RC Willey - Sacramento / Elk Grove Reviews 

226
TrustScore 4 out of 5

4.1

8340 Delta Shores Cir, 95832 Sacramento, CA, US


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Rated 1 out of 5 stars

Our family has purchased nearly $10,000 worth of appliances and furniture from RC Willey. It was our favorite store for major purchases—including multiple couches, a refrigerator, and a bed. We lo... See more

Company replied

Rated 5 out of 5 stars

Every purchase, every interaction and every visit has been so easily managed. We just furnished three rooms in our home and RC Willey had everything we needed at the right price. They're delivery prog... See more

Company replied

Rated 5 out of 5 stars

We went there in the delta Shore outlet -Sacramento and purchased furniture and received excellent customer service through the Sales Executive Mr.'Mike Carrasco'.He is out and out gentleman and guide... See more

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Rated 5 out of 5 stars

The salesman who assisted us was very knowledgeable and not pushy, he did everything according to what we were asking and looking for. When it came time to finalize our purchase, the system went down,... See more

Company replied


Company details

  1. Furniture Store
  2. Appliance Store
  3. Electronics Store
  4. Flooring Store
  5. Home Goods Store
  6. Mattress Store

Written by the company

RC Willey is a furniture store, electronics store, appliance store, mattress store, and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all your home furnishings needs. Visit one of our beautiful showrooms or shop the biggest brands online 24/7. For over 90 years RC Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you. At RC Willey you'll recognize famous brand names that mean quality and lasting value. Broyhill, Flexsteel, Lane, Natuzzi, AICO, Pulaski, Schnadig, are just a few of the quality manufacturers we carry. Nobody has the vast furniture selection of RC Willey or the ability to deliver such a selection in just a few short days. Our founder, Rufus Call Willey, found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability. General Electric, Whirlpool, LG, Maytag, Amana, KitchenAid and many others. In our Home Electronics department you'll find a huge selection of flat panel televisions, DVD and Blu-ray players, home audio systems, computers, camcorders and much more. You will find some of the finest brand names including Sony, Mitsubishi, Toshiba, LG, Samsung, and others. We carry everything from the newest state-of-the-art products to models designed for the budget-minded consumer. When it comes to floor coverings, RC Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation. Our mattress department features more name-brand merchandise than you'll find anywhere. Serta®, Spring Air®, Simmons® and Tempur-Pedic® can all be found at one of our stores. Not only will you find your dream mattress, but we'll even pick-up and remove your old bedding for free! How can RC Willey make this all so affordable? Our distribution warehouses are local. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers. Customer service is an important RC Willey tradition and so is our RC Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We offer several different payment plans making it easy and affordable for you to make "Your Home. Your Way". Today at RC Willey, we promise to bring you the world's finest merchandise at the absolute lowest prices. RC Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees the lowest price on name-brand merchandise. RC Willey stands beside you, whether you are just starting out, establishing new credit or looking to furnish your dream home. We will go the extra mile to help you find a payment plan that works within your budget. Applying for one of our payment plans is easy! Just fill-out the online form or apply in-store. Either way, RC Willey makes it simple to find a payment plan that is right for you. Your RC Willey Payment Plan is designed to give you the customer, confidence of low interest rates, low monthly payments and optional Credit Protection Insurance. And, with features like Online Bill Pay and paperless statements you can access your secure account 24 hours a day.

RC Willey

Written by the company

Committed to You
For the past 90 years, we have been committed to providing our customers the best furniture, appliances, and electronics at an affordable rate. We look forward to many more years of serving our communities.

Affordable Prices Guaranteed

Affordable furniture, appliances, and electronics since 1932

When you shop with RC Willey you can expect to find some of the best, affordable prices on furniture, appliances, electronics, and mattresses. Find top brands when you shop in-store or online

Contact info

  • 8340 Delta Shores Cir, 95832, Sacramento, CA, United States

  • 916-665-3100

4.1

Great

TrustScore 4 out of 5

226 reviews

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4.1

All reviews

(226)

981 reviews in the last 12 months

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Rated 1 out of 5 stars

Bought a sectional reclining couch

Bought a sectional reclining couch. Everyone including manager was very rude. Sales associate never mentioned about the warranty we could have bought. Couch defect. Loved RC Willey but will never buy from them again.

July 8, 2023
Unprompted review
RC Willey - Sacramento / Elk Grove logo

Reply from RC Willey - Sacramento / Elk Grove

Hi Kay! Please email us at customer.support@rcwilley.com with you order number, phone number, or account number so we can look into this for you.

