RC Willey - Salt Lake Reviews 

381
TrustScore 4 out of 5

4.2

2301 S 300 W, 84115 Salt Lake City, UT, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Dave Anderson was incredible to work with. He was knew the inventory, delivery details and offered some great alternatives. We ended up buying about 3X what we had planned because he helped us find so... See more

Company replied

Rated 4 out of 5 stars

Order arrived in a timely manner. Only Negative was the driver never called me. I live far from an RC W. so I was pleased with the overall transaction but the third party delivery service out of SLC c... See more

Company replied

Rated 1 out of 5 stars

RC Willey is the only place I have seen that offers credit but does not offer auto pay and does not make any real attempt to contact you for payment. They just tack on late fees and interest and re... See more

Company replied

Rated 5 out of 5 stars

I have been a customer since 1983...when I moved into my condo after retiring..floors carpet furniture appliances all Rcwilley. Others sound good but don't provide the customer service Rcwilley provid... See more

Company replied


Company details

  1. Furniture Store
  2. Appliance Store
  3. Electronics Store
  4. Flooring Store
  5. Home Goods Store
  6. Mattress Store

Written by the company

RC Willey is a furniture store, electronics store, appliance store, mattress store, and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all your home furnishings needs. Visit one of our beautiful showrooms or shop the biggest brands online 24/7. For over 90 years RC Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you. At RC Willey you'll recognize famous brand names that mean quality and lasting value. Broyhill, Flexsteel, Lane, Natuzzi, AICO, Pulaski, Schnadig, are just a few of the quality manufacturers we carry. Nobody has the vast furniture selection of RC Willey or the ability to deliver such a selection in just a few short days. Our founder, Rufus Call Willey, found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability. General Electric, Whirlpool, LG, Maytag, Amana, KitchenAid and many others. In our Home Electronics department you'll find a huge selection of flat panel televisions, DVD and Blu-ray players, home audio systems, computers, camcorders and much more. You will find some of the finest brand names including Sony, Mitsubishi, Toshiba, LG, Samsung, and others. We carry everything from the newest state-of-the-art products to models designed for the budget-minded consumer. When it comes to floor coverings, RC Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation. Our mattress department features more name-brand merchandise than you'll find anywhere. Serta®, Spring Air®, Simmons® and Tempur-Pedic® can all be found at one of our stores. Not only will you find your dream mattress, but we'll even pick-up and remove your old bedding for free! How can RC Willey make this all so affordable? Our distribution warehouses are local. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers. Customer service is an important RC Willey tradition and so is our RC Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We offer several different payment plans making it easy and affordable for you to make "Your Home. Your Way". Today at RC Willey, we promise to bring you the world's finest merchandise at the absolute lowest prices. RC Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees the lowest price on name-brand merchandise. RC Willey stands beside you, whether you are just starting out, establishing new credit or looking to furnish your dream home. We will go the extra mile to help you find a payment plan that works within your budget. Applying for one of our payment plans is easy! Just fill-out the online form or apply in-store. Either way, RC Willey makes it simple to find a payment plan that is right for you. Your RC Willey Payment Plan is designed to give you the customer, confidence of low interest rates, low monthly payments and optional Credit Protection Insurance. And, with features like Online Bill Pay and paperless statements you can access your secure account 24 hours a day.

RC Willey

Written by the company

Committed to You
For the past 90 years, we have been committed to providing our customers the best furniture, appliances, and electronics at an affordable rate. We look forward to many more years of serving our communities.

Affordable Prices Guaranteed

Affordable furniture, appliances, and electronics since 1932

When you shop with RC Willey you can expect to find some of the best, affordable prices on furniture, appliances, electronics, and mattresses. Find top brands when you shop in-store or online

Contact info

  • 2301 S 300 W, 84115, Salt Lake City, UT, United States

  • 8014613800

4.2

Great

TrustScore 4 out of 5

381 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(381)

956 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

friendly and efficient personnel

friendly and efficient personnel

March 16, 2026
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 2 out of 5 stars

redeem blue rewards issue

I went into the store to redeem my blue rewards, and the customer service representative looked at my account and told me I didn’t have any and that I had redeemed them all. Afterwards I logged into my account and saw that I had $95 available so I had to go back to the store to redeem them. I spoke with the same customer service representative and she was a bit snotty didn’t seem to care that I had to come back and overall just didn’t seem like she wanted to help.

March 10, 2026
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

Hiedi, we apologize for the poor experience you had with your recent visit. We appreciate your feedback and will forward this over to the appropriate management for internal review. If you need any additional assistance with your account, please feel free to reach out to our customer service at (801) 461-3800. Open Monday through Saturday 10 AM to 8 PM.

Rated 1 out of 5 stars

The customer service department for…

The customer service department for account services at 2301 S.300 W. Salt Lake are always rude either when I go in person or call. They won't tell you hardly any information without asking so many many questions about validation even after you have given them everything and after having been a customer for many years.

March 7, 2026
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

Lori, we take our customer's security seriously when it comes to using their RC Willey credit account. This is a process that is done every time the account holder visits or calls. We appreciate your understanding as RC Willey strives to keep our customer's information secure and safe.

Rated 5 out of 5 stars

Service was exceptional

Service was exceptional. Mick was very knowledgeable and helped us pick out the fridge freezer that we wanted. I can't wait for it to be delivered next week.

March 7, 2026
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

Hi Dawna! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Everything sold is amazing

Everything sold is amazing! My experience was nice and smooth.

March 4, 2026
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

We are glad to hear that your experience was smooth and everything your purchased from us is amazing! We hope to see you again soon.

Rated 5 out of 5 stars

Been a customer for 35 years and I have…

Been a customer for 35 years and I have always had a great experience with RCW. In my opinion it’s the best people and great service and quality in the state. Thank you

February 23, 2026
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

Thank so much for being a loyal customer for 35 years! We are glad that you have always had great experiences with us and the service you receive is always the best. We can't wait to see you stop by again for your next furniture purchase!

Rated 5 out of 5 stars

I have been a customer since…

I have been a customer since 1983...when I moved into my condo after retiring..floors carpet furniture appliances all Rcwilley. Others sound good but don't provide the customer service Rcwilley provides, if I'm not happy with a purchase it's easily exchanged and other slike policies is what keeps me coming back.

February 23, 2026
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

Thank you so much for the glowing review! We are happy to hear that our policies and services we provide are what keeps you coming back. We can't wait to help you again for your next furniture purchase!

Rated 5 out of 5 stars

RC Willey came through for the customer!

We purchased a warranty buyback for a couch that we bought seven years ago. We went to claim it and it turned out that furniture was excluded from that deal during that time. Had it been included we could’ve got half our purchase price back for the warranty. RC Willey made it right and honored it anyway. Thank you so much! We’ll be back!

February 18, 2026
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

Thank you so much Chris for the 5-star review! We are glad to hear that our team made things right for you and got you your warranty buyback for your couch. We appreciate your support and we can't wait to see you again.

Rated 5 out of 5 stars

So far my experience has been…

So far my experience has been delightful...

February 16, 2026
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Easy online ordering

Easy online ordering
Delivery Drivers were kind and courteous

January 26, 2026
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

Hi Debra! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Easy ordering online

Easy ordering online, easy and quick pick up at Will Call

January 26, 2026
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

Thank you so much for your feedback! We are glad to hear that you found ordering online easy and that picking up at our Will Call dock was even faster. Hope to see you again soon!

Rated 5 out of 5 stars

Dave Anderson is an excellent Sales Person

Dave Anderson was incredible to work with. He was knew the inventory, delivery details and offered some great alternatives. We ended up buying about 3X what we had planned because he helped us find so many things. RC Willey has a large inventory to choose from so having him recommend similar or different things really helped. We found some great things and it's being delivered in 3 days! He even got me into Blue Rewards which is really a great thing.

January 15, 2026
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

Hi Brian! Thank you for your review! We appreciate your feedback. We are happy to hear that Dave was able to help you find what you needed. We look forward to seeing you again soon.

Rated 1 out of 5 stars

SKU numbers don't match

The item that I ordered online did not match the item I received from the store. It was a different version altogether. Somehow it was labeled with an incorrect sku number...

January 14, 2026
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

I apologize for the inconvenience and frustration you have experienced. We appreciate your feedback. Please call our online help desk at 888-584-5156, option 1 for assistance with your online order.

Rated 4 out of 5 stars

Sales

Sales Associate quickly responded to myth inquiry and recommend the product.

January 13, 2026
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon. Have a great weekend!

Rated 5 out of 5 stars

They are always personal and on spots

They are always personal and on spots, trying to help. They're knowledgeable and give the consumer fulfilling that he is special.

January 12, 2026
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

Thank you so much for the 5-star review and the kind words. We are glad that our team made sure you had all the information you needed to make an informed decision. We hope to see you again soon!

Rated 5 out of 5 stars

The carpet installers were so polite…

The carpet installers were so polite and hard workers. They cleaned up when they were finishced.

November 5, 2025
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

Thank you for your feedback on your overall experience shopping with us and for choosing to work with our Flooring department! Hope you have a great start to your week!

Rated 5 out of 5 stars

My husband and I just had our new Cal…

My husband and I just had our new Cal King mattress and adjustable base delivered. Our install team of Dan and Eduardo did a phenomenal job! They were very polite, professional, and personable. They are both truly wonderful assets to the RC Willey team. Great job, gentlemen.

January 2, 2026
Unprompted review
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

Hi Colleen! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 1 out of 5 stars

The delivery guys weren’t very nice

The delivery guys weren’t very nice. They were rough, acted put out when I asked them to please wear booties since I just got new carpet. The feet were missing on the sofa and they told me they would be installed the next two days. I called the store and the delivery guys never even put in the order of the feet, they closed the account out. Not impressed at all. I’ve always had good experiences in the past, not this time.

December 31, 2025
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

Denise, we apologize for the frustration your experienced with your most recent delivery.
Looking at your account, we do see that you were given a gift card for the experience and that parts have been ordered. If you do need any additional assistance, please contact our customer service office at (801) 596-6950 and our team will be glad to help you.

Rated 5 out of 5 stars

This was a flawless and easy recovery…

This was a flawless and easy recovery of my extended warranty plan I didn’t use.
The person who assisted me was very efficient and professional.

December 31, 2025
Unprompted review
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

Hi Rickie! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look