My first order went very smoothly, not the fastest but it was delivered from Scotland to South East England! Very well packaged, care was clearly taken. I also love that Real Foods is a long-running i... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My husband was given some pumpkin flatbreads at a pub lunch when we were on holiday in Devon. It took me a while to identify them (Olina’s) and I was delighted to find them stocked by Real Foods. They... See more
Company replied
I order regularly from Real Foods. It stocks good quality good value products that I can't get in our local shops. The wide range of ethically sourced, vegan and vegetarian ingredients is fantastic. I... See more
Company replied
ReaFoods has gradually shifted towards selling brands, away from "ingredients". But the ingredients are still there, in droves, and very high quality they are too. Deliveries work well with good comms... See more
Company details
Information provided by various external sources
For 50 years Real Foods has been at the forefront of natural food retailing and is the largest Scottish retailer of vegetarian, Fairtrade, organic, gluten-free, vegan, wheat-free and special diet food.
Contact info
37 Broughton Street, EH1 3JU, Edinburgh
- 0131 556 1772
- webshop@realfoods.co.uk
- realfoods.co.uk
4.5
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
On the whole I'm happy
On the whole I'm happy with my order, dried foodstuff good quality and free delivery to highlands is especially useful, i tried ordering fresh apples for first time and sadly they had rotten and bruised areas but realfoods refund the cost without fuss so still happy and will definitely shop there again
August 7, 2024
Unprompted review
Reply from Real Foods
Thank you for taking the time to leave a review, it is greatly appreciated.
Good quality fresh food items
Good quality fresh food items. Courteous. Good communication regarding delivery etc.
July 31, 2024
Unprompted review
Reply from Real Foods
Thank you for this review with us, we really appreciated you taking the time to leave this.
Fabulous products
Fabulous products - packed with care, by staff who deliver a superb level of service! SECOND TO NONE.
Thank you so much - especially with difficulties experienced when trying to place my online order, which was an issue with HSBC banking platform and not Real Foods.
July 24, 2024
Unprompted review
Reply from Real Foods
Thank you so much for this review, we really do appreciate you leaving this. We are very pleased to hear that you had a good experience shopping with us.
Quality organic ingredients
Quality organic ingredients, delicious whole nuts and an ever increasing Gluten Free offering. Especially happy to see the Amisa bread range included! Ordering is easy, postage very reasonable and my order is always very securely packaged with recyclable materials. The only way it could improve is to open a shop down here in Yorkshire!
July 25, 2024
Unprompted review
Reply from Real Foods
We are always happy to know that customers are pleased with the service and products we provide! Thank you very much for taking the time to leave a review, it is greatly appreciated.
Thanks for the great deals and swift…
Thanks for the great deals and swift delivery. Received with thanks 😊 Nick
July 30, 2024
Unprompted review
Reply from Real Foods
Thank you for this review, we really do appreciate you taking the time to leave this.
YOUR WEBSITE US EASY TO USE FOR A…
YOUR WEBSITE US EASY TO USE FOR A THICK OLD BIDDY LIKE ME
July 30, 2024
Unprompted review
Reply from Real Foods
Thank you for taking the time to leave a review with us, we really appreciated it.
Very good service.
Website easy to navigate. Huge choice of planet friendly goods to choose from. Excellent communication from staff. Fast delivery. Recyclable packaging. Quality products across many areas.
July 27, 2024
Unprompted review
Reply from Real Foods
Thank you so much for taking the time to leave this review, we really do appreciate this. We are pleased to hear that you enjoy the service we provide here at realfoods.
Efficient & reliable
Efficient service with information provided as to the progress of the order, as with all previous orders.
July 11, 2024
Unprompted review
Reply from Real Foods
Thank you for taking the time to leave a review with us, it is greatly appreciated.
I have found that Real Foods stocks a…
I have found that Real Foods stocks a number of organic foods that I cannot find elsewhere because some outlets keep on changing what they stock.
When I order my purchases are sent to me very quickly & invariably reach me within 2 days completing my order.
I often order things in glass containers & they arrive beautifully & safely packaged, avoiding plastics. This is very pleasing.
When I send an enquiring email I receive very prompt replies.
I am very satisfied with such good service.