Rated 5 out of 5 stars

Very kind and helpful

Good service polite

July 18, 2023
RC Willey - Sacramento / Elk Grove logo

Reply from RC Willey - Sacramento / Elk Grove

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 1 out of 5 stars

3 times we’re ordered and they’re…

3 times we’re ordered and they’re always have something reason like the warehouse too far in Utah or some damage when shipping….. and the last time they just canceled….. is unprofessional working with RC Willey.

July 19, 2023
Unprompted review
RC Willey - Sacramento / Elk Grove logo

Reply from RC Willey - Sacramento / Elk Grove

We apologize greatly for inconvenience caused to you in your multiple deliveries, we will pass your feedback along to review internally. if you have more you'd like to report or another issue, please feel free to email us at customer.support@rcwilley.com

Rated 5 out of 5 stars

Friendly, helpful, excellent customer service

I was in the market for a sectional couch and wanted it to be from a retailer known for home furnishings. RC Willy was the first place that popped in my head, and that’s where I went. I stopped into the Delta Shores RC Willy located close by my house and was pleasantly greeted by Maureen Shareef. She showed me around and got me exactly what I needed. Everyone in the store is extremely helpful and friendly. I was in a rush and accidentally ordered the wrong facing of the chaise on my set and Maureen was able to fix it right over the phone saving me time and the hassle of driving back out to the store. Setting up delivery was a breeze and I was able to buy 7 years of protection for my furniture investment. I will definitely be back to buy more furniture items from Maureen.

July 16, 2023
Unprompted review
RC Willey - Sacramento / Elk Grove logo

Reply from RC Willey - Sacramento / Elk Grove

Thank you very much for he thoughtful 5-Star review, we greatly appreciate the kind words and positive rating, we are very much happy to hear you had an easy time shopping and getting your issue fixed and that our Sales rep was so helpful. thank you for choosing RC Willey and have a wonderful day!

Rated 5 out of 5 stars

Service an quality

My experience with RC Willeys is always first class. Reps are always professional an efficient, which is why
i will always keep coming back.
i have purchased 3 JBL 710 speakers
they are awesome i could not be more happier!

July 15, 2023
RC Willey - Sacramento / Elk Grove logo

Reply from RC Willey - Sacramento / Elk Grove

Thank you for the 5 star review.

If there is anything else we can help you with please reach out to customer.support@rcwilley.com or call 801-596-6950.

We know there are many options out there for your home furnishing needs, and we are happy you trust us to help you.

We look forward to seeing you again soon.

Rated 4 out of 5 stars

Everyone was very helpful and friendly

Everyone was very helpful and friendly. The only reason I didn't give 5 stars is because of the shipping being so expensive for out of area shoppers.

July 12, 2023
RC Willey - Sacramento / Elk Grove logo

Reply from RC Willey - Sacramento / Elk Grove

Thank you for the 4 star review.

If there is anything else we can help you with please reach out to customer.support@rcwilley.com or call 801-596-6950.

We know there are many options out there for your home furnishing needs, and we are happy you trust us to help you.

We look forward to seeing you again soon.

Rated 5 out of 5 stars
RC Willey - Sacramento / Elk Grove logo

Reply from RC Willey - Sacramento / Elk Grove

Thank you very much for the 5-Star review, we greatly appreciate the positive rating and we hope you have a wonderful rest of your day!

Rated 5 out of 5 stars

Love RC Willey

Every purchase, every interaction and every visit has been so easily managed. We just furnished three rooms in our home and RC Willey had everything we needed at the right price. They're delivery program makes it so easy and they're great about placing your purchases exactly where you want them. Highly recommend for your next interior or exterior home decor needs.

June 19, 2023
RC Willey - Sacramento / Elk Grove logo

Reply from RC Willey - Sacramento / Elk Grove

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

The associate try asking me to pick up…

The associate was great.i didn’t know she help me get free delivery cause I didn’t know they have minimum $300 policy for delivery.

May 27, 2023
Unprompted review
RC Willey - Sacramento / Elk Grove logo

Reply from RC Willey - Sacramento / Elk Grove

Hi Lin! We do have a minimum charge requirement of $300 for delivery. Your order is lower than that amount, but your salesperson did make an exception for you and scheduled your order for delivery.

Rated 5 out of 5 stars

The best customer service I have ever…

The best customer service I have ever received. Professional and very courteous.

May 23, 2023
RC Willey - Sacramento / Elk Grove logo

Reply from RC Willey - Sacramento / Elk Grove

Thank you for the thoughtful 5-Star review, we greatly appreciate the positive rating and we hope you have a wonderful day!

