Real Boiler Servicing ltd Reviews 294

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism and efficiency. Many appreciate the clear explanations provided by engineers, who take the time to detail the work done and offer helpful advice. Reviewers frequently commend the company for being reliable, punctual, and thorough in their work, often noting that they clean up afterwards. The service is often described as outstanding, with many expressing their happiness to use the company again. Some customers also mentioned receiving a full written report and honest, unpushy advice regarding potential issues.

What people talk about most

Service

Consumers find service to be positive. Many reviewers consistently praise the exceptional, outstanding, and... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, anything we needed to know was explained to us. Have carried out several annual services as well as replacing parts which were no longer working. Prompt, reliable, trustworthy! I w... See more

Company replied

Rated 5 out of 5 stars

I would definitely recommend this company. They provided a quick appointment date and the customer service was great. The service was for my elderly father home. The engineer liaised with me and updat... See more

Company replied

Rated 5 out of 5 stars

Excellent service, Ibrahim came promptly and sorted our problem out efficiently. Told us exactly what the problem was and what he had done to sort it. Working very well now. Can highly recommend.

Company replied

Rated 5 out of 5 stars

What I like about this company is... - You know when they are on their way. - They do a comprehensive job (and clean up afterwards) - You get a full written report on what they have done and hone... See more

Company replied


Company details

  1. Heating Contractor
  2. Air Conditioning Contractor
  3. Gas Engineer
  4. Boiler and Heating Service
  5. Plumber

Written by the company

You can trust Real Boiler Servicing and Maintenance to keep your home safe and warm, throughout the year. We deliver a prompt and reliable service from Enfield, North London, with excellent customer reviews. With over 17 years as registered gas safe plumbing and heating engineers, Real Boiler Servicing and Maintenance are here for your gas central heating system and offer a specialist domestic central heating system service. Real uses modern testing methods with calibrated digital equipment to collect and analyse data from your boiler. This means you get a safer, faster service that saves you money. It also helps us to understand how your boiler functions over time, so anticipating potential problems before they occur. It is strongly recommended that you have your gas boiler serviced once per year. The reasons for this are gas safety, efficient running of the boiler and economy. If you arrange to have your service before the chilly weather sets in, you can avoid the hassle of an emergency call-out for a non-functioning central heating system. Some of our services include: Central heating system repairs and maintenance Gas boiler servicing Landlords’ Gas Safety Certificate testing (CP12) Gas safety checks Radiators, valves and thermostats Smart heating controls and thermostats for greater economy Shower installation and repair Water supply pipe repairs Gas cooker installation Power flushing radiators for efficiency gains Plumbing repairs Tap repairs Most broken boilers can be fixed. We concentrate on repairing and servicing domestic boilers, quickly and efficiently. We don’t install boilers or sell new boilers. That way, our customers save money by running their gas water heaters using less energy and for longer. Customer service and integrity are at the heart of our business. For more information and reviews on Real Boiler Servicing and Maintenance please see our Facebook and Twitter.


Contact info

4.9

Excellent

TrustScore 5 out of 5

294 reviews

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Rated 5 out of 5 stars

Perhaps the best in the business !

We've been using Real Boiler Servicing for almost 10 years to service our 9 boilers. Ibrahim is the most conscientious and honest heating engineer there is. He takes pride in his work and always does a thorough job. Reasonably priced too !

September 5, 2024
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Reply from Real Boiler Servicing ltd

Thank you for your review, this is much appreciated

Rated 1 out of 5 stars

They’re cons,they have robbed me £261

They’re cons,they have robbed me £261
Just to change a valve. Thieves.
Never approach them.

July 25, 2024
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Reply from Real Boiler Servicing ltd

Thank you for taking the time to review us, we welcome all reviews. In response, we would like to point out the charges noted above include parts at £97.85, labour at £120 and VAT £43.57 and are reasonable for, diagnosing/confirming fault, sourcing and replacing a diverter valve in a Vaillant boiler, furthermore, you were notified of the charges before and authorised the works.

Rated 5 out of 5 stars

Great service

I have used Real boilers Servicing for many years now, their work is outstanding and is reliable,

July 15, 2024
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Reply from Real Boiler Servicing ltd

Thank you for taking the time to leave us this great review

Rated 5 out of 5 stars

Honest

Honest, efficient and reliable.

July 18, 2024
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Reply from Real Boiler Servicing ltd

Thank you

Rated 5 out of 5 stars

Thorough and reliable service

Ibrahim is really reliable and has been servicing my boiler for years - very honest, trustworthy and thorough.

July 18, 2024
Unprompted review
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Reply from Real Boiler Servicing ltd

Thank you for your kind words

Rated 5 out of 5 stars

Excellent service

Excellent service - Ibrahim has been looking after my boiler for decades - he’s a total gent - really efficient and honest as the day is long.

June 24, 2024
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Reply from Real Boiler Servicing ltd

Thank you so much

Rated 5 out of 5 stars

Reliable

Reliable, friendly and professional service.

May 28, 2024
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Reply from Real Boiler Servicing ltd

thank you so much

Rated 5 out of 5 stars

Great service!

Fantastic service; extremely thorough, highly professional and honest.

April 21, 2024
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Reply from Real Boiler Servicing ltd

Thank you for taking the time to review our services

Rated 5 out of 5 stars

10 out of 10

An honest, hardworking person is hard to find these days - and that's what makes Ibrahim unique.
He informed me what the problem was, and which parts he'd need.
At a good price too - with no nasty extras.
I'd highly recommend him.

March 21, 2024
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Reply from Real Boiler Servicing ltd

Thank you for this great review

Rated 5 out of 5 stars

Excellent from start to finish!

I cannot praise Real Boiler Servicing highly enough! They are everything you want from a gas engineer/boiler servicing business: professional, punctual, honest, reliable, fairly-priced. How often can you say that? Ibrahim was great. He explained what needed to be done very clearly and then did the work very efficiently and without any fuss. I'd had some very disappointing experiences with other companies (it was a flue issue), but Ibrahim was a breath of fresh air. A thorough professional. Can't recommend him highly enough.

February 1, 2024
Unprompted review
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Reply from Real Boiler Servicing ltd

Thank you for such a glowing review, much appreciated

Rated 5 out of 5 stars

Great service from Real Boiler…

Great service from Real Boiler Servicing as usual. He knew exactly what the issue was and resolved during the first visit, going the extra mile.

January 8, 2024
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Reply from Real Boiler Servicing ltd

Thank you so much

Rated 5 out of 5 stars

Boiler Service

A very professional, friendly and punctual service. Will definitely recommend.

October 29, 2023
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Reply from Real Boiler Servicing ltd

Thank you for your review

Rated 5 out of 5 stars

Knowledgeable and experienced engineer

Received the usual quick response, always polite and friendly, great company to work with. Extremely knowledgeable and experienced engineer who resolved the problem on the first visit. Many thanks

October 29, 2023
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Reply from Real Boiler Servicing ltd

Thank you for your review

Rated 5 out of 5 stars

Great service - as always

Ibrahim has done the annual service on my boiler for many years. I have always found him to be extremely efficient, knowledgeable, friendly and he explains what he's doing or what needs to be done. This year he also replaced 3 radiators that were over 35 years old and not working as efficiently as they used to. It was not a straightforward job but Ibrahim managed to sort it all out for me in his usual professional manner. Highly recommended!

October 6, 2023
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Reply from Real Boiler Servicing ltd

Thank you for taking the time to review us

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