July 6, 2024
Unprompted review
Reply from Real Foods
Thank you so much for taking the time to leave this review, we really do appreciate this. We are very pleased to hear that you enjoy the range of products we supply and the service we provide.
Excellent expeieince
Great price, good quality organic products, well packaged and fast delivery. I use this company regularly and am very happy with them.
July 1, 2024
Unprompted review
Reply from Real Foods
Thank you so much for taking the time to leave us this review, we really appreciate hearing from regular customers. We are glad to hear you are pleased with the service we provide.
Excellent Company
I have been a customer of Real Foods for a number of years and they are excellent. Their range of products is extensive their prices are very good and their customer service is brilliant. What more can I say they are a very good company in every way and I will continue shopping with them they are brilliant. Thank you Real Foods
July 3, 2024
Unprompted review
Reply from Real Foods
Thank you so much for taking the time to leave this lovely review, we really do appreciate hearing from long standing customers. We are very pleased to hear that you have such an enjoyable experience when shopping with us.
I bought 12 packs of crisps which dates…
I bought 12 packs of crisps which dates ran out at August 2024.
June 29, 2024
Unprompted review
Reply from Real Foods
We have looked into this and we can see you placed this order in June and that we also dispatched this order in June. In our terms and conditions under section 14 - DESCRIPTION OF GOODS, it does state ‘All other items will have a minimum of 2 months remaining of Best Before End dates.’
Great service
I have shopped with Real Foods on line for around a decade now. I have always found them professional, price competitive and efficient. No reason to change something that is far from broken. Great service
June 21, 2024
Unprompted review
Reply from Real Foods
Thank you so much for taking the time to leave us this review. We are glad to hear you are pleased with the service we provide.
Great service,
June 13, 2024
Unprompted review
Reply from Real Foods
Thank you for taking the time to leave a review with us, it is greatly appreciated!
Great products, 5 Star Company
Great prices, great service, quick dispatch, good quality. What is not to like? Please support these guys, they seem like a very nice company.
June 12, 2024
Unprompted review
Reply from Real Foods
Thank you for taking the time to leave a review with us, it is much appreciated!
Ordered organic garlic, what I got was !
Ordered organic garlic, and what I got was out of date, poor quality fungi infested garlic...
I paid nearly 10 pounds for this piece of .....t
Best to go out and buy from Sainsbury's or Tesco...these small firms have no chance
June 7, 2024
Unprompted review
Reply from Real Foods
Thank you for taking the time to leave a review. We do apologise for the condition of the Vegetables you have recieved. We have issued yourself a full refund for this order.
EXCELLENT OVERALL
EASY TO ORDER
KEEPT UP-TO-DATE WITH EMAILS
PROMPT DELIVERY
GREAT PLACE :)
June 7, 2024
Unprompted review
Reply from Real Foods
Thank you for leaving this review, it is greatly appreciated.
Organic wax free lemons
Purchased some organic wax free lemons from Real Foods as these seemed to have become difficult to get from our usual supermarket suppliers. When they arrived the difference in quality between these and the run of the mill supermarket offerings was obvious and made the cost of delivery well worthwhile.
June 4, 2024
Unprompted review
Reply from Real Foods
We are glad that you are enjoyed the Lemons! Thank you very much for taking the time to leave a review, it is greatly appreciated.
The prices are great
The prices are great, the range is extensive, the communication is excellent and the customer service is exemplary
May 20, 2024
Unprompted review
Reply from Real Foods
Thank you very much for taking the time to leave this review, it is greatly appreciated.
Ethical
Ethical, truly ethical. They looked after us duriing the Covid outbreak and I have found them to be lovely people to speak to on the 'phone... no chasing round trying to speak to a real person. They don't take payment until the box has been delivered. If we had a problem with a delivery company they gave us a choice of other companies to try. Unlike some other stores they carry a huge range of ingredients, not just the most popular. This is wonderfuf if you are cooking organic vegan food from scratch.They also have their own label for some things. When I first went to Real Foods many years ago, I came across a review that said the Packing was an art form. They were right!
April 8, 2024
Unprompted review
Reply from Real Foods
Thank you so much for taking the time to leave this lovely review, we really do appreciate hearing from repeat customers. We are very pleased to hear that you have had such an enjoyable experience when shopping with us. We will make sure to pass this praise onto our team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.