ReAg Tools Reviews 

286
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service, emphasizing how quickly their orders arrive and how reliable the dispatch process truly is. Buyers are also deeply impressed by the robust quality of the gardening tools, noting that the products are exceptionally well made and perfect for regenerative horticulture. Furthermore, consumers consistently show the outstanding staff support, describing pleasant interactions and knowledgeable representatives who readily assist with any questions. Though some reviewers noted occasional logistical delays or minor issues with missing parts upon arrival, the vast majority of consumers remain extremely satisfied.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, describing them as robust, functional, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that items arrive... See more

Quality

People report high satisfaction with quality, frequently praising the robust and well-made products.... See more

Staff

Users describe positive interactions with staff, noting that the team is super helpful and always goes above... See more

Service

Clients share positive opinions on service, consistently highlighting the reliable and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It arrived on time and it is a Ho Min hoe as advertised so all is well. On installation I could not find a copper ferrule anywhere, no shop or even on line sells them. However, I bought a broomhandl... See more

Company replied

Rated 5 out of 5 stars

Great service, reliable company. Quick delivery. Did an Amazon hoe delivery at the same time (or earlier even) and the items from ReAg Tools came quicker. 💪 Also great selection from Neversink. Af... See more

Company replied

Rated 5 out of 5 stars

Fantastic product. Staff went above and beyond to answer all my questions. Sent the product out immediately after I made payment. Am so impressed with my low tunnels that I’ve already made a second pu... See more

Company replied

Rated 5 out of 5 stars

always good to deal with Reag tools, prefessional and personal at the same time, quick deliveries. In the rare occasion there was anything wrong with the order, they were quick to correct without much... See more

Company replied


Company details

  1. Tool Store

Written by the company

ReAg Tools is here to bring you the best tools for Food Growing, Market Gardening and Regenerative Agriculture tools that bring efficiency and ease to your growing journey. We saw these tools available to growers across the world; and after seeing many struggling with importing the tools, especially with recent challenges, we decided to make as many of these tried and tested tools available to the UK market as possible.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

286 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(286)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good website

Good website, quick delivery, excellent book. Who needs Amazon!

February 8, 2024
ReAg Tools logo

Reply from ReAg Tools

Thank you so much for your kind words, enjoy the book :)

Rated 5 out of 5 stars

Ordering was easy online

Ordering was easy online, clear descriptions and told us which seed tray went with which gravel tray. Then parcel came on time and packaged very well in recyclable materials. They’re already in use and feel robust and professional standard.

February 5, 2024
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Reply from ReAg Tools

Thanks so much for your order and review. Great to hear :)

Rated 4 out of 5 stars

Great service

Great selection of products for a niche industry. Items arrived promptly and well packaged. Would have been 5* but now charging £3.95 for delivery on a £1400 me no like.

January 31, 2024
ReAg Tools logo

Reply from ReAg Tools

Hi Philip thanks for your review. We are sorry you were unhappy with the delivery fee. Do let us know when you next want to make an order and we will sort something out for you to make up for it :) Thanks again for your order and support

Rated 5 out of 5 stars

Fantastic service

A great company making available in UK tools to effectively help small farms and market gardens. Thank you

January 29, 2024
ReAg Tools logo

Reply from ReAg Tools

Thanks so much for your kind words Ed!

Rated 5 out of 5 stars

Highly recommend

Friendly, genuine business helping small farms and market gardens become more efficient. Great customer service, thank you

January 23, 2024
Unprompted review
ReAg Tools logo

Reply from ReAg Tools

Thank you for your kind words!

Rated 5 out of 5 stars

My go to supplier of these specialist products.…

Simple and easy to use website with good information as to what is on offer. Well packaged when dispatched and good communication when it's on its way and when it will arrive. My go to supplier of these specialist products.

January 11, 2024
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Reply from ReAg Tools

Thanks so much Stanley

Rated 5 out of 5 stars

Order is not complete

Great and uncomplicated customer service.

January 9, 2024
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Reply from ReAg Tools

Hi Matthias, thank you for getting in touch on email. I am glad we were able to sort this out for you and apologise for any inconvenience.

Rated 5 out of 5 stars

Seed trays

Ordered some winstrip trays. Arrived quickly. Had some queries and was answered straight away. Really helpful! Would highly recommend.

January 9, 2024
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Reply from ReAg Tools

Thank you Kathy

Rated 5 out of 5 stars

Great products, great site, great service

Great products that I have been trying to source for a long time.
Website is excellent with great blogs
Fast delivery, well packaged.
Perfect site for any market gardener

January 5, 2024
ReAg Tools logo

Reply from ReAg Tools

Thank you Tom! Really appreciate that :)

Rated 5 out of 5 stars

Belgian customers - Expect great service !

As a small scale farmer, despite being located in Belgium, ReAg Tools is my go-to for my Neversink tools needs and wishes. Great service, good prices and honest people.

January 4, 2024
ReAg Tools logo

Reply from ReAg Tools

Thanks so much for your review. We are glad to be able to make these tools available beyond the UK :)

Rated 5 out of 5 stars

Brilliant customer service!!

The customer service was second to none, in dealing with my queries. As I wasn't in when UPS delivered part of my order wasn't delivered to my local access point. When I rang I was assured that they would send me a replacement if the part didn't arrive by the end of the day. Then Lee guided me through how to connect my garden rake together, including sending me a short video of how to do it. Thank you for your patience

December 14, 2023
ReAg Tools logo

Reply from ReAg Tools

Thank you so much for your kind words. We are glad you are happy with the service and the products. Thank you

Rated 5 out of 5 stars

All round excellent experience

Order was simple, delivery was as expected. Product was exactly what was advertised and is of the quality I had hoped for.

December 6, 2023
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Reply from ReAg Tools

Thanks so much Claire, really appreciate your review and glad your experience was as expected :)

Rated 5 out of 5 stars

Fabulous products as always

Fabulous products as always! The postman left it outside in the rain, but thankfully the helpful folks at Reag had popped our new book in a ziplock bag and it was pristine, even if the box was very soggy!

December 4, 2023
ReAg Tools logo

Reply from ReAg Tools

Thanks for the wonderful review, very glad your book didn't get soggy :)

Rated 5 out of 5 stars

Great Service, Good products

Despite the lousy weather, the driver had a warm smile and cheerfully lugged 3 heavy parcels along the corridor. Again, your delivery service - like your customer service - is great! Thank you.

November 8, 2023
ReAg Tools logo

Reply from ReAg Tools

Thanks so much for this review Fiona, means a lot. And we are so glad to hear the delivery driver was great too, sometimes that feels out of our control so it is great to hear they continue our ethos :) Thank you

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