My first order went very smoothly, not the fastest but it was delivered from Scotland to South East England! Very well packaged, care was clearly taken. I also love that Real Foods is a long-running i... See more
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Review summary
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What people talk about most
Reviews shaping this summary
My husband was given some pumpkin flatbreads at a pub lunch when we were on holiday in Devon. It took me a while to identify them (Olina’s) and I was delighted to find them stocked by Real Foods. They... See more
Company replied
I order regularly from Real Foods. It stocks good quality good value products that I can't get in our local shops. The wide range of ethically sourced, vegan and vegetarian ingredients is fantastic. I... See more
Company replied
ReaFoods has gradually shifted towards selling brands, away from "ingredients". But the ingredients are still there, in droves, and very high quality they are too. Deliveries work well with good comms... See more
Company details
Information provided by various external sources
For 50 years Real Foods has been at the forefront of natural food retailing and is the largest Scottish retailer of vegetarian, Fairtrade, organic, gluten-free, vegan, wheat-free and special diet food.
Contact info
37 Broughton Street, EH1 3JU, Edinburgh
- 0131 556 1772
- webshop@realfoods.co.uk
- realfoods.co.uk
4.5
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Exceptional Choice and Quality
Their recipes are great and it’s really easy to put the required ingredients in your basket, and only the quantity you require. Cutting down on waste in your cupboards.
Excellent range of products, that aren’t found in the major supermarkets.
Products arrive well packed, with good ‘use by’ dates.
October 18, 2024
Unprompted review
Mixed bag
They had what I wanted, fresh, organic turmeric. Sadly a lot of what turned up was very small pieces, a nightmare to peel and pretty much guaranteed to rot if planted sadly. Some bits were great, it's just 50% of the weight wasn't great.
October 15, 2024
Unprompted review
Reply from Real Foods
Thank you for taking the time to leave a review!
RealFoods are always communicative and…
RealFoods are always communicative and friendly. They keep me informed at all stages from my ordering to my delivery.
October 8, 2024
Unprompted review
Reply from Real Foods
Thank you for leaving a review, we greatly appreciated this.
Very efficient service
The items I ordered were dispatched within a couple of days and were delivered without any issues to my home. I place orders intermittently with Real Foods because they stock items that I would have difficulty finding elsewhere and I appreciate the level of service they offer.
October 5, 2024
Unprompted review
Reply from Real Foods
Thank you for taking the time to leave a review, we really appreciated this. We are glad to hear you are happy with the service we provide.
Not happy
Not received my order after it being placed a week ago on Monday. I have tried to ring you, filled in a form on your website and emailed you with no response. The last order my ginger was mouldy. You did refund me but this is now my 3rd order and you send me an email to review you yet I haven’t even received my order!!!!!! Bb
October 5, 2024
Unprompted review
Reply from Real Foods
We do apologise for no response, unfortunately at the time of you contacting us we were closed for the weekend, we did speak to you on the Monday and arranged a redispatches of the missing order as requested.
Easy to use website
Easy to use website, great product that arrived on time
October 3, 2024
Unprompted review
Reply from Real Foods
Thank you.
Great range, easy ordering
Real Foods has a great range of produce. The ordering process is easy given the number of items there are in stock. The staff are friendly and helpful. They are excellent about advising about stock levels and provide choice of waiting to complete the order. Items arrive quickly and well-packed. Ther
September 20, 2024
Unprompted review
Reply from Real Foods
We are always happy to hear that customers enjoy the range of produce we offer and the service we provide. Thank you for taking the time to leave a review, we really appreciated it.
Great products, great prices, great service
Have always delivered excellent products at excellent prices. Top service that's been consistent for years. Keep it up!
September 25, 2024
Unprompted review
Reply from Real Foods
Thank you for leave a review, we really appreciate you taking the time to do this. We are glad to hear you are happy with the service we provided.
Would recommend
Would recommend
Top notch wines, good range of quality herbs and spices. The lemongrass and lychee kamboucha is delicious!
Everything is very well packed.
September 21, 2024
Unprompted review
Reply from Real Foods
Thank you for taking the time to leave a review, it is always appreciated. We are glad to hear you are happy with the products and service we provided.
Good customer service
My PayPal payment did not go through for some reason and I was emailed and asked to contact customer services to complete the order. It was very difficult getting through to them by phone but I eventually emailed and they called me back a couple of days later. In order to pay through PayPal I had to cancel and then resubmit my order but once payment was taken the goods were sent out the same day.
Despite there being a problem, customer service were friendly, helpful and dealt with things quickly and efficiently.
September 16, 2024
Unprompted review
Reply from Real Foods
Thank you for taking the time to leave a review with us, we really do appreciate it.
Good web site, good purchase
Good web site, easy to use, products clearly displayed and itemised.
September 10, 2024
Unprompted review
Reply from Real Foods
Thank you for taking the time to leave such a wonderful review, it is greatly appreciated.
First order and definitely not the last
First order and definitely not the last. Great communication from the team and items arrived in good condition. Hasta la vista!!
September 3, 2024
Unprompted review
Reply from Real Foods
Thank you for taking the time to leave a review, it is really appreciated. We are really glad to hear you are happy with the service we provided.
Not as great fruit and vegetables what…
Not as great fruit and vegetables what I was hoped to see. Some fruit old and not nice looking. Not going to order again from them. No apologie after receiving badly packaged parcel and with old and not nice looking fruit. I did get small refund but still not happy with the product at all.
August 30, 2024
Unprompted review
Reply from Real Foods
We do apologise that the packaging wasnt to our usual standards, we have passed this information onto our packing team for future reference. We can see we did issue a full refund on the damaged items for you.
So pleased I've found another independent source for my staple groceries!
A great choice of products, easy to buy and arrived promptly. So pleased I've found another independent source for my staple groceries.
August 21, 2024
Unprompted review
Reply from Real Foods
Thank you for taking the time to leave a review, it is always appreciated. We are really glad to hear you are happy with the service we provided.
The company were swift to reply and…
The company were swift to reply and send the goods,
The black mark is their delivery people. Box got thrown over the gate ,NOT delivered to my parcel box by front door.
August 18, 2024
Unprompted review
Reply from Real Foods
Thank you for leaving this review, this is greatly appreciated.
The best out there
I have tried 7 different meal prep companies and I can save you the bother and tell this is by far the best out there. No one comes close I promise you so just take my advice
August 13, 2024
Unprompted review
Reply from Real Foods
Thank you for taking the time to leave such a wonderful review, it is greatly appreciated.
Real Foods great quality, reliable mail order
Real Foods are a great company. I use them for my own goodies and for sending yummy food parcels to my three daughters.
Great range of products, highly recommend the quality and range of organic and non organic items and food. Deliveries are always accurate, on time and free postage if you are main land U.K. and spend over £49. Easy to do! I love their easy to use web site.
Love them!
August 10, 2024
Unprompted review
Reply from Real Foods
Thank you very much for taking the time to leave a review! We are happy to hear that yourself and your daughters love our products!
I am a 57YEAR OLD aspergers man and was…
I am a 57YEAR OLD aspergers man and was very
badly treated by specific members of there staff
on 03/08/24.
After explaining my circumstances they could not
accommodate my request for instore collection of my repeat prior order which they stopped without email
or any kind of explanation.don't use realfoods
August 3, 2024
Unprompted review
On the whole I'm happy
On the whole I'm happy with my order, dried foodstuff good quality and free delivery to highlands is especially useful, i tried ordering fresh apples for first time and sadly they had rotten and bruised areas but realfoods refund the cost without fuss so still happy and will definitely shop there again
August 7, 2024
Unprompted review
Reply from Real Foods
Thank you for taking the time to leave a review, it is greatly appreciated.
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