RC Willey - Salt Lake Reviews 

381
TrustScore 4 out of 5

4.2

2301 S 300 W, 84115 Salt Lake City, UT, US


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Rated 5 out of 5 stars

Dave Anderson was incredible to work with. He was knew the inventory, delivery details and offered some great alternatives. We ended up buying about 3X what we had planned because he helped us find so... See more

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Rated 4 out of 5 stars

Order arrived in a timely manner. Only Negative was the driver never called me. I live far from an RC W. so I was pleased with the overall transaction but the third party delivery service out of SLC c... See more

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Rated 1 out of 5 stars

RC Willey is the only place I have seen that offers credit but does not offer auto pay and does not make any real attempt to contact you for payment. They just tack on late fees and interest and re... See more

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Rated 5 out of 5 stars

I have been a customer since 1983...when I moved into my condo after retiring..floors carpet furniture appliances all Rcwilley. Others sound good but don't provide the customer service Rcwilley provid... See more

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Company details

  1. Furniture Store
  2. Appliance Store
  3. Electronics Store
  4. Flooring Store
  5. Home Goods Store
  6. Mattress Store

Written by the company

RC Willey is a furniture store, electronics store, appliance store, mattress store, and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all your home furnishings needs. Visit one of our beautiful showrooms or shop the biggest brands online 24/7. For over 90 years RC Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you. At RC Willey you'll recognize famous brand names that mean quality and lasting value. Broyhill, Flexsteel, Lane, Natuzzi, AICO, Pulaski, Schnadig, are just a few of the quality manufacturers we carry. Nobody has the vast furniture selection of RC Willey or the ability to deliver such a selection in just a few short days. Our founder, Rufus Call Willey, found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability. General Electric, Whirlpool, LG, Maytag, Amana, KitchenAid and many others. In our Home Electronics department you'll find a huge selection of flat panel televisions, DVD and Blu-ray players, home audio systems, computers, camcorders and much more. You will find some of the finest brand names including Sony, Mitsubishi, Toshiba, LG, Samsung, and others. We carry everything from the newest state-of-the-art products to models designed for the budget-minded consumer. When it comes to floor coverings, RC Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation. Our mattress department features more name-brand merchandise than you'll find anywhere. Serta®, Spring Air®, Simmons® and Tempur-Pedic® can all be found at one of our stores. Not only will you find your dream mattress, but we'll even pick-up and remove your old bedding for free! How can RC Willey make this all so affordable? Our distribution warehouses are local. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers. Customer service is an important RC Willey tradition and so is our RC Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We offer several different payment plans making it easy and affordable for you to make "Your Home. Your Way". Today at RC Willey, we promise to bring you the world's finest merchandise at the absolute lowest prices. RC Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees the lowest price on name-brand merchandise. RC Willey stands beside you, whether you are just starting out, establishing new credit or looking to furnish your dream home. We will go the extra mile to help you find a payment plan that works within your budget. Applying for one of our payment plans is easy! Just fill-out the online form or apply in-store. Either way, RC Willey makes it simple to find a payment plan that is right for you. Your RC Willey Payment Plan is designed to give you the customer, confidence of low interest rates, low monthly payments and optional Credit Protection Insurance. And, with features like Online Bill Pay and paperless statements you can access your secure account 24 hours a day.

RC Willey

Written by the company

Committed to You
For the past 90 years, we have been committed to providing our customers the best furniture, appliances, and electronics at an affordable rate. We look forward to many more years of serving our communities.

Affordable Prices Guaranteed

Affordable furniture, appliances, and electronics since 1932

When you shop with RC Willey you can expect to find some of the best, affordable prices on furniture, appliances, electronics, and mattresses. Find top brands when you shop in-store or online

Contact info

  • 2301 S 300 W, 84115, Salt Lake City, UT, United States

  • 8014613800

4.2

Great

TrustScore 4 out of 5

381 reviews

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4.2

All reviews

(381)

959 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing & Awesome

Customer Service very much appreciated

May 23, 2024
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

Thank you for the 5-Star review and feedback!

Rated 5 out of 5 stars

Following through with care for my…

Following through with care for my product assembly and providing me with the brackets for new Knickerbocker Embrace bed frame and new Huey bed board.

May 23, 2024
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

Thank you for the 5-star review.

If there is anything else we can help you with please reach out to customer.support@rcwilley.com or call 801-596-6950.

We look forward to seeing you again soon.

Rated 5 out of 5 stars
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Used my credit for a purchase at Big O…

Used my credit for a purchase at Big O tires. The clerk there had no idea how that worked. Told him to call RC Wiley credit department and they walked him thru the process quickly.

May 7, 2024
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

Thank you for the 5-Star review and feedback!

Rated 5 out of 5 stars

Very helpful and clearly explained the…

Very helpful and clearly explained the purchase process. Not in a hurry to get me off the phone

April 24, 2024
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

Thank you for the 5-star review.

If there is anything else we can help you with please reach out to customer.support@rcwilley.com or call 801-596-6950.

Rated 2 out of 5 stars

Delivery missed

I was supposed to receive a lawn mower today but somebody at RC willey forgot to verify a number and it wasn't shipped, so it will be here on Friday. Maybe. I suppose if somebody forgets again it might not be delivered on Friday either. I could have just gone to the store to pick it up but thought delivery would be more convenient. Nothing offered to make up for the hassle just "Sorry it will be there Friday." Pretty disappointing.

April 15, 2024
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

Thank you for the review and feedback on this. We greatly apologize for the inconvenience caused to you and for the negative experience you have had. We will be passing this feedback along for review, if you need to reach out to us directly about your order or delivery you can do so at 888-584-5156 Option 1

Rated 2 out of 5 stars

Product was VERY poor quality

Product was VERY poor quality . Could not hold any weight. Support pieces were different colors. Did not match. Expected more from RC Willey. Drawer bottoms could not hold 4 pairs of jeans without sagging and causing the drawer to malfunction. DO NOT BUY THESE PRODUCTS.

April 5, 2024
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

I apologize for the inconvenience you have experienced with your online order. Please call our online help desk at 888-584-5156, option 1 for assistance.

Rated 4 out of 5 stars

Very Good

Very Good, The agent was able to help me quick and fast

April 4, 2024
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

We came in to update our account and…

We came in to update our account and place a bar stool order. Everyone was efficient and took good care of us.

April 3, 2024
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

Hi Nancy! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Seemed to work well

Seemed to work well, more after we get the delivery.

March 31, 2024
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

Hi Albert! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

When I contacted RC Willey with a…

When I contacted RC Willey with a product question, they returned my email within 15 minutes. Product was in stock ! Pickup was easy.

March 26, 2024
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

Hi Tim! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 1 out of 5 stars

Called 30 minutes before

Called 30 minutes before. No answer. Called back and confirmed order and told them I was on my way. Got there and texted order number and vehicle description. Waited 10 minutes before they text me that I had to come inside with ID and credit card. Then waited another 15 minutes before I got my order. Your system sucks. Customer follows instructions and you still take forever.

March 10, 2024
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

Hi James! I apologize for the inconvenience you have experienced. We do have to verify the ID and the card information of the account holder at the time of pick up for online orders. If you need any further assistance, please call our online help desk at 888-584-5156, option 1.

Rated 5 out of 5 stars

Great professional service

Great service, from quickly making a purchase recommendation, to on-time delivery of my new refrigerator. I would go back to my store again if the need arises. Professional service all the way around!

February 21, 2024
Unprompted review
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

Hi Anita! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. When I finally got someone to answer the phone on the email that said "call 30 minutes before you come" they acted like they didn't know what I was talking about. When I got there it was a shiz
Show

February 20, 2024
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

I apologize for the inconvenience you experienced with picking up your order. We will pass this information along to the store management for internal review.

Rated 5 out of 5 stars

I was in the market for a new laptop

I was in the market for a new laptop & decided to check with R.C. Willey, I found the right laptop that I wanted, I had no problems getting my order in & found out that I only had to wait for 2 days for delivery.

February 19, 2024
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

Thank you for the 5-Star review and feedback. We greatly appreciate your business and the kind words you had to share with us about your experience with our delivery!

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