RC Willey - Sacramento / Elk Grove Reviews 

Huge Store. Beautiful store. People were friendly and helpful. My only constructive feedback is that I placed an online order for an electronic product. I received an email indicating that the order was ready for pickup. I arrived first thing in the morning to pickup and no one had even pulled the order. There were only 2 in the store in an open bin. Anyone could have purchased them earlier that morning and I would have driven there and RC Willeys would not have any inventory to fulfill my order. When the email goes out indicating that the order is ready for pickup, RC Willeys should have pulled the item and secured it. This is fundamental. Customers will not be happy if they show up and their pre-purchased item is was sold. Luckily I showed up first thing in the morning.

Great customer support. PS5 portable remote player was in stock as it is very hard to get your hands on.

Ordered online for pickup that said it would be available same day. I called will call and they said they did not have it and would have to be shipped from the warehouse and wasn’t even sure when it would come in but to try next week to call. Misrepresentation online on when it would be available.

I LOVE LOVE LOVE your store, your employees and everything about your store

Have never thought that shopping can be this easy. Fair price, fast delivery. What else do you need?

Fast service for appliance pickup. Two store associates helped load my new clothes washer into my vehicle.

I had trouble ordering an item online and called the help number and the representative was patient, kind, and friendly ,taking time in explaining to me the correct way to do my ordering .
I took m ore timer me to understand how to do and she never rushed to get me off the phone like other companies and i really appreciated that.

My salesperson, Kate Donovon, was so nice! She took her time to show me different recliners. I not only bought the recliner but a couch too! I have purchased many items from RC Willey, all great. Kate should be rewarded for kindness and professionalism. Very happy repeat customer!

Great sale, easy peasy!

Everything about my refrigerator buying experience was outstanding. The sales associate Sotero Arce was extremely professional and helpful in making my product choice. Messages regarding delivery were great. The delivery guys, Robert H. and Eric Vergara, were beyond 5 star professional and friendly. Delivery was right on time as promised. I strongly recommend RC Willey to everyone I know. No better company exists!

Great customer service

Great customer service and great products. Love shopping at there.

Easy to shop on line....great service from customer pick-up at the Sacramento store...

Easy shopping in store and online

Mai Sosa was such a great person very helpful and humble person will most definitely go back to her for anything!!!!

Whether visiting online or in person, I love the shopping experience.

Friendly and helpful

We were looking for a new refrigerator for our kitchen, and it was recommended that we go to RC Willey by a friend. We had a great experience, and received attentive help from Andrew, who helped us find exactly what both my husband and I wanted. We will definitely be back for any future purchases.

I thought RC Willey was a reputable business, which is why I spent over $ 3,000 on a desk for my den. I am shocked about the absolutely Horrible customer service I am receiving. My desk was suppose to be delivered Aug 3rd but there someone pulled the wrong desk. New date was Aug 10th. Now they say the correct desk was pulled but the wrong hutch. My new date is suppose to be the 17th. I called to get it sooner because I am leaving town the 17th. I was told they would call me back by 7pm and no call from customer service. This is ridiculous!!!

I went into the store and found a loveseat in the clearance department I was interested in. I noted the measurements and went home to make sure it would fit in my space. I returned a couple of days later to purchase it. I was then told by a salesperson I’d have to pick up the loveseat myself. She said I had to spend $1,000 or more in the clearance department before delivery would be offered. This was despite the fact that on on-line advertisement offered free delivery for a year after an initial payment of $99. I became really annoyed when she kept saying that’s just the way it is, no exceptions. And instead of saying she’d call a manager over for me, she walked away. I went to the cashier and asked to speak to a manager. Dustin was very helpful, he explained the policy and then proceeded to waive the requirement. I’ve shopped at RC Willey before and now I will continue to do so because of employees like him.