Real Foods Reviews 

4,825
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and wide variety of products, often finding items that are difficult to source elsewhere. The ordering process is generally straightforward and efficient, with many appreciating the careful packaging of their goods. Reviewers frequently highlight the prompt and reliable delivery service, noting that orders arrive quickly and in good condition. People also commend the helpful staff and overall great service provided. However, some customers also noted occasional issues with delivery, including damaged packaging, items left exposed, or unexpected delays. A few other people also felt that specific product items were not always up to standard, or that incorrect products were sent without prior notification.

What people talk about most

Product

Customers had positive experiences with product, often praising the good quality of items and produce, with... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Quality

Consumers find quality to be positive, consistently reporting good to excellent quality items, produce, and... See more

Order

Reviewers frequently express satisfaction with the ordering process, highlighting its ease and efficiency,... See more

Service

Users describe positive interactions with service, consistently reporting it as great, fast, and efficient.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first order went very smoothly, not the fastest but it was delivered from Scotland to South East England! Very well packaged, care was clearly taken. I also love that Real Foods is a long-running i... See more

Rated 5 out of 5 stars

My husband was given some pumpkin flatbreads at a pub lunch when we were on holiday in Devon. It took me a while to identify them (Olina’s) and I was delighted to find them stocked by Real Foods. They... See more

Company replied

Rated 5 out of 5 stars

I order regularly from Real Foods. It stocks good quality good value products that I can't get in our local shops. The wide range of ethically sourced, vegan and vegetarian ingredients is fantastic. I... See more

Company replied

Rated 5 out of 5 stars

ReaFoods has gradually shifted towards selling brands, away from "ingredients". But the ingredients are still there, in droves, and very high quality they are too. Deliveries work well with good comms... See more


Company details

  1. Fitness and Nutrition Service
  2. Online Food Ordering Service
  3. Pharmacy
  4. Supermarket

Information provided by various external sources

For 50 years Real Foods has been at the forefront of natural food retailing and is the largest Scottish retailer of vegetarian, Fairtrade, organic, gluten-free, vegan, wheat-free and special diet food.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(4,825)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good website

Good website. Very reasonable shipping. Good food products. Well packed and arrived in good time. Good communication too.

🙏

May 14, 2024
Unprompted review
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Reply from Real Foods

Thank you so much for taking the time to leave us this review. We are glad to hear you are pleased with our service.

Rated 5 out of 5 stars

Really great service

Really great service, and wonderfully fresh, obviously organically grown vegetables

May 17, 2024
Unprompted review
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Reply from Real Foods

Thank you for taking the time to leave us this feedback, we really do appreciate it. Always great to hear customers are happy with the produce we provide.

Rated 5 out of 5 stars

A good find!

Competitive price for a sought after product transacted with redeeming customer consideration overcoming brief availability issue.

May 6, 2024
Unprompted review
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Reply from Real Foods

Thank you so much for taking the time to leave us a review, we really appreciate this.

Rated 5 out of 5 stars

Very happy with products and service

Very happy with products and service. Nice company to deal with. Will use again.

May 5, 2024
Unprompted review
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Reply from Real Foods

Thank you very much for taking the time to leave a review, it is much appreciated and we look forward to having you back again.

Rated 5 out of 5 stars

Real Foods supply good tasting dried…

Real Foods supply good tasting dried fruit, this is what I come back for. Tasty and good quality improves everything that I use them in

April 30, 2024
Unprompted review
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Reply from Real Foods

Thank you very much for taking the time to leave a review, it is greatly appreciated.

Rated 5 out of 5 stars

Always pleased with this company

Always pleased with this company. A+

May 1, 2024
Unprompted review
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Reply from Real Foods

Thank you so much for taking the time to leave us this review. We are glad to hear you are pleased with our service!

Rated 5 out of 5 stars

Sourced a product that was difficult to…

Sourced a product that was difficult to find and much more expensive elsewhere. Good communication and quick delivery.

April 30, 2024
Unprompted review
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Reply from Real Foods

Thank you for taking the time to leave us this feedback, we really do appreciate it. Always great to hear customers are happy with the service we provide!

Rated 5 out of 5 stars

25kg Organic Oat Groats

Excellent product, good price, very well packaged and fast delivery. I have shopped with Real Foods before and cannot fault their customer service. Highly Recommended*****

April 28, 2024
Unprompted review
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Reply from Real Foods

Thank you so much for taking the time to leave a review, we greatly appreciated. We always love to hear from our repeat customers.

Rated 1 out of 5 stars

Excess sugar on fruits. Disgrace.

Regularly seek healthy food. That is RF claim.
I/we need to reduce rich fructose fruits...
Dried fruit is not the best.....higher in sugar/fructose.
But, I do like dry sour cherries.....checked tart was same as sour on RF plastic bag.....and, unfortunately, didn't spot it was loaded with refined sugar (& sunflower:(
Either they do things right with their expensive healthy approach, or let folks admit otherwise.
Profoundly disappointed. My error....
Nonetheless, 'Real' foods???

