My first order went very smoothly, not the fastest but it was delivered from Scotland to South East England! Very well packaged, care was clearly taken. I also love that Real Foods is a long-running i... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Information provided by various external sources
For 50 years Real Foods has been at the forefront of natural food retailing and is the largest Scottish retailer of vegetarian, Fairtrade, organic, gluten-free, vegan, wheat-free and special diet food.
Contact info
37 Broughton Street, EH1 3JU, Edinburgh
- 0131 556 1772
- webshop@realfoods.co.uk
- realfoods.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good website
Good website. Very reasonable shipping. Good food products. Well packed and arrived in good time. Good communication too.
🙏

Reply from Real Foods
Really great service
Really great service, and wonderfully fresh, obviously organically grown vegetables

Reply from Real Foods
A good find!
Competitive price for a sought after product transacted with redeeming customer consideration overcoming brief availability issue.

Reply from Real Foods
Very happy with products and service
Very happy with products and service. Nice company to deal with. Will use again.

Reply from Real Foods
Real Foods supply good tasting dried…
Real Foods supply good tasting dried fruit, this is what I come back for. Tasty and good quality improves everything that I use them in

Reply from Real Foods

Reply from Real Foods
Sourced a product that was difficult to…
Sourced a product that was difficult to find and much more expensive elsewhere. Good communication and quick delivery.

Reply from Real Foods
25kg Organic Oat Groats
Excellent product, good price, very well packaged and fast delivery. I have shopped with Real Foods before and cannot fault their customer service. Highly Recommended*****

Reply from Real Foods
Excess sugar on fruits. Disgrace.
Regularly seek healthy food. That is RF claim.
I/we need to reduce rich fructose fruits...
Dried fruit is not the best.....higher in sugar/fructose.
But, I do like dry sour cherries.....checked tart was same as sour on RF plastic bag.....and, unfortunately, didn't spot it was loaded with refined sugar (& sunflower:(
Either they do things right with their expensive healthy approach, or let folks admit otherwise.
Profoundly disappointed. My error....
Nonetheless, 'Real' foods???
Not impressed....putting sugar in sour cherries is plain wrong for 'real' foods. End off. I accepted I hadn't spotted this at the RF shop. Sent back my retail shop £4 bag. Gave a complaint....no response.
Clearly not the right retailer I used to enjoy. And, LF's TP response not owning up. Fructose is genuinely a health risk.

Reply from Real Foods
Amazing
Amazing. I am first time buyer. I ordered 25kgs of organic pinto beans which were out of stock at the time of ordering and I got them within a week. Excellent customer service either by e-mail or phone all the way. They will even track your delivery if there is a problem.

Reply from Real Foods

Reply from Real Foods
Outstanding business on so many levels!!!
This was my first time using Real Foods. Top quality products, outstanding customer service and great communication. You can't ask for anything else. Highly recommended to all. AAA+++ Thank you.

Reply from Real Foods
Brilliant service
Brilliant service, fast delivery, great quality products.
Ive been trying a Paelio diet and theres so much to choose from. Ive had a variety of different goodies. My only negative is I ordered some turmeric root with my last order and one of the roots was a looking a bit old and tired. Otherwise its the second time I've purchased goods from here and I love it, I won't be looking to do my whole foods shop anywhere else.

Reply from Real Foods
Competitive prices
Competitive prices with reasonable postage costs...orders always arrive quickly too.

Reply from Real Foods
I recently placed an order on Real…
I recently placed an order on Real Foods for Olina's Snackers, and am very happy with the way my order was handled and fulfilled. Can recommend!

Reply from Real Foods
Supplied difficult to obtain self…
Supplied difficult to obtain self raising brown flour with quick delivery at most reasonable price.

Reply from Real Foods
DPD terrible delivery service to us.
Didn't receive order day 1 because the DPD driver went to wrong house. Second day waited in again, same driver 2 mins away he said, waited then ran up road and hes seen parked outside wrong house, waved to draw attention and he just drove away. Day 3 we are now expected to pick up order from a Co op store. Can't say what the product is like as haven't got it. Not the service we expect. The cheek of it is that DPD offer us advice now on how not to
miss a delivery ever again, as though it's our fault. Sorry but this isn't good.

Reply from Real Foods
I love buying quality products from…
I love buying quality products from Real Foods!

Reply from Real Foods
Online Shopping with Realfoods
I have shopped online with Realfoods for years. The staff are always friendly and helpful. The orders are carefully packed, but if there any issues, the staff always sort them out quickly. They have a great range of items and plenty of goods on offer. I always highly recommend Realfoods to other people.

Reply from Real Foods
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







