Real Foods Reviews 

4,824
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of high-quality products, many difficult to find elsewhere, including organic and fair-trade options. The ordering process is often described as straightforward, with many appreciating the efficient and fast delivery service. People frequently highlight the careful packaging, ensuring items arrive intact and well-protected. However, some customers noted issues with delivery, including slower times, damaged packaging, or unattended packages. A few also reported problems with order accuracy, such as receiving incorrect or substituted items without notification, or the website allowing orders for unavailable products.

What people talk about most

Product

People report positive experiences with product, often highlighting the excellent quality and unique... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast and prompt delivery... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent quality of food,... See more

Order

Reviewers highlight positive aspects of order, with many customers finding the ordering process... See more

Service

Customers consistently note positive experiences with service, often highlighting its reliability, speed, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first order went very smoothly, not the fastest but it was delivered from Scotland to South East England! Very well packaged, care was clearly taken. I also love that Real Foods is a long-running i... See more

Rated 5 out of 5 stars

My husband was given some pumpkin flatbreads at a pub lunch when we were on holiday in Devon. It took me a while to identify them (Olina’s) and I was delighted to find them stocked by Real Foods. They... See more

Company replied

Rated 5 out of 5 stars

I order regularly from Real Foods. It stocks good quality good value products that I can't get in our local shops. The wide range of ethically sourced, vegan and vegetarian ingredients is fantastic. I... See more

Company replied

Rated 5 out of 5 stars

All The food i ordered was correctly selected and carefully packed. I needed vengan good for my family what are arriving next week. I received my order in record time Delivered well by parcel... See more

Company replied


Company details

  1. Fitness and Nutrition Service
  2. Online Food Ordering Service
  3. Pharmacy
  4. Supermarket

Information provided by various external sources

For 50 years Real Foods has been at the forefront of natural food retailing and is the largest Scottish retailer of vegetarian, Fairtrade, organic, gluten-free, vegan, wheat-free and special diet food.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(4,824)

81 reviews in the last 12 months

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Rated 1 out of 5 stars

The service is too slow for me

The service is too slow for me. I ordered on the 28th November and it will be here on 7th December. This item is coming by courier, I would expect that via Royal Mail. I buy everything online and courier service is 3-5 days. I appreciate this is a small company but I buy many items from small companies and sole traders.
I would not normally engage like this, everyone is trying to make a living. I always try to be fair and honest. However. I actually contacted this organisation to ask where the order was as it was taking so long. I had paid for courier service. I was informed Yodel was very busy and behind with deliveries. When the item arrived I opened the package, pulled out the packet of beans and they flew all over the kitchen. There was a huge hole in the eco packaging. They were all over the table and floor. I took pictures of the mess and the huge rip in the packaging. I complained and was given a refund. I would never have added to the original three star review I gave. However, the reply has made me look like I have lied about the length of time of delivery. So here is the full experience I had and have changed the three star to one.

November 28, 2024
Unprompted review
Real Foods logo

Reply from Real Foods

We are sorry you felt the service is too slow, but, since your order contained fruit & vegetables, as explained on our web site, it was held until we received our fresh delivery of produce to ensure the goods arrived with you in the best possible condition. Your order was placed on Thursday 28th November after the fruit & veg dispatch cut off for that week, and so was held until the following Wednesday when our next fresh delivery arrived. You received on Thursday 5th December, as it was dispatched on Wednesday 4th December. We dispatch all of our orders on a 24-hour delivery service.

Rated 5 out of 5 stars

I have been ordering from real foods…

I have been ordering from real foods for a while. I have ordered various items and I have never been disappointed. Would definitely recommend

November 23, 2024
Unprompted review
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Reply from Real Foods

Thank you for taking the time to leave this review for us, we really appreciate hearing from our regular customers.

Rated 5 out of 5 stars

realfoods.co.uk are a great company

realfoods.co.uk are a great company, they always deliver .Great selection of edible and delicious grub .

November 22, 2024
Unprompted review
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Reply from Real Foods

Thank you for leaving this review for us. We appreciate this greatly.

Rated 5 out of 5 stars

Such a wonderful range of produce

Such a wonderful range of produce. As a child my mum grew spaghetti squash and to see it on offer was just amazing. Also yellow beets and Spartan apples! Really excited. Easy to order and prompt delivery expertly packaged. Thank you so much.

November 15, 2024
Unprompted review
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Reply from Real Foods

We are really glad to hear you are happy with the range of products we supply. Thank you for taking the time to leave us this review, we appreciate this greatly.

Rated 4 out of 5 stars

Quick and easy

Quick and easy. Well-designed menus are easy to navigate. Also, organic food should be priced reasonably and not imported from China, which is highly recommended.

It would be great to see a chilled food delivery in the future.

November 14, 2024
Unprompted review
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Reply from Real Foods

Thank you for leaving this review, we really appreciate it.

Rated 1 out of 5 stars

their price for pistachio nuts is…

their price for pistachio nuts is Double that of their competitors Grapetree and Whole Foods so don't buy from this company.I thought I was getting 1kg bags as their competitors but they delivered 500g for the same price.I asked them to help me but they basically told me tough luck be more carefull in future we don't pricematch

November 14, 2024
Unprompted review
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Reply from Real Foods

It is unfortunate that you made an error reading the sizes and pricing on our website, but unfortunately as a small independent business we are not always able to price match with our competitors. We always strive to offer the best quality products we can at the best prices we are able to relative to our purchase prices.

Rated 5 out of 5 stars

Lovely Porridge

Another order for 25 kg bag of organic jumbo oats. Easy to order, arrived in a few days, well packaged and makes lovely porridge. It takes me several months to eat the whole bag, and it tastes just as good at the end of the bag.

November 3, 2024
Unprompted review
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Reply from Real Foods

Thank you for taking the time to leave this review for us. We appreciate this greatly. We are glad to hear you are happy with the products and service we provide.

Rated 5 out of 5 stars

Fantastic range, fantastic service

Fantastic range of wholefood and natural household products. We use them regularly for deliveries as we live in a remote place with limited access to these things. It's always well packaged, using cardboard that we can then compost.

October 29, 2024
Unprompted review
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Reply from Real Foods

Thank you for leaving a review, we really appreciate you taking the time to do this.

Rated 5 out of 5 stars

Great service

Ordering process was very easy and delivery on time. Will definitely order again.

October 28, 2024
Unprompted review
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Reply from Real Foods

Thank you!

Rated 5 out of 5 stars

Excellent service and range of foods etc.

Have been using Realfoods for a few years now. I love the range of items, particularly the organics, the ease of ordering and the quick delivery. I'm particularly keen on the compostable packing they use for many items they sell. Everything is always well packed too. Great independent company to support. Thanks very much.

September 19, 2024
Unprompted review
Rated 5 out of 5 stars

Easy to order via website

Easy to order via website. Good updates and info as to when shipping and delivery take place. Excellent product.

October 23, 2024
Unprompted review
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Reply from Real Foods

Thank you for taking the time to leave a review with us and for the kind words!

Rated 5 out of 5 stars

Good first experience

First time I've used Real Foods company, a friend recommended the pomegranate juice for quality and value for money. Best quality I've tasted and cheaper than Amazon for 6 x 946mls even with delivery charge!!! Will be ordering again in due course. Ordering was easy and delivery came within 3 days, very acceptable.

October 22, 2024
Unprompted review
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Reply from Real Foods

Thank you for taking the time to leave a review!

Rated 1 out of 5 stars

Terrible customer service

First order delayed as items out of stock. 2nd order had one item out of stock so received an email "held for 7 days". 2 weeks later still no order or further correspondence.
I contacted them and was informed they were holding as " I hadn't paid as the paypal payment hadn't 'been successful 'when I ordered ". Could they not have informed me instead of waiting 3 weeks for me to contact them asking where my order was.
I have cancelled the order and won't be shopping with Real Foods again.

October 21, 2024
Unprompted review
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Reply from Real Foods

We do apologise for this mistake and for not contacting you sooner. There was a technical error with your order which caused it to escape our normal processing systems. That has been rectified and hope you might try us again.

Rated 5 out of 5 stars

Had the products i like at a good…

Had the products i like at a good price, they were short of stock but communicated well and gave me delivery options and now I've got everything i need. Will order again.

October 20, 2024
Unprompted review
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Reply from Real Foods

Thank you for taking the time to leave a review with us.

Rated 5 out of 5 stars

Real Food company is great.

Real Food company is very reliable and high quality of products. Customer service is very friendly, helpful and professional. I highly recommend this company.

October 18, 2024
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for taking the time to leave a review for us, it is greatly appreciated.

Rated 5 out of 5 stars

Well packed

Well packed, on time delivery

October 10, 2024
Unprompted review
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Reply from Real Foods

Thank you!

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