Not impressed....putting sugar in sour cherries is plain wrong for 'real' foods. End off. I accepted I hadn't spotted this at the RF shop. Sent back my retail shop £4 bag. Gave a complaint....no response.

Clearly not the right retailer I used to enjoy. And, LF's TP response not owning up. Fructose is genuinely a health risk.

April 29, 2024
Unprompted review
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Reply from Real Foods

Thank you for taking the time to leave this review. In regards to the Real Foods Dried Tart Morello Cherries having sugar and sunflower oil added to them, this is a non-organic product which means that ingredients are some times added to these products, whereas Organic is all natural no added ingredients. The ingredients for our Real Food branded products are specified on the label on the front of the packaging.

Rated 5 out of 5 stars

Amazing

Amazing. I am first time buyer. I ordered 25kgs of organic pinto beans which were out of stock at the time of ordering and I got them within a week. Excellent customer service either by e-mail or phone all the way. They will even track your delivery if there is a problem.

April 26, 2024
Unprompted review
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Reply from Real Foods

It is always great to hear from our first time customers and it is good to hear about of our staff being so helpful - we will pass the message on to them. Thank you for taking the time to leave a review, it is greatly appreciated.

Rated 5 out of 5 stars

Good customer service

Really quick to reply to a query.

April 17, 2024
Unprompted review
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Reply from Real Foods

Thank you for taking the time to leave this feedback for us. We really do appreciate it.

Rated 5 out of 5 stars

Outstanding business on so many levels!!!

This was my first time using Real Foods. Top quality products, outstanding customer service and great communication. You can't ask for anything else. Highly recommended to all. AAA+++ Thank you.

April 16, 2024
Unprompted review
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Reply from Real Foods

Thank you for taking the time to leave a review and leaving those kind words, it is greatly appreciated. It's always lovely to hear from first time customers.

Rated 5 out of 5 stars

Always fast

Always fast, great service

April 15, 2024
Unprompted review
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Reply from Real Foods

Thank you for taking the time to leave this review. We are pleased to know that you are happy with the service we provided.

Rated 4 out of 5 stars

Brilliant service

Brilliant service, fast delivery, great quality products.
Ive been trying a Paelio diet and theres so much to choose from. Ive had a variety of different goodies. My only negative is I ordered some turmeric root with my last order and one of the roots was a looking a bit old and tired. Otherwise its the second time I've purchased goods from here and I love it, I won't be looking to do my whole foods shop anywhere else.

April 17, 2024
Unprompted review
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Reply from Real Foods

Thank you for taking the time to leave a review with us, we really do appreciate it.

Rated 5 out of 5 stars

Competitive prices

Competitive prices with reasonable postage costs...orders always arrive quickly too.

April 11, 2024
Unprompted review
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Reply from Real Foods

Thank you for taking the time to leave a review with us, it is greatly appreciated!

Rated 5 out of 5 stars

I recently placed an order on Real…

I recently placed an order on Real Foods for Olina's Snackers, and am very happy with the way my order was handled and fulfilled. Can recommend!

April 8, 2024
Unprompted review
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Reply from Real Foods

Thank you very much for taking the time to leave a review, it is greatly appreciated.

Rated 5 out of 5 stars

Supplied difficult to obtain self…

Supplied difficult to obtain self raising brown flour with quick delivery at most reasonable price.

April 10, 2024
Unprompted review
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Reply from Real Foods

Thank you very much for taking the time to leave a review, it is greatly appreciated.

Rated 1 out of 5 stars

DPD terrible delivery service to us.

Didn't receive order day 1 because the DPD driver went to wrong house. Second day waited in again, same driver 2 mins away he said, waited then ran up road and hes seen parked outside wrong house, waved to draw attention and he just drove away. Day 3 we are now expected to pick up order from a Co op store. Can't say what the product is like as haven't got it. Not the service we expect. The cheek of it is that DPD offer us advice now on how not to
miss a delivery ever again, as though it's our fault. Sorry but this isn't good.

April 10, 2024
Unprompted review
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Reply from Real Foods

Thank you for taking the time to leave a review. The reference number you have left is not one associated with ourselves, Real Foods, it is associated to the following company, Real Food Source.

Rated 5 out of 5 stars

I love buying quality products from…

I love buying quality products from Real Foods!

April 5, 2024
Unprompted review
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Reply from Real Foods

Thank you very much for taking the time to leave a review, it is greatly appreciated. We are so glad to hear that you enjoy the quality of our products

Rated 5 out of 5 stars

Online Shopping with Realfoods

I have shopped online with Realfoods for years. The staff are always friendly and helpful. The orders are carefully packed, but if there any issues, the staff always sort them out quickly. They have a great range of items and plenty of goods on offer. I always highly recommend Realfoods to other people.

April 1, 2024
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you very much for taking the time to leave a review and leaving those kind words, it is greatly appreciated. It's always lovely to hear from our long standing customers. It is good to know that you find our staff friendly and helpful - we will pass the message on to them.

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