Rated 5 out of 5 stars

Online order

Placing the order online was simple and quick.
Picking up my order was very efficient and the items were handled with care by the staff.

May 12, 2023
RC Willey - Sacramento / Elk Grove logo

Reply from RC Willey - Sacramento / Elk Grove

Hi Jeff! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Cooktop

Clean showroom. Friendly and courteous staff. Never felt pressured. Staff allowed me to shop without being interrupted but was helpful when need be.

May 6, 2023
RC Willey - Sacramento / Elk Grove logo

Reply from RC Willey - Sacramento / Elk Grove

Hi LJ! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Very helpful and knowledgeable sales…

Very helpful and knowledgeable sales person. Delivery excellent.

May 8, 2023
RC Willey - Sacramento / Elk Grove logo

Reply from RC Willey - Sacramento / Elk Grove

Hi Susan! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Great Customer Service

The gentlemen that brought our range to the car and loaded it up was very polite and informed me I could bring in my old one to be recycled. I didn’t know that and very much appreciated it. Then when I dropped off the old one they were great again. Thank you!!

April 14, 2023
RC Willey - Sacramento / Elk Grove logo

Reply from RC Willey - Sacramento / Elk Grove

Thank you for the 5 star review.

If there is anything else we can help you with please reach out to customer.support@rcwilley.com or call 801-596-6950.

We know there are many options out there for your home furnishing needs, and we are happy you trust us to help you.

We look forward to seeing you again soon.

Rated 1 out of 5 stars

I vowed never to buy from this…

I vowed never to buy from this establishment months ago after a debacle surrounding a major purchase of a sectional sofa. Unfortunately the resolution left a credit on the books. Having no desire to leave money on the table we decided to put it towards a dishwashe 4/18/23. We paid for installation and the item arrived 4/25/2. After about 60 minutes the installer said the washer was defective and he could do nothing more. He picked up his tool box and walked out. I assumed he would return with further explanation; wrong, he was long gone. No dishwasher and the old one JenAir which still worked was gone in the back of his truck. Needless to say, I was not happy again. After several angry telephone calls I was told the situation would be corrected, Yesterday, they tried again. So far the dishwasher does not leak and has not flipped a circuit breaker. Never Again!!

April 28, 2022
Unprompted review
RC Willey - Sacramento / Elk Grove logo

Reply from RC Willey - Sacramento / Elk Grove

Thank you for the review and feedback, We apologize you've had a negative and inconvenient experience with us, we will be passing along your feedback to help improve the overall experience. if theres additional info you'd like to report or another issue arises please reach out to us at customer.support@rcwilley.com

Rated 5 out of 5 stars

The on line deals never even stepped in…

The on line deals never even stepped in the store

April 13, 2023
RC Willey - Sacramento / Elk Grove logo

Reply from RC Willey - Sacramento / Elk Grove

Thank you for the 5-Star review, we greatly appreciate the positive rating and we thank you for choosing RC Willey. we hope you have a wonderful day!

Rated 5 out of 5 stars

Great selection, service, good sales

Helpful employees, beautiful store, clearance areas and ongoing sales

April 13, 2023
Unprompted review
RC Willey - Sacramento / Elk Grove logo

Reply from RC Willey - Sacramento / Elk Grove

Thank you for choosing to come into our Elk Grove location and for taking time to pass along your feedback! Hope you have a great Friday and that we see you again soon!

Rated 5 out of 5 stars

Great customer service

Great customer service, had a rare oven/microwave that I couldn't find anywhere else. Good prices, too.

April 10, 2023
RC Willey - Sacramento / Elk Grove logo

Reply from RC Willey - Sacramento / Elk Grove

Thank you for the 5 star review.

If there is anything else we can help you with please reach out to customer.support@rcwilley.com or call 801-596-6950.

We know there are many options out there for your home furnishing needs, and we are happy you trust us to help you.

We look forward to seeing you again soon.

Rated 5 out of 5 stars

Fabulous store and experience

Fabulous store and experience! Prompt and courteous service have made several purchases and will be back!

March 25, 2023
RC Willey - Sacramento / Elk Grove logo

Reply from RC Willey - Sacramento / Elk Grove

Thank you for the thoughtful 5-Star review, we greatly appreciate the positive rating and kind words and we hope you have a wonderful day!

Rated 5 out of 5 stars

It's very easy to buy either in the…

It's very easy to buy either in the store or online. The sales associates are great. Very knowledgable, friendly and helpful. I trust RCWilley

March 11, 2023
RC Willey - Sacramento / Elk Grove logo

Reply from RC Willey - Sacramento / Elk Grove

Hi Roberta! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

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