities.

September 26, 2025
RC Willey - Reno logo

Reply from RC Willey - Reno

Hi Jim! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Great phone service

I ordered online and hadn't received an email so I called. The gentleman that helped me was very kind and knew exactly what was needed. I received my receipt.

October 2, 2025
RC Willey - Reno logo

Reply from RC Willey - Reno

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

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