Excellent service, anything we needed to know was explained to us. Have carried out several annual services as well as replacing parts which were no longer working. Prompt, reliable, trustworthy! I w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would definitely recommend this company. They provided a quick appointment date and the customer service was great. The service was for my elderly father home. The engineer liaised with me and updat... See more
Company replied
Excellent service, Ibrahim came promptly and sorted our problem out efficiently. Told us exactly what the problem was and what he had done to sort it. Working very well now. Can highly recommend.
Company replied
What I like about this company is... - You know when they are on their way. - They do a comprehensive job (and clean up afterwards) - You get a full written report on what they have done and hone... See more
Company replied
Company details
Written by the company
You can trust Real Boiler Servicing and Maintenance to keep your home safe and warm, throughout the year. We deliver a prompt and reliable service from Enfield, North London, with excellent customer reviews. With over 17 years as registered gas safe plumbing and heating engineers, Real Boiler Servicing and Maintenance are here for your gas central heating system and offer a specialist domestic central heating system service. Real uses modern testing methods with calibrated digital equipment to collect and analyse data from your boiler. This means you get a safer, faster service that saves you money. It also helps us to understand how your boiler functions over time, so anticipating potential problems before they occur. It is strongly recommended that you have your gas boiler serviced once per year. The reasons for this are gas safety, efficient running of the boiler and economy. If you arrange to have your service before the chilly weather sets in, you can avoid the hassle of an emergency call-out for a non-functioning central heating system. Some of our services include: Central heating system repairs and maintenance Gas boiler servicing Landlords’ Gas Safety Certificate testing (CP12) Gas safety checks Radiators, valves and thermostats Smart heating controls and thermostats for greater economy Shower installation and repair Water supply pipe repairs Gas cooker installation Power flushing radiators for efficiency gains Plumbing repairs Tap repairs Most broken boilers can be fixed. We concentrate on repairing and servicing domestic boilers, quickly and efficiently. We don’t install boilers or sell new boilers. That way, our customers save money by running their gas water heaters using less energy and for longer. Customer service and integrity are at the heart of our business. For more information and reviews on Real Boiler Servicing and Maintenance please see our Facebook and Twitter.
Contact info
483 Green Lanes, N13 4BS, Palmers Green, United Kingdom
- 02037277253
- info@realboilerservicing.com
- realboilerservicing.com
Two thumbs up
Service technician came on time.
You can track the technician on your way to your address.
Reasonable Price
Technician was very professional and solution oriented person.
Two thumbs up
September 4, 2023
Reply from Real Boiler Servicing ltd
Thank you so much for your fantastic review
Boiler sourcing and installation with no fuss
Boiler installation including supply of all components. Very high standard of workmanship, and took the time to make sure everything was just right. Kept us well-advised and informed throughout the process, and completed with very little disruption. Ibrahim was friendly, helpful, and knowledgeable.
August 2, 2023
Reply from Real Boiler Servicing ltd
Thank you so much for taking the time to leave us a great review
Great service as always
Ibrahim kept me informed about scheduling, did a good job, and took the time to make sure everything was working properly and I knew how to use the new controls.
July 11, 2023
Reply from Real Boiler Servicing ltd
Thank you
Reply from Real Boiler Servicing ltd
thank you for your kind words
Ibrahim was very considerate and…
Ibrahim was very considerate and respectful and explained what he would do. He contacted us to let us know his ETA.
March 11, 2023
Reply from Real Boiler Servicing ltd
Thank you, your time is appreciated
Always on time and do an excellent job.
Real Boiler Servicing have looked after my boiler for a couple of years for both servicing and repairs. They are obviously experienced in this type of service. The work is always carried out with care and the heating/hot water system is always left in perfect working order. Couldn't ask for a better job.
February 16, 2023
Reply from Real Boiler Servicing ltd
Thank you for taking the time to review us
Reply from Real Boiler Servicing ltd
thank you
Outstanding professional service, reliable and friendly
I have used Real Boiler Services for many years and can only highly recommend them. Ibrahim will always be my first call. Thank you for your excellent and reasonably priced work as always.
February 14, 2023
Unprompted review
Reply from Real Boiler Servicing ltd
thank you,much appreciated.
Awkwardly positioned pipes
Ibrahim moved pipes from one side of the boiler to the opposite side which enabled our kitchen fitter to utilise the freed up space efficiently. Friendly and clear communication throughout and a very satisfactory result. He also carried out an annual service of the boiler.
February 9, 2023
Reply from Real Boiler Servicing ltd
Thank you for taking the time to review us it is much appreciated
Total waste of time. Cancelled same day of appointment
Firstly, after booking and being told all costs included up front, i receive an email saying "As you are location (north west london post code) is outside of our normal coverage area additional charge/s of £36 plus congestion charge (if applicable) per visit would apply. They then automatically take that if you dont reply to the mail.
As it was the day before i had no option but to accept. The morning of the scheduled appointment day, i received another email saying that they wont arrive as the engineer is sick and will also be off for the rest of the week! Also this company has only one engineer?!
Total waste of time, 2 stars as they managed to email me to at least tell me they were letting me down same day. Useless
January 24, 2023
Unprompted review
Reply from Real Boiler Servicing ltd
Thank you for taking the time to review us, we welcome your comments.
We are a small Enfiled based company who operate within our local area exclusively, your location is over an hour from us one way, (providing the traffic is ok) unfortunately we can not provide our local rates to cover such a large area and must charge a modest fee for out of area calls.
We do not promote our business outside of our area but as we operate an automated online booking system sometimes booking can come through that we are unable to accommodate or adjustments are required, in these cases, we will always reach out to our customer and make them aware of the options available to them.
We do not take any payment upfront but customers are presented with the option to pay upfront if they choose at the time of booking online, as you opted for this we refunded your payment immediately once it was apparent we would not be able to deliver this service to you.
Sometimes as it was in this case it is better to cancel or defer an appointment than to turn up ill and possibly spread and contaminate our customer's home, an alternative engineer was not an option in this case due to your location.
Im sorry to hear you are not satisfied with your experience and hope the above is a satisfactory explanation as to why we made the decisions we did.
Engineer Ibrahim
Engineer Ibrahim, was brilliant, from start to finish. My elderly friend was having a issue with her boiler, Ibrahim came to sort the problem, he tried a couple of options and fortunately the 2nd option was correct. Boiler is running properly know.
I would highly recommend this company.
November 16, 2022
Reply from Real Boiler Servicing ltd
Thank you for taking the time to review us
Top class work !
As always, absolutely excellent work from Ibrahim & his team ! Very reliable, professional & friendly! Finding competent tradesmen is becoming more challenging by the day, however these guys most definitely have it. I can highly recommend them !!
November 21, 2022
Reply from Real Boiler Servicing ltd
Thank you for your feedback
Central Heating Repairs Thank you for attending our home to…
Thank you for attending our home to repair our central heating. After an initial wait for you to attend, the job was well done and our heating is working and we no longer feel cold. All the parts used and the servicing of the system was good. We are happy about the general service and hope to use you in the future.
November 24, 2022
Reply from Real Boiler Servicing ltd
Thank you for taking the time to leave us a fantastic review.
I always use Real Boiler Service
I have used Real boiler services for at least 5 years and will continue to
November 8, 2022
Reply from Real Boiler Servicing ltd
thank you
Definitely Recommend
I was looking for someone to swap a boiler thermostat over to a Hive so I put it on Checkatrade. Real Boiler Servicing sent me a text which offered what I wanted and I was able to book it straight away online. This was very easy to do and confirmed straight away. Ibraham came as arranged a very nice helpful man he fitted my new thermostat and found an issue that hadn’t been corrected when the boiler was installed. He took his time even though my appt was after 5pm he didn’t leave until he was happy everything was up and running as it should. I’m so glad I decided to change this as I would not have known about the boiler issue I just thought it was me unable to get the thermostat to work. My plan was always to have a Hive fitted.
October 14, 2022
Reply from Real Boiler Servicing ltd
Thank you for your kind words, pleased we was able to help resolve this for you
All work completed to a high standard
All work completed to a high standard. Offered to return if anything new happens.
October 3, 2022
Reply from Real Boiler Servicing ltd
Thank you so much for your review it is freatfully received
Reply from Real Boiler Servicing ltd
Thank you for taking the time to review us
Real Boiler Servicing were excellent.
Real Boiler Servicing were excellent in all aspects - appointment times, diagnosing the problem, explanations and the actual repair and maintenance. The engineer Ibrahim is very knowlegdeable and reliable.
Mahendra
March 22, 2022
Reply from Real Boiler Servicing ltd
thank you for your great detailed review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.