Nissan - United Kingdom Reviews 

I bought a new Qashqai last Friday from Chorley Group after test driving a demonstrator. Unfortunately the car I bought turned out to have EXTREMELY UNCOMFORTABLE PASSENGER SEATS. Totally different to the demonstrator. So bad my wife cannot sit on it! I contacted the dealership but they wouldn’t help. All they would do was offer a part-exchange at a loss to me of £10,000. I would not deal with them again, not would I buy another new Nissan.

Two years ago, my 18-year-old daughter purchased a used Kia Picanto from this dealership. From day one, the experience has been defined by broken promises, indifference, and shockingly poor customer service.

At the point of sale, we were told the service history was “missing” but would be forwarded on. It never arrived. Despite repeated calls, emails, and countless assurances, it was never provided. Two years later, we are still without it. This is not a minor administrative oversight — service history materially affects a vehicle’s value and buyer confidence.

Equally concerning, the car was supplied without a spare wheel or a tyre mobility kit. We were assured this would be resolved. It wasn’t. Multiple follow-ups were simply ignored. Supplying a vehicle with no practical solution for a puncture and then failing to remedy it shows a staggering lack of responsibility. The fact that this car was sold to a young driver makes the indifference even more troubling.

Within weeks of purchase, an electric window failed. What followed was nearly a year of being ignored by the aftersales and service teams. Calls went unanswered. Messages were not returned. Promised callbacks never came. It took almost twelve months to have a basic fault addressed.

Recently, when my daughter decided to sell the vehicle, she once again contacted the dealership in a final attempt to obtain the missing service history — something crucial when reselling a car. After weeks of chasing and receiving the same dismissive treatment, she gave up.

I then stepped in personally. After weeks of being passed from department to department, enduring unanswered phones that ring endlessly, and repeatedly being told someone would “urgently” call back (they never do), it is abundantly clear that this dealership’s aftersales operation is fundamentally broken.

This is not a one-off mistake. This is a consistent pattern of neglect, avoidance, and empty promises over a two-year period.

If you value accountability, basic customer care, or any form of aftersales support, I strongly recommend taking your business elsewhere.

I raised a serious complaint about the behaviour of a salesperson (Steven Bolton) at Brayleys Nissan Manchester. Instead of taking ownership, Nissan UK customer service brushed me off, claiming my complaint was about a Mercedes which it absolutely was not. This was a false and lazy excuse to avoid responsibility.

This type of response shows that Nissan has no interest in protecting customers or holding its dealerships accountable. If head office can’t even be bothered to investigate a genuine complaint, then it speaks volumes about the lack of professionalism and customer care across the brand.

This was my first time dealing with Nissan and it will certainly be the last. If you value decent service, do not waste your time or money with Nissan.

Brought a Nissan qashqai in December collected it on March the 1st , my partner said to the sales person in December will you be changing the design anytime soon if so we would wait he said no so my partner went a head with it , we picked it up on March 1st 24 plate had to take it back the next day as we noticed marks on the leather seats ,yes they got them done , then the stereo stopped a couple of time took it back they changed the fuse , then we went to a car show in may and saw a wash was there we both looked and said that looks different to ours went home and looked it up and they had brought a new one out , we went back in yesterday to say we weren’t happy with what has happened and to work out the best deal to get the new shape while going there stereo didn’t work again , we spoke to Joe who we have dealt with and we couldn’t believe what we were hearing he basically said we have lost lost money on our finance £6000 and have lost £18000 since March on the car in value , we said how and he said because you have the old design but like we said but we didn’t want the old design, you said they weren’t bringing another one out , and he said we didn’t know , which is rubbish as other car models know we were sold a 23 design for the price of a 24 plate felt very let down with the whole experience with Nissan , will never buy from them again shame as the car is nice but don’t like being done out of money , and told lies not good customer services they just wanted to get rid of that car and make money on it but now we have lost money on it , how can you lose £18000 in value in 7-8 months when I part exchanged my car towards this it was a 17 plate was given £5200 for it and was 7 yrs old and lost £10000 and we have lost more in months not years disgusting 😡

Nissan UK Customer Service seem to be overwhelmed. My car broke down a month ago, is covered by warranty but not heard anything for over 3 weeks. No calls or emails acknowledged, no updates, case has been 'escalated' but still no response and seems there is no one in Nissan to complain to or who cares. Very poor customer service.

I have just purchased a Nissan Xtrail from Joe Paines at Nissan Reading, and I have to say that Joe is a true professional and a credit to the brand and dealership. From start to finish Joe and the team including his manager have demonstrated how to sell a car in a non-pushy first class manner.

They value your old car less. My Nisaan XTrail 2017 reg was valued at £8500. I was shocked. Then the Manager Lloyd Baggs came with his laptop and explained that we will buy your car for £8500 and sell it for £15,200 and said we are not making any profit on this. What? Are you insane? I was interested in getting a new Nissan Trail top of the range. He quoted £46k with £470 monthly payment. Are you crazy? You are making huge profit all the way. Why? This is rip off. Very dishonest people. Stay away from them. And they say its a 4 day manager's event where we will give loads of discount to our existing customers. Are you sure? Because you just tried to rip me off from my old car and new both. Why? This is unacceptable and unethical.

I don't normally write reviews but felt I needed to on this occasion. The customer service that I received from Marc Eivers (Sales Executive) for Nissan Reading branch was outstanding. This is the first time I have bought a new car for some years and from the very beginning Marc was personable, nothing was ever too much trouble, continually called to give updates, helped with every step of the process and made my car buying experience an extremely pleasurable one. I would definitely recommend using Nissan Reading and especially Marc as your sales executive.

I have been a Nissan customer ever since their first 'Nissan Note' back in 2009, and am now the proud owner of their 'Qashqai'. I trust Nissan and highly recommend them because they have always treated me with the utmost respect and understanding. They are always available to answer my questions and they take great care in explaining things fully to me, which keeps me coming back every time I have to choose a new car. I recently had an operation and could not take my car to Nissan for its MOT, so they kindly sent one of their people to take my car and carry out the MOT for me and they returned the car when it was done. What impressed my husband and I the most was the way the Nissan agent treated us when he came to take my car away for its MOT; he was fully masked, wore gloves, and used wipes to ensure that he and us were as safe as possible and he kept his distance when asking me for my signature. NICE ONE NISSAN! Keep up with the good work. You have my trust and I look forward to continue being one of your Happy customers for even more years to come.

Shocking customer service. Do not fulfil even simple sales promises. Can not currently decide if they incorrectly record customer details due to their incompantance, a general indifference or intentionally to ensure Nissan can not conduct normal after sales reviews. In any case, a significantly disappointing customer service experience.