Dave Anderson was incredible to work with. He was knew the inventory, delivery details and offered some great alternatives. We ended up buying about 3X what we had planned because he helped us find so... See more
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Order arrived in a timely manner. Only Negative was the driver never called me. I live far from an RC W. so I was pleased with the overall transaction but the third party delivery service out of SLC c... See more
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RC Willey is the only place I have seen that offers credit but does not offer auto pay and does not make any real attempt to contact you for payment. They just tack on late fees and interest and re... See more
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I have been a customer since 1983...when I moved into my condo after retiring..floors carpet furniture appliances all Rcwilley. Others sound good but don't provide the customer service Rcwilley provid... See more
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Company details
Written by the company
RC Willey is a furniture store, electronics store, appliance store, mattress store, and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all your home furnishings needs. Visit one of our beautiful showrooms or shop the biggest brands online 24/7. For over 90 years RC Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you. At RC Willey you'll recognize famous brand names that mean quality and lasting value. Broyhill, Flexsteel, Lane, Natuzzi, AICO, Pulaski, Schnadig, are just a few of the quality manufacturers we carry. Nobody has the vast furniture selection of RC Willey or the ability to deliver such a selection in just a few short days. Our founder, Rufus Call Willey, found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability. General Electric, Whirlpool, LG, Maytag, Amana, KitchenAid and many others. In our Home Electronics department you'll find a huge selection of flat panel televisions, DVD and Blu-ray players, home audio systems, computers, camcorders and much more. You will find some of the finest brand names including Sony, Mitsubishi, Toshiba, LG, Samsung, and others. We carry everything from the newest state-of-the-art products to models designed for the budget-minded consumer. When it comes to floor coverings, RC Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation. Our mattress department features more name-brand merchandise than you'll find anywhere. Serta®, Spring Air®, Simmons® and Tempur-Pedic® can all be found at one of our stores. Not only will you find your dream mattress, but we'll even pick-up and remove your old bedding for free! How can RC Willey make this all so affordable? Our distribution warehouses are local. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers. Customer service is an important RC Willey tradition and so is our RC Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We offer several different payment plans making it easy and affordable for you to make "Your Home. Your Way". Today at RC Willey, we promise to bring you the world's finest merchandise at the absolute lowest prices. RC Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees the lowest price on name-brand merchandise. RC Willey stands beside you, whether you are just starting out, establishing new credit or looking to furnish your dream home. We will go the extra mile to help you find a payment plan that works within your budget. Applying for one of our payment plans is easy! Just fill-out the online form or apply in-store. Either way, RC Willey makes it simple to find a payment plan that is right for you. Your RC Willey Payment Plan is designed to give you the customer, confidence of low interest rates, low monthly payments and optional Credit Protection Insurance. And, with features like Online Bill Pay and paperless statements you can access your secure account 24 hours a day.
RC Willey
Written by the company
- Committed to You
- For the past 90 years, we have been committed to providing our customers the best furniture, appliances, and electronics at an affordable rate. We look forward to many more years of serving our communities.
Affordable Prices Guaranteed
Affordable furniture, appliances, and electronics since 1932
When you shop with RC Willey you can expect to find some of the best, affordable prices on furniture, appliances, electronics, and mattresses. Find top brands when you shop in-store or online
Contact info
2301 S 300 W, 84115, Salt Lake City, UT, United States
- 8014613800
4.2
Great
381 reviews
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Great customer service
Great customer service. Handled my orders with care and in a timely manner.
July 10, 2024
Reply from RC Willey - Salt Lake
Thank you for your feedback on your experience with us and on our customer service department! Hope you have a great Thursday and hope to see you again soon!
great store
July 10, 2024
Reply from RC Willey - Salt Lake
Thank you for the 5-Star review and feedback!
As always Hai Dang provided fantastic…
As always Hai Dang provided fantastic service, he was very personal and professional.
July 6, 2024
Unprompted review
Reply from RC Willey - Salt Lake
Hi Ray! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
It's always a pleasure coming in and…
It's always a pleasure coming in and dealing with staff.
June 29, 2024
Reply from RC Willey - Salt Lake
James,
Thank you for the 5-star review.
If there is anything else we can help you with please reach out to customer.support@rcwilley.com or call 801-596-6950.
We know there are many options out there for your home furnishing needs, and we are happy you trust us to help you.
Everyone was pleasant and very helpful.
June 20, 2024
Reply from RC Willey - Salt Lake
Hi Mary! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
DIDN'T HAVE THE FRIDGE DOORS FOR A LEFT…
DIDN'T HAVE THE FRIDGE DOORS FOR A LEFT SWING WITH THE HANDELS ON THE RIGHT AS REQUESTED! COST ME TIME AND MONEY ESPECIALY BEING A PARAPLEGIC AND CONFINED TO A WHEELCHAIR CAUSING ME UNDO STRESS AND PHYSICAL EXERTION, NOT TO MENTION A EVEN LONGER DELAY TO HAVING A PAID FOR FRIDGE TO USE!
June 18, 2024
Reply from RC Willey - Salt Lake
Hi Brad! I apologize for the inconvenience you have experienced. We do not sell different fridges that have different door swings, but we do have fridges that can have the door swing changed on them. If the fridge you had ordered did not have the door swing changed, you could always call our customer service at 801-596-6950 to arrange for one of our service technicians to go out and change the door swing for you. Please call our customer service for further assistance.
Reply from RC Willey - Salt Lake
Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Replace 20 year old carpet!!
To start with we had a great experience in the carpet area with Steve. He helped us pick out a carpet that was on sale. Set it up for us with the financing and the delivery. The installers were amazing. They replaced 3 rooms of carpet, moving the heavy furniture for me and was done by noon!! I have purchased many furniture items from RC Willey. It's the best.
June 12, 2024
Reply from RC Willey - Salt Lake
Hi Barbara! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
My couch was not working properly when…
My couch was not working properly when I received it. I called the salesman that sold it to me and never received a call back. I was very disappointed with his customer service. I am not sure what I can do about my couch not working properly.
June 3, 2024
Reply from RC Willey - Salt Lake
Thank you for the review and feedback on this. We apologize for the inconvenience and negative experience you have had. We advise that you reach out to our Customer Service at 801-596-6950 or 801-461-3800 and our Reps here can assist you in resolving this issue.
It’s the staff
It’s the staff. We have been a customer for almost 30 years and have always worked with the one and only, Patty Davidson, who is the best. She is part time now
( deservedly so, hopefully the company did not cut her wages in half ) and is being
ably assisted by Brant Furiman, who has
big shoes to fill.
June 3, 2024
Reply from RC Willey - Salt Lake
Hi Herbert! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
I bought a couch and a loveseat two or…
I bought a couch and a loveseat two or three months ago. The couch has been delivered and I’ve been waiting for over a month for the loveseat now they’re charging me started charging me 50 a payment and I haven’t got the loveseat now they’re charged me $80 in interest in penalty or or whatever because I am a day late, I think I’ve been told that they’re gonna deliver it like four or five times but they don’t deliver it. I’m not too happy.
May 31, 2024
Reply from RC Willey - Salt Lake
We apologize for any misunderstanding with our financing. While you have not received your full order, you still have product in your home that you owe monthly payments for. If you would like to see about any option in differing your payment or getting that late fee waived, please contact our billing department at 801-461-3940
Great service
May 29, 2024
Reply from RC Willey - Salt Lake
Thank you for the 5-Star review and feedback!
Excellent products (Pure-Tech and…
Excellent products (Pure-Tech and Smart-Strand). Also, competent and professional sales team members: Van and Steve.
May 29, 2024
Reply from RC Willey - Salt Lake
Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Reply from RC Willey - Salt Lake
Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Our salesperson Ginger was excellent…
Our salesperson Ginger was excellent being so patient and knowledgeable.
Pablo and install crew were also wonderful.
Overall great experience!
May 29, 2024
Reply from RC Willey - Salt Lake
Hi Cheryl! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Reply from RC Willey - Salt Lake
Hi Matthew! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Bait and switch
I ordered Salt lake store but then had to travel to Orem to pick up the mattress. I never would have bought it if I knew I had go to Orem on memorial weekend bumper to bumper traffic for 3 hours
May 24, 2024
Reply from RC Willey - Salt Lake
Hi Steven! I apologize for the inconvenience you have experienced. Please call our online help desk at 888-584-5156, option 1 for assistance with your online order and to see if they can make any changes on your order pick up location for you.
Experience with furniture purchase was…
Experience with furniture purchase was excellent. Experience with carpet was very disappointing. For the second time purchasing carpet from RC Willey, the installer was unprofessional, and did a poor job. Unlike baseball, for us, 2 strikes and we are OUT when it comes to buying carpet at RC Willey.
May 18, 2024
Reply from RC Willey - Salt Lake
I apologize for the inconvenience you have experienced with your flooring order. Please call our Salt Lake store at 801-461-3800 and ask for the flooring department so they can look into this further for you.
I ordered a chest of drawers online…
I ordered a chest of drawers online that was to be delivered in approximately 5 days. Four weeks later I still don't have it. I spoke to Roseville and Utah staff, all of which told me it was "in transit".
Week 4 I spoke to Brian in Utah. Again, I got the "in transit" answer. I said, "I understand you have a new computer system and that can be frustrating and take awhile to work efficiently for everyone. However, everyone is looking at the same screen and telling me the same thing. You KNOW that 4 weeks later it is not still in transit". Do I need to cancel this or what". Brian was totally willing to "cancel my order, if that's what i wanted"!? I told him, "I WANT the dresser, but?". I waited patiently while he was checking 2 more times. Then we got disconnected and after all the information that was shared, I was very disappointed that Brian did not call me back.
The next day I called Utah customer support again. Brian wasn't at work but Aubrey said she'd look into it. She put me on hold a few times, but consistently came back on telling me her progress of identifying the problem, correcting the problem, verifying with a manager, and attaching the payment info to get this back on track.
THANK YOU AUBREY!!
Your dedication is a virtue and much appreciated!!
April 15, 2024
Reply from RC Willey - Salt Lake
Thank you for the review and feedback on this. We greatly apologize for the negative and inconvenient experience you have had with us. We are glad to here that Aubrey was able to assist you in getting that issue resolved.
RC willey has always been my friendly…
RC willey has always been my friendly affordable place to go.
May 23, 2024
Reply from RC Willey - Salt Lake
Thank you for the 5-Star review and feedback